naturalguasha.com Reviews 4

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not trust this company or purchase…

Do not trust this company or purchase from them!! I purchased 7 Gua Sha and face rollers as gifts for my co-workers - and they only sent me one. I've tried reaching out to them multiple times with no response.
Customer service is terrible - and it's hard to think this isn't part of the scam.
So I'm now having to go through my credit card company to try to get a refund.
So so frustrating!!

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t buy from this site

Please don’t buy from this site. They are scammers and sell terrible flawed products.
My gua sha is cracked and looks like it’s been super glued together. I have tried contacting them but they have zero customer service.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Fake jade products!!

Ordered a jade roller and gua sha, they both are a much darker green than shown in the picture. It’s obviously not authentic jade, as the stone is full of specks and inclusions and the same dark Green colour as aventurine or similar stone.

Very disappointed, do not purchase if you’re looking for real jade.

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible products and customer service!

Terrible products and customer service!
I purchased a jade Gua sha stone from this company. When it turned up it was shoved in some bubble wrap in an envelope and wasn’t even jade! Not the quality of product you expect based on their website and the cost of £15!!!! They refused to provide a refund claiming it was jade but the stone was white! I wouldn’t recommend them at all!!!!

24 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look