Starting the car was easy but stirring the wheel in the right position and lane was a little difficult, instead me going in circles, I went in square. He could see that I was very nervous, so he lovin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did an intensive course, limited time, lot to cover, it was hard, Lindy was very tough and firm, she pushes you to go above and beyond your driving skills, you get to test standard and she pushes yo... See more
Company replied
Had a call semi out the blue from this company after googling intensive tests. Received a call from YAD who was very informative, he took time to explain why he was calling that it wasn't to push m... See more
Company replied
I spoke to Yad, today and he was very knowledgeable on the UK driving system and how to go forward and book a driving test. He gave me all the information that I needed to help my daughter on her way... See more
Company replied
Company details
Written by the company
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Written by the company
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Contact info
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, United Kingdom
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
10% OFF ANY DRIVING COURSE DEPOSIT
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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This is the worst company ever
This is the worst company ever. I booked my course in November. Never got a driver. Never had any contact. Then since February I have been trying to get a refund, it’s now may. No money has been given back. They promised me my refund. And still no communications. I have to call them to find out information. I would not recommended. This is a scam trying to steal money. And you will not get your money back. I have spoken to both Kelsey and Nicola and have spoken to them on multiple occasions and they promised me my refund. Which I still have not received.
17 May 2026
Unprompted review
Reply from National Intensive
We have reviewed the comments in your post and we do not believe you have booked with us. We have checked our records carefully and we do not have any customers matching the details you have described. We also do not have any staff members named Kelsey or Nicola, and never have.
Because of this, we kindly ask that you double check which company you booked with. If this review was left in error, please remove it so the correct business can assist you.
If you believe you have booked with us under different details, please provide the full name, email address and booking reference so we can verify it properly.
Regards,
National Intensive
Don’t bother!!!!
Don’t bother! They claim to work with a fleet of instructors but had to pay extra for one to be allocated to me and rather than paying the instructor themself, they had to send the money to me to send on to my instructor. Just seems like a backwards process to me.
Paid extra for a priority test booking and they couldn’t find any. Called to ask for updates, they said they’ll be in touch and never did! I even specified I’m okay to go to multiple test centres still nothing. I ended up finding a test myself, waiting to 2 weeks for that come around and passed in that time they were looking for a test. Absolutely useless. Ignore the dates they have tests from on their website as that’s a complete lie. Save your money guys, find an instructor yourself and just bulk buy lessons with them. I’d give 0 stars if I could. Useless firm. Waste of money!!!
17 May 2026
Unprompted review
Reply from National Intensive
We are sorry to hear about your dissatisfaction. Unfortunately, as this review has been left anonymously, we are unable to trace your file or review the full details of your case, which makes it difficult for us to respond fully and fairly.
However, we would like to clarify a few points. We work with over 2,000 ADIs nationwide, and in some cases an additional contribution may be required to secure an instructor at the necessary hourly rate. Where this happens, the additional amount paid to the instructor is covered from our own deposit portion — not at the customer’s expense.
With regards to test dates, we make it very clear in our Terms & Conditions, which customers confirm they have read and understood before booking, that test dates cannot ever be guaranteed. Availability is controlled entirely by the DVSA and can change constantly.
While we appreciate that the process may not have met your expectations, we are pleased to see that you passed your driving test first time. This in itself reflects that the course and instruction provided were ultimately successful in helping you achieve the result you wanted.
We wish you all the best with your future driving.
Regards
NI Team
Best instructor I've had really lovely…
Best instructor I've had really lovely personality and patient
16 May 2026
Unprompted review
Reply from National Intensive
Thank you so much for the kind feedback! I’m really pleased you felt comfortable and supported during your lessons. It was a pleasure helping you, and I wish you all the best with your driving journey!
Regards
NI Team
Would not recommend the cancellation…
Would not recommend the cancellation checker. Very difficult dealing with customer service.
15 May 2026
Unprompted review
Reply from National Intensive
EDIT
We are currently transitioning from the previous cancellation checker system to our new Driving Test Swap platform due to the latest DVSA rule changes.
Given how oversubscribed your preferred test centre is, we genuinely believe the new system will work better for you in securing alternative dates as they become available.
An invitation was already sent to you previously, and we have now resent this again, so please check your email inbox and junk/spam folders.
Thanks for taking the time to leave a review.
We’re sorry to hear about your experience, but we don’t agree with the comments made, especially as they contradict the many other reviews we receive praising how fantastic our customer service is.
To look into this properly, we’ll need a few more details so we can locate your file, including the name and email you used when booking, and any course information. At the moment, we’re unable to find anything under the details provided in the review.
Regards,
National Intensive
Pawel was a brilliant Driving…
Pawel was a brilliant Driving Instructor many thanks, Alfie
15 May 2026
Reply from National Intensive
Thanks so much, Alfie! we really appreciate the feedback — it was great working with you, and I’m glad you had a positive experience. Wishing you safe and confident driving ahead!
Regards
NI Team
Fantastic help!
Fantastic help!
Really appreciate all the help and support
15 May 2026
Unprompted review
Reply from National Intensive
Thank you for your kind words! It was a pleasure assisting you, and I’m really pleased you felt supported throughout the process. Wishing you all the best moving forward!
Regards
NITeam
Yad was really helpful!
Yad was really helpful, he answered all of my questions really consisely and now I'm ready to book my test. Would definitely recommend calling if you have any questions :)
15 May 2026
Unprompted review
Reply from National Intensive
Thank you so much for the lovely review! I’m really glad I could help answer your questions and make the process clearer for you. Best of luck with your test, and thanks again for the recommendation — it’s really appreciated :)
Regards
NI Team
Yad was very helpful 👍
15 May 2026
Unprompted review
Reply from National Intensive
We really appreciate you taking the time to share this. Delighted to hear Yad was able to assist you so well.
Regards,
National Intensive
I rang with a few questions that…
I rang with a few questions that weren't on the website and spoke to Yad. He was very polite and knowledgeable about the courses and was able to answer my inquiries no problem
15 May 2026
Unprompted review
Reply from National Intensive
Thank you for your lovely feedback. We’re so pleased to hear that Yad was able to help answer your questions and provide clear information about the courses. We’ll be sure to pass on your kind comments to him. Thanks again for taking the time to leave a review!
Regards
NI Team
I was really nervous about starting…
I was really nervous about starting driving, especially since I’d been putting it off for over a year. In the end, I chose National Intensive because I wanted a faster-paced approach—and I’m so glad I did.
My driving instructor, Antony, was absolutely amazing. From the very first lesson, he made me feel calm and at ease, which really helped with my anxiety. He was incredibly patient, supportive, and always believed in me, even when I doubted myself. At the same time, he knew exactly when to push me, which helped build my confidence so quickly.
Thanks to his guidance and encouragement, I was able to pass my test in less than 3 months of ever driving, which I never thought would be possible.
I genuinely couldn’t have asked for a better instructor—Antony is fantastic at what he does, and I would highly recommend him to anyone learning to drive!
14 May 2026
Reply from National Intensive
Thank you so much for your wonderful review. We’re delighted to hear that your experience with National Intensive and Antony was such a positive one.
Starting driving can feel overwhelming, especially after putting it off for a while, so it’s fantastic to hear how comfortable and supported Antony made you feel from the very beginning. His patience, encouragement, and ability to build confidence while still challenging learners at the right moments are exactly the qualities we value in our instructors.
Passing your test in under 3 months is an incredible achievement, and you should be very proud of yourself. We’ll be sure to pass your kind comments on to Antony — he’ll be thrilled to hear them.
Congratulations on passing, and we wish you many safe and happy years of driving ahead!🚗
Regards
NI Team
Yad was very helpful as I have a need…
Yad was very helpful as I have a need for a test swap when booking due to a house move.
14 May 2026
Unprompted review
Reply from National Intensive
Thank you for your feedback. We’re pleased to hear Yad was helpful in assisting with your test swap following your house move. We appreciate your patience throughout the process and wish you all the best with your test.
Regards
NI Team
joke of a company
I paid £720 to them, to arrange my test, paid £600 for an instructor, it’s now been 3.5 months, they’ve not contacted me once. I’ve explained that due to the new rules & how long it’s taken them to arrange something, they haven’t provided the service they offered, I’ve asked for a refund & they’ve refunded the cost of a test, so I’m now £656 down and have received nothing.
AVOID AT ALL COSTS
14 May 2026
Unprompted review
Reply from National Intensive
We are unable to comment on the specifics of your case without full details of your booking and correspondence.
However, in general, our pricing structure and terms are made clear at the time of booking. Our services do not solely include the cost of a driving test, but also cover administration, booking management, instructor coordination, and ongoing support throughout the duration of the course. There are also VAT and operational costs involved.
Test dates are dependent on availability at the chosen test centre, and the recent changes introduced by the DVSA have significantly impacted availability and delayed the process across the industry.
Where applicable, refunds are processed in line with the terms agreed at the time of booking.
Regards
NI Team
Yad!
I had my call with Yad
He was very informative and helpful
He was polite and friendly
13 May 2026
Unprompted review
Reply from National Intensive
Thank you for your lovely review! We’re delighted to hear that you found your call with Yad informative, helpful, and friendly. We’ll be sure to pass your kind feedback on to him and the team.
We really appreciate your support and wish you all the best on your driving journey! 🚗👏
regards
NI Team
My experience was fantastic
My experience was fantastic, I could tell my driving instructor had a lot of experience, he was really informative on little things I needed to correct, which I was great full for, which instantly jogged my memory.
13 May 2026
Reply from National Intensive
Thank you for your fantastic review! We’re so pleased to hear you had such a positive experience and found your instructor’s guidance helpful and informative. Attention to those small details can make a big difference, so it’s great to know the support helped build your confidence and refresh your knowledge.
We really appreciate your feedback and wish you all the best with your driving journey! 🚗👏
Regards
NI Team
I recommend Yad 👍🏻
I would like to say big thank you to Yad for being very helpful, understanding, and supported during the theory test course. He breaks everything down clearly and explains what the road safety is road signs, what to do, and what not to do on the road. He makes myself a learning easy to understand and helps you feel more confident and careful about safety while driving on the road and also help you to pass your theory test scores by practicing on the app, Thank you, Yad, for being so helpful, From Teddie Francis Adamberry❤️👍🏻
13 May 2026
Unprompted review
Reply from National Intensive
Thank you so much for your wonderful review, Teddie! We’re delighted to hear that Yad was able to support you throughout your theory test course and help build your confidence and understanding of road safety.
We’ll be sure to pass your kind comments on to him — feedback like this means a lot to the whole NI Team. Wishing you all the very best with the rest of your driving journey and congratulations on your progress so far! 🚗👏
Regards
NI Team
Matt’s a stand up guy
Matt’s a stand up guy, really thorough and helpful!
13 May 2026
Unprompted review
Reply from National Intensive
Thank you for the feedback — we really appreciate your kind words. We’re pleased to hear you found the support thorough and helpful, and we’ll be sure to pass your comments on to Matt and the team.
Regards
NI Team
Lack of clear communication
Lack of clear communication, however after I reached out, things proceeded smoothly.
My instructor Umar was great and helped me achieve a first time pass.
11 May 2026
Reply from National Intensive
Thank you for taking the time to share your experience. We’re sorry to hear that the communication at the start wasn’t as clear as it should have been, but we’re pleased that once you reached out, everything moved forward smoothly. We’re especially delighted to hear that Umar provided the support and guidance you needed to achieve a first‑time pass; a fantastic result.
We appreciate your comments and will continue working to improve our communication for all learners.
Regards,
National Intensive
Passed my test today thanks to debbie
Passed my test today & it really wouldn’t have been possible without my instructor debbie! I got allocated debbie through the national intensive & im so glad i did! She was super helpful, supportive, friendly & warm! Perfect for any nervous driver, if your from the Crawley area then please go to debbie!
12 May 2026
Reply from National Intensive
Thank you so much for sharing this lovely review! We’re thrilled to hear you passed your test and even happier that Debbie made the journey such a positive one. She truly is supportive, patient, and fantastic with nervous drivers, and your kind words will mean the world to her.
Regards,
National Intensive
Not happy at all with this company.
I contracted with this company to provide an intensive course for my grandson. Up to now I have paid £845 deposit for very little. All they've done so far is book a theory test and a retest which I had to pay £35 for instead of the dvla cost of £23. I am extremely disappointed in National intensive. I don't think it's their fault they can no longer book a quick practical test as its new government policy but beware they can no longer book tests. You also have to pay mega bucks for driving lessons on top of the so called deposit. I wouldn't bother if I were you.
12 May 2026
Unprompted review
Reply from National Intensive
We’re sorry to hear you feel disappointed with your experience, however we do feel this review is unfair and does not accurately reflect the information provided during the booking process.
Our pricing is fully transparent from the outset, and customers are clearly given the choice regarding theory test bookings and retests. If a theory test is failed, customers can either book a retest directly themselves through the DVSA at the standard government fee, or request that we arrange this on their behalf. Where we handle the booking, the price differs because this includes our administration and booking service. As a business, we cannot provide these services free of charge.
We have also always made clear that lesson costs are separate from the initial deposit, and current delays with practical driving tests are due to nationwide DVSA availability issues, and from yesterday, the DVSA changes that have come into force, which unfortunately affect all driving schools and providers.
We always aim to provide a professional and transparent service, and we remain happy to assist customers throughout the process.
Regards
NI Team
Reply from National Intensive
Thank you for your feedback. We’re really pleased to hear that James was professional and able to help. We’ll be sure to pass your comments on to him.
Regards
NI Team
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