Nasagroup Reviews 

260
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Mixed results so far, Plus sides, quick speedy payments. Once you get to speak to the right person easy to deal with and very helpful. Negative points, over complicated payslips Setting up my in... See more

Company replied

Rated 5 out of 5 stars

I have used NASA Umbrella on and off since 2017, the quality of the service has been consistently high since 2017. The 'off' times are when I am working in a permanent role. Payroll always a... See more

Company replied

Rated 5 out of 5 stars

First time working through an Umbrella Company and nearly 3 years later, I couldn't be happier with NASA Group! I was a little worried as how it would be but had nothing but a Great Service from the T... See more

Company replied

Rated 5 out of 5 stars

It's now six months since I left another umbrella company after suffering problems. I can honestly say NASA have been great, from enrollment to easy SIPP deductions, payroll depth helpfull too. O... See more

Company replied

Company details

  1. Payroll Service

Information provided by various external sources

Nasa Group specialise in contractor payroll solutions, offering Limited Company, PAYE Umbrella Company, CIS Self-Employed, PAYE Payroll Bureau. 0117 929 7683


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

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4.5

All reviews

(260)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

A good quality provider

In a sector which is renowned for providing poor service and applying high charges for the transactions it provides I feel that NASA stands out as a good provider of umbrella employment services. My experience over a two year period was that NASA's documentation was easy to understand, that I was paid on time and that any queries I had were resolved quickly.

10 July 2023
Unprompted review
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Reply from Nasagroup

Hi Martin,
Thank you for the great feedback, this is great to hear! All the best.
Jamie

Rated 5 out of 5 stars

Exceptional Service and Support by the…

Exceptional Service and Support by the team at NASAGroup. Queries are very quickly responded to. Everyone I spoke to during my assignment were always courteous, patient and explained to me in detail so that I fully understood. During my current assignment I moved Umbrella Companies TWICE. I feel I have now landed with a proper Umbrella Company and anyone I talk to fully understands accounting.
Most definitely can recommend NASAGroup.

10 July 2023
Unprompted review
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Reply from Nasagroup

Good Afternoon,
Thank you for the lovely feedback, really appreciated. Glad to hear that you've found the right Umbrella to stick with!
Jamie

Rated 5 out of 5 stars

Marvellous

Marvellous - Swift - Accurate!

23 June 2023
Unprompted review
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Reply from Nasagroup

Hi Steven,

Thanks for the lovely feedback!
Jamie

Rated 5 out of 5 stars

Alays excelleny service

Alays excelleny service - quick response to queries and helping solve isues with client payments. Getting set up with them is very straightforward and I have not had any isues that some of my colleagues have encountered with other Umbrella Companies.

31 March 2023
Unprompted review
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Reply from Nasagroup

Hi Joanne,

Thanks for taking the time to leave this kind feedback, really appreciated. All the best.
Jamie

Rated 5 out of 5 stars

Fantastic Service

As this was my first experience using an umbrella organisation I was not sure what to expect, but I have found Nasa to be informative and helpful with great customer service.

They have worked with me for 2 years and any questions I had they were quick to respond and provided the right amount of information in ways that I could understand.

I have no hesitation in recommending Nasa Umbrella Ltd to anyone.

31 March 2023
Unprompted review
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Reply from Nasagroup

Hi Stephen,

Thank you for the lovely feedback, really appreciated. Glad that your first experience with an Umbrella went well.

We hope that everything goes well for you in your next venture!
Jamie

Rated 1 out of 5 stars

Awful umbrella company

Awful umbrella company. Completely disorganised and lacking in accountability. Numerous errors in the time I have been with them. Held on to thousands of pounds of my pension money until my private pension provider highlighted the discrepancies

8 June 2023
Unprompted review
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Reply from Nasagroup

Hi JJ,

Thanks for taking the time to leave a review, sorry to hear about this experience. This is certainly not the service we should be providing.

I would really like to look into this further, could you please provide me further details via email - jamie.springwald@nasagroup.co.uk?
Jamie

Rated 5 out of 5 stars

Excellent across all areas - Ltd, Consulting, Pensions...

I have been using NASA both for my consulting payroll and for Limited company. In addition they helped me set up a pension plan. I found the team to be highly knowledgeable across all areas, and they effectively leverage the technology to ensure quick response times and staying on top of all deadlines and submissions, while remaining on a cost-effective budget. I would highly recommend Nasagroup.

8 June 2023
Unprompted review
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Reply from Nasagroup

Hi Vlad,

Thank you for the great feedback, really appreciated. I'll be sure to let the team know!
Jamie

Rated 5 out of 5 stars

Exceptional service - very professional

Exceptional service, highly professional with a dedication towards there clients. What really stands out is there personal touch , always ensuring there clients needs are met. NASA truly go above and beyond in accommodating there clientele.
I highly recommend them

30 May 2023
Unprompted review
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Reply from Nasagroup

Hi Douglas,
Thanks for taking the time to leave such a lovely review, I'll be sure to let the team know. Hope everything goes well with your next venture!
Jamie

Rated 5 out of 5 stars

Great Always paid in time

Great Always paid in time. Always helpful. Competitive price.

10 February 2023
Unprompted review
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Reply from Nasagroup

Hi Tony,

This is great to hear, thank you for the lovely feedback.
Jamie

Rated 5 out of 5 stars

Highly recommend

I have just ended a year long run with Nasa and I’m full of admiration for the efficient and courteous treatment that I have enjoyed. Highly recommend.

1 May 2023
Unprompted review
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Reply from Nasagroup

Hi Robin,

Thank you for the lovely review, we really appreciate it! All the best with your next position!
Jamie

Rated 5 out of 5 stars

Fantastic Accounting Services for both Umbrella and Private LTD

Great accountants, have used them for years both their umbrella and private ltd services. Clear, informative and prompt communication along with access to easy to use software makes the whole business accounting process easy. The 1-1 support from your designated accountant is also highly valuable.

6 May 2023
Unprompted review
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Reply from Nasagroup

Hi Nick,

Really appreciate this review, thank you. Glad to hear the software and processes are easy to use. I'll be sure to let the team know.
Jamie

Rated 5 out of 5 stars

No issues with payments

No issues with payments, I used nasa through a recruitment agency and when I wanted something done or if I had questions they were answered quickly, recommended

21 April 2023
Unprompted review
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Reply from Nasagroup

Hi Tony,

Really glad to hear that the team were able to answer any queries quickly and that would you recommend our services. Hope everything goes well with the next role.
Jamie

Rated 5 out of 5 stars

Umbrella Service Very Good

Clear comms, processes and efficient tackling of any issues (all of which originated at the source contract company, not the umbrella). Would very happily use Nasa again, and recommend to others.

19 April 2023
Unprompted review
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Reply from Nasagroup

Hi KR,

Thank you for the great feedback, really appreciated. All the best with your next position!
Jamie

Rated 5 out of 5 stars

Happy to recommend

I have used Nasa Umbrella for a number of years with no issues and happy to recommend them

13 April 2023
Unprompted review
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Reply from Nasagroup

Hi David,
Thank you for the great feedback and for using our services for so long! All the best with the next venture.
Jamie

Rated 5 out of 5 stars

Nasa were excellent

Very pleased with Nasa as my umbrella company whilst inside IR35. Staff were always attentive and available when I had any questions or queries. I will definitely use again should the need arise.

1 December 2022
Unprompted review
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Reply from Nasagroup

Hi Mark,

Thanks for the great feedback, really appreciated. Hope everything goes well with the next venture!
Jamie

Rated 5 out of 5 stars

Highly recommended

They get the essentials right where others seem to struggle. They are good value and customer service is excellent. Thoroughly recommend

31 March 2023
Unprompted review
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Reply from Nasagroup

Hi Scott,
That's great to hear, thank you for taking the time to leave a review. I'll be sure to let the team know!
Jamie

Rated 5 out of 5 stars

Great company to work for

Worked for NASA as an Umbrella Company for over 3yrs and excellent company to work with - never experienced any issues and always paid in a timely manner with good communications.

4 April 2023
Unprompted review
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Reply from Nasagroup

Hi Gregor,
Thanks for sticking with us for so long, really appreciate the loyalty and glad to hear this. We hope everything goes well for you in your next role.
Jamie

Rated 5 out of 5 stars

Efficient processes with access to the team when required

From onboarding to offboarding every part of the process was very efficient with the option to speak to one of the team if I had any questions. I'd recommend NASA to any contractors looking to use their umbrella services.

30 March 2023
Unprompted review
Nasagroup logo

Reply from Nasagroup

Hi Sue,
Thank you for the kind feedback, really appreciated. We hope everything goes well for you in the next role!
Jamie

Rated 5 out of 5 stars

Excellent service

Excellent service.
Very efficient and great communication.
Every time I contacted them, they were extremely pleasant on the phone, payslips always sent and payment always sent on time.
Cannot recommend them enough. Will defiantly use again

28 March 2023
Unprompted review
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Reply from Nasagroup

Hi Rob,
Thank you for the great feedback, lovely to hear. I'll be sure to let the team know.
Hope everything goes well with the next venture!
Jamie

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