Nasagroup Reviews 

260
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Mixed results so far, Plus sides, quick speedy payments. Once you get to speak to the right person easy to deal with and very helpful. Negative points, over complicated payslips Setting up my in... See more

Company replied

Rated 5 out of 5 stars

I have used NASA Umbrella on and off since 2017, the quality of the service has been consistently high since 2017. The 'off' times are when I am working in a permanent role. Payroll always a... See more

Company replied

Rated 5 out of 5 stars

First time working through an Umbrella Company and nearly 3 years later, I couldn't be happier with NASA Group! I was a little worried as how it would be but had nothing but a Great Service from the T... See more

Company replied

Rated 5 out of 5 stars

It's now six months since I left another umbrella company after suffering problems. I can honestly say NASA have been great, from enrollment to easy SIPP deductions, payroll depth helpfull too. O... See more

Company replied

Company details

  1. Payroll Service

Information provided by various external sources

Nasa Group specialise in contractor payroll solutions, offering Limited Company, PAYE Umbrella Company, CIS Self-Employed, PAYE Payroll Bureau. 0117 929 7683


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

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4.5

All reviews

(260)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

NASA are rubbish

Never use this umbrella company. They charge excessively, have hidden charges and act as a bodyshop. That a real warning. DO NOT USE THIS COMPANY

4 September 2021
Unprompted review
Nasagroup logo

Reply from Nasagroup

Hi James,

Sorry to hear that you've not had a great experience with Nasa Umbrella!

The only charge that Nasa Umbrella retain is our Nasa margin. All other costs are standard PAYE deductions that are paid to HMRC.

I would be more than happy to look into your queries further if you would like to contact me jamie.springwald@nasagroup.co.uk
Jamie

Rated 5 out of 5 stars

Excellent

Excellent, professional, helpful and supportive team

25 August 2021
Unprompted review
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Reply from Nasagroup

Hi Sean,
Thanks for the great feedback!
Jamie

Rated 5 out of 5 stars

Happy Customer

Overall service, advice and responsiveness has been excellent. All queries have been resolved quickly and in detail with opportunity to talk through any details over the phone.

Nasa took care of all my business and personal tax matters at a very affordable rate.

I can highly recommend and if I return to running a limited company I'll be back.

23 August 2021
Unprompted review
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Reply from Nasagroup

Hi Mark,

Thanks for the great feedback, I'll be sure to let the Limited team know.
Jamie

Rated 5 out of 5 stars

NASA - Umbrella Company

Used NASA for the last 8 months and the service they offered from start to finish was excellent. All my queries were answered promptly and nothing was too much trouble. They kept me informed at all stages of the on boarding process as well as when my contract was extended. Payment was timely and often earlier. Would recommend them to any contractor looking for an umbrella company.

20 August 2021
Unprompted review
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Reply from Nasagroup

Hi Priti,

Thank you for the lovely feedback! If you ever need an Umbrella in the future we would love to have you back onboard.
Jamie

Rated 5 out of 5 stars

Good service with real people to help

Having reviewed a number of providers I chose Nasa, and I’ve used them for the last 6 months.

My experience was that:
1. Their charging structure was clear with no hidden features
2. They have real people on hand to help, and you can call them on a normal direct dial number without fighting an IVR/paying for a premium line
3. Their processes are efficient, and in my experience reliable.

Not much to ask, but not all umbrellas deliver on the above!

20 August 2021
Unprompted review
Nasagroup logo

Reply from Nasagroup

Hi Nick,

I'm glad your experience using Nasa Umbrella was great! Agreed on the IVR, a real voice is always better.
Jamie

Rated 5 out of 5 stars

I have found the NASA Group to be very…

I have found the NASA Group to be very efficient and friendly along with prompt service. I highly recommend their services and will certainly use them again when the opportunity arises.

20 August 2021
Unprompted review
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Reply from Nasagroup

Hi John,

Thank you for the fantastic feedback. We look forward to having you back in the future!
Jamie

Rated 5 out of 5 stars

Friendly and efficient umbrella company

Nasa acted as my umbrella company for the last 15 months. Efficient service, looked after my pension contributions, and very easy to deal with. Recommended.

18 August 2021
Unprompted review
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Reply from Nasagroup

Hi John,

Love to hear the word efficient so thank you for the kind feedback!
Jamie

Rated 5 out of 5 stars

Thanks very much

Thanks very much! I'd use your services again if needed. Excellent.

4 August 2021
Unprompted review
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Reply from Nasagroup

Hi K,

Thanks for the great feedback, hope to have you back again in the future!
Jamie

Rated 5 out of 5 stars

I just wanted to say that I had been…

I just wanted to say that I had been speaking with Amber, I did not use NASA in the end, but Amber was brilliant and made my choice very difficult, I just wanted her to be recognised for her great telephone manner and professional style.

27 July 2021
Unprompted review
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Reply from Nasagroup

Hi Wing,
We love Amber here at Nasa so that's great to hear! I'll be sure to relay your feedback to her.
Jamie

Rated 5 out of 5 stars

Great experience

Dealt with a couple of other Umbrella companies in the past- NASA deal with everything promptly and clearly.

Very happy with my service and would use again.

22 July 2021
Unprompted review
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Reply from Nasagroup

Hi JW,

Glad to hear it, look forward to having you back with us if you pick up a role in the future!
Jamie

Rated 5 out of 5 stars

NASA - Umbrella Company Review

I never faced any problems during my employment with NASA as an umbrella company. Prompt response all the time. I was never let down.

21 July 2021
Unprompted review
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Reply from Nasagroup

Hi Murugan,

Really pleased to hear this, thanks for the kind feedback!
Jamie

Rated 5 out of 5 stars

Excellent streamlined service

My experience with Nasa couldn't have been better. Their service was swift and efficient. Everyone I spoke to at Nasa was charming - great company.

6 July 2021
Unprompted review
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Reply from Nasagroup

Hi Alexis,

Thank you for the kind feedback! I'll be sure to let the team know :)
Thanks Jamie

Rated 5 out of 5 stars

My first ever assignment inside IR35…

My first ever assignment inside IR35 ... I must say I am very impressed with the very fast initial setup process and super helpful team on the payroll helpline. Calls get answered in couple of minutes so no hours and hours on the phone and people in payroll department are definitely knowledgeable and very professional. I will highly recommend these guys.

2 July 2021
Unprompted review
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Reply from Nasagroup

Hi Imran,

That's fantastic, that's great to hear the team have been able to assist on this first assignment inside of IR35! I'll be sure to let the team know.
Thanks Jamie

Rated 5 out of 5 stars

Great Service

AS a contractor I might not have wanted to use an Umbrella but if I had to then Nasa provided a efficent and reliable service you could not ask for more. Also it is completly inline with all HMRC rules and regulations and there great staff make sure all of that is clear and upfront so there is no risk of you being caught out buy a fraudulent payroll scheme

25 June 2021
Unprompted review
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Reply from Nasagroup

Hi Craig,
Great speaking to you, hope everything goes well for you in the future, hopefully speak again in the not too distant future!
Jamie

Rated 1 out of 5 stars

Incorrect Invoices

Only been with them a couple of months now but they seem unable to get anything right.
They invoiced for the wrong amount of days. Leaving me out of pocket.
Then again got it wrong when trying to correct the first mistake.
Still not fixed.

21 June 2021
Unprompted review
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Reply from Nasagroup

Hi,
Really sorry to hear this.
I hope that everything has now been resolved? Please feel free to contact me directly, I can take a look into this query and will assist as soon as possible.
Jamie
jamie.springwald@nasagroup.co.uk

Rated 5 out of 5 stars

Nasa Group - A.professional umbrella company

This is the 1st time that I am using an umbrella company and Nasa Group has been great in providing me with all information, onboarding information and is thoroughly professional.

10 June 2021
Unprompted review
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Reply from Nasagroup

Hi Nigel,

Great to hear the onboarding process has been smooth and thorough. If you ever have any questions do not hesitate to get in touch!
Jamie

Rated 5 out of 5 stars

Superb service

Superb service, easy to use, friendly, straightforward.

28 May 2021
Unprompted review
Nasagroup logo

Reply from Nasagroup

Hi Jonathan,

Thanks for the great feedback!
Jamie

Rated 5 out of 5 stars

Great umbrella service

Set up and payment handling first class, as is enquiry handling. Second time I've used nasa. Would recommend and use again without problem.

24 May 2021
Unprompted review
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Reply from Nasagroup

Good Afternoon,
Thank you for the kind review, glad to hear that you received a great experience using Nasa Umbrella. All the best for your next venture.
Jamie

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