NarpsUK Ltd Reviews 75

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I've been using NarpsUK for around 7 years now and they have been brilliant. I had a small problem (it wasn't show stopping) when creating invoices so logged a call. The problem was resolved by their... See more

Rated 5 out of 5 stars

Narps is a valued body within the world of dog walking, boarding and sitting. Its Business Course is amongst the best I have come across - very comprehensive, thorough and incorporating an excellent c... See more

Rated 5 out of 5 stars

Whenever I contact NARPSUK via email, someone responds to me within half an hour - without fail. If I still need assistance, I get to speak to a human. There's no waiting on a switchboard or anything... See more

Company replied

Rated 4 out of 5 stars

Narps is a National organisation that offer template contract, excel accounts and much more. Using their booking tool is easy and if you have a problem they are easy to contact. I have been a member... See more

Company details

  1. Pet Sitter

Written by the company

NARPS UK, or the National Association of Registered Pet Sitters & Dog Walkers, is a membership organization that represents professional pet sitters and dog walkers in the United Kingdom. Founded in 2008, NARPS UK has become one of the leading associations for pet care professionals in the country. One of the main goals of NARPS UK is to ensure that all members adhere to the highest standards of professionalism and ethics in their work. To become a member, pet sitters and dog walkers must agree to adhere to their ‘terms & conditions’ and ‘code of practice’ this includes acquiring a basic disclosure criminal record check if holding keys and insurance verification. Members are encouraged to further their knowledge via their online accredited courses & education to stay up to date on the latest best practices in pet care. In addition to providing support and resources for its members, NARPS UK also serves as a valuable resource for pet owners who are looking for reliable and trustworthy pet care services. The organization maintains an online directory of its members, making it easy for pet owners to find qualified professionals in their area. NARPS UK also offers a range of other benefits to its members, including access to discounted insurance rates, forms & contracts, a range of information sheets, software to run their business on, networking opportunities with other pet care professionals, and marketing support to help members grow their businesses. The organization also advocates on behalf of its members on issues related to pet care and animal welfare. Overall, NARPS UK plays an important role in promoting high-quality pet care services in the United Kingdom. By setting standards for professionalism and ethics in the industry, the organization helps ensure that pets receive the best possible care from qualified professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

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Rated 5 out of 5 stars

I've been using NarpsUK for around 7…

I've been using NarpsUK for around 7 years now and they have been brilliant. I had a small problem (it wasn't show stopping) when creating invoices so logged a call. The problem was resolved by their developers within 24 hours! Why aren't all companies this good! Thank you. Sharon.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Business start up and Professional Support

Hello.
I have decided not to renew my membership this year as I am not taking on any new clients as I am preparing to retire.
I would like to take this opportunity to thank you for all the support that you have offered me since 2017 when I started my business. I wanted to do it professionally and NARPS UK enabled me to do this and gave me confidence in setting up my services.
Many thanks
I have and will continue to recommend NARPS UK to any one I know who is going to start up a Pet Business.
Best wishes
Barbara P

30 July 2025
Unprompted review
NarpsUK Ltd logo

Reply from NarpsUK Ltd

Thank you so much, Barbara, for your kind words and for being a valued member of NarpsUK since 2017. We’re delighted to have been part of your business journey and to hear that we were able to support you in setting up your services with confidence.

We completely understand your decision to retire and wish you all the very best for this next chapter. Your continued recommendations mean so much to us, and we’re grateful for the trust you’ve shown in NarpsUK over the years.

With best wishes,
The NarpsUK Team

Rated 5 out of 5 stars

I have been a member of NARPS for a few…

I have been a member of NARPS for a few years now, from when I first started and have found my NARPs membership benefits very helpful - in particular the forms, templates and information sheets they provide and the membership group where you can get tips and advice from other members which I find very useful. I have found them easy to get hold of on the phone and responsive.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Narps UK

Highly recommend Narps UK, I have used it for a year now and just renewed for another year as it’s an amazing asset for your business. I can’t thank the lady behind Narps enough as she has always been supportive and helpful as I’m not the best with technology. It’s actually really easy to use and very professional. The app is absolutely brilliant and runs my business for me, stores all the information, sends invoices for me and keeps track of deposits and payments. 5 star ⭐️ thank you so much.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Expertise, usefulness and helfullness is second to none!

Whenever I contact NARPSUK via email, someone responds to me within half an hour - without fail. If I still need assistance, I get to speak to a human. There's no waiting on a switchboard or anything - straight to a human. Expertise and advice is excellent and, with my top level membership, I get full access to some amazing time-saving resources. I completed the full course too, which covered so much and was extremely informative and helpful. I'm very happy I decided to join and will be renewing my full membership annually.

24 September 2024
Unprompted review
NarpsUK Ltd logo

Reply from NarpsUK Ltd

Thank you so much for your positive review, any other questions just give us a call or send a message :-)

Rated 5 out of 5 stars

Brilliant association

I started my pet sitting business around 7 months ago and joined Narps as a silver member for the contracts mainly and to get advise about structuring my business, Narps have been brilliant and the forms are great, business soon picked up and I upgraded to gold to use the software too which has been a life saver.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

I use the Narps software

I use the Narps software. It has made my life a million times easier and saved me so much time. It's very easy to use. Any tech issues I've had, someone has contacted me immediately and talked me through it.
I honestly don't know what kind of mess I would be in without Narps!

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Narps have been amazing and extremely…

Narps membership has been invaluable to me when setting up my pet sitting business. The booking and invoicing software is easy to use, and the app is brilliant for checking your schedule. The ready made service agreements are fantastic and professional, and they are so helpful. Highly recommend Narps.

18 February 2024
Unprompted review
Rated 5 out of 5 stars

Very informative and essential if you…

Very informative and essential if you want to be professional. Loads of help and courses available. Study in your own time, online. I would say if you are in the pet sitting business it is essential for support, advice and peace of mind

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Invaluable for any pet business

I have used NarpsUK since 2016 and it has been invaluable for booking clients and sending out invoices. The mobile app is great when you are working as you can see your schedule without carrying around a paper diary. The only criticism is that you can’t delete clients when they no longer require your services.

4 February 2024
Unprompted review
NarpsUK Ltd logo

Reply from NarpsUK Ltd

Thank you for your review, when you need to remove a client from your list of customers, just click on the client, scroll down to the bottom of the page and click the 'deactivate 'button' you can also do this for a pet by clicking on the pet details, scrolling to the bottom and click deactivate - I hope this helps.

Rated 5 out of 5 stars

Invaluable

Narps membership has been invaluable to me when setting up my dog walking business. The booking and invoicing software is easy to use, and the app is handy for checking your schedule on the go. The ready made service agreements are a fantastic resource. If you have any questions, there is always support available. Highly recommended.

4 February 2024
Unprompted review
Rated 5 out of 5 stars

NARPs... A must for your dog walking business

Having set up my dog walking business in 2018, one of my first investments was in becoming a member of NARPs. This has over time been sound in the knowledge that support is available at all times. The booking database and invoice system is very reliable and is a valuable asset in running my business. The group forum facility is also a great source of information.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

NARPS UK

I have been a member of NARPS UK now for 2 years and it has been invaluable in helping me set up my cat sitting business. The pet sitting business course was excellent and I have used all their forms and contract templates. They have really given me the confidence to move forward. I have used their logo's and emblems on my website to make it look more professional. Their software package is extremely user friendly. I would definitely recommend them.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Membership provides members with an…

Membership provides members with an idea of excellent standards.

I took up gold membership as I felt this was the service I required to help with setting up my business.

Membership has allowed me to use NARPSUK logos and certificate icons in my emails to clients.

When I couldn't find the item I was looking for on the website, I phoned NARPSUK and they were able to help me straight away.

The amount of work I would have had to have done with risk assessments, service agreements, reports and more was minimal due to having templates to use which came with my membership. This was absolutely worth the money I paid.

All of this provides clients with a sense of excellent standards and organisation.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

I have been a member of NarpsUK for…

I have been a member of NarpsUK for over 5 years now. As a sole trader their booking package is extremely useful, and I really like that you can download the calendar. I have received many clients through NarpsUK too and I would highly recommend.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

NARPS

NARPS - they are just wonderful all round with advise a web based cat data base you can use for all our clients, and insurance and so much advise on anything you want to know and i love being a member of NARPS the best choice i ever made

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy

I have used NARPS since I started my dog walking business over 5 years ago. It helps me keep track of my upcoming bookings, manage my time efficiently and keep good financial records making tax filing much easier.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Greater understanding of of Profesional needs and standards

when I first joined Narps, I didnt have a lot of help in the legal side of things without huge expense ,so the access to the legal documents , forms and other co related matters was astonishing first in the simplicity of it and the help in understanding professional needs and standards required to be a professional and be seen as such with client/customers. the forms in themselves were an education. Staff are always weilling to help

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Looks good on my website

I joined NARPS when I started my dog walking business 4 years ago. I use their forms and like that fact that if a client has any queries regarding the legal side that I can’t answer, I know the people at NARPS can. I like the comfort of knowing they are there if I need them and being a member looks good on my website.

21 January 2024
Unprompted review

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