I found these products at the shop in Edinburgh. Goodnight blend is gentle but effective on my chronic insomnia. Scottish Speedwell day cream is not a heavy cream so it does not weigh on my skin, an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been purchasing from napiers for a few years now as I have found some amazing products that are now staples in my beauty and health care regime that I couldn't be without. Delivery is always su... See more
Company replied
I found Napiers quite by accident but I'm so glad I did. I've been using their ginger body wash - it lathers, you don't need much & the scent is gentle, detox body oil - gentle smell, silky oil &... See more
Company replied
As always completely reliable, all my herbal remedies shipped promptly & carefully packaged. I've been using Napiers for 8+ years & they've always provided excellent service. It's also one of my first... See more
Company replied
Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did before.
13 June 2026
Reply from Napiers the Herbalists
Hi Pat,
Thank you for coming back. Really glad it's been a good experience again.
All the best,
Arjun
Napiers Customer Service Team
Will order again!
This was my first order from Napiers. Products arrived well packaged (eco friendly) and in good time. Communication excellent - a great business. I will order again.
12 June 2026
Reply from Napiers the Herbalists
Hi TG,
Really glad the first order has made a good impression. Eco friendly packaging is something we care about, so it's always nice when it gets noticed. Hope to see you back again soon.
All the best,
Arjun
Napiers Customer Service Team
Prompt service items well packed
12 June 2026
Reply from Napiers the Herbalists
Hi there,
Thank you. Prompt and well packed is always what we're going for. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Fast delievery service
Fast delievery service
Have not used the product yet so cannot comment on how it is.
22 May 2026
Reply from Napiers the Herbalists
Hi there,
Really glad the delivery was fast. Hope the product works well for you when you get started on it. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Very pleased with my purchase, and discovering Napiers the Herbalists at the same time!
After running out of my cow milk skin cream I decided to try Napiers Goat Milk and Starflower Dry Skin Cream. Was of a much thicker consistency but it absorbed well and I felt it was protective as well as hydrating.
12 June 2026
Reply from Napiers the Herbalists
Hi Singhy,
Really glad the goat milk and starflower cream has been a good discovery. The thicker consistency does take a moment to get used to but it's a popular one for exactly the reasons you describe. Hope you continue to enjoy it.
All the best,
Arjun
Napiers Customer Service Team
Great products
11 March 2026
Reply from Napiers the Herbalists
Hi Aisling,
Thank you. Really glad the products have been good. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Very good
The item arrived without delay and in good condition - the packaging had no plastic or polystyrene - the price was better than the previous supplier and is effective.
12 June 2026
Reply from Napiers the Herbalists
Hi Luisa,
Really glad it arrived quickly, in good condition and without any plastic or polystyrene. Good to know it's also been better value than your previous supplier. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
So simple to order
So simple to order, delivery quick and packaged well
An absolutely amazing product and is a life changer as far as I’m concerned. Better than diluted Eyebright tincture even. Will be advertising it for you. Thank you
11 June 2026
Reply from Napiers the Herbalists
Hi Susan,
Thank you. Simple, quick and well packaged is exactly what we aim for. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Simple to order and despatched…
Simple to order and despatched promptly. Very happy with the service.
11 June 2026
Reply from Napiers the Herbalists
Hi Julia,
Really glad the ordering and dispatch have both been smooth. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Lovely Wild Yam Skin cream
My 2nd order, I absolutely LOVE the Wild Yam skin cream. I use it as a daily face moisturiser & it leaves my skin so soft. It’s so much better than my previous product which was Neals Yard Frankincense cream. A fantastic service with swift delivery. Highly recommended *****
10 June 2026
Reply from Napiers the Herbalists
Hi there,
On your second order and loving it is great to hear. Really glad the wild yam cream has been working so well as a daily moisturiser. Thank you for the kind words and the recommendation.
All the best,
Arjun
Napiers Customer Service Team
AMAZING magnesium cream for sleep and…
AMAZING magnesium cream for sleep and relieving achy muscles
9 June 2026
Reply from Napiers the Herbalists
Hi Beth,
Really glad the magnesium cream has been helping with both sleep and muscle recovery. Two very good reasons to keep it in the routine. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Miracle Cream for Mature skin
Having purchase my third Frankincense Night Cream I just love this product, this is my beauty secret, although people always get my age wrong I put it down too use the night cream, religiously every night even when I'm too tired I will not miss my night routine, Thank you Napiers for creating a fantastic product
14 June 2026
Reply from Napiers the Herbalists
Hi Susan,
On your third jar and people still getting your age wrong! that's quite an endorsement for the frankincense night cream! Thank you for such a lovely review and for sharing your secret with us.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi there,
Really glad the plants arrived looking good and well packed. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Everything delivered promptly
Everything delivered promptly. Always been happy with Napier's service and products
20 May 2026
Reply from Napiers the Herbalists
Hi Alan,
Really glad the service and products have been consistently good for you. Thank you for coming back and for the kind words.
All the best,
Arjun
Napiers Customer Service Team
I buy Yam cream
I buy Yam cream, and moisturiser from Napiers and they are both really good products.
Yam helps with my hormone balance and the moisturiser smoothes it my skin.
I've also had the magnesium spray.
A brilliant service, highly recommend
9 June 2026
Reply from Napiers the Herbalists
Hi Alan,
Really glad the service and products have been consistently good for you. Thank you for coming back and for the kind words.
All the best,
Arjun
Napiers Customer Service Team
Napiers has a large range of good value…
Napiers has a large range of good value and good quality products and always sends orders promptly.
19 May 2026
Reply from Napiers the Herbalists
Hi Stephanie,
Thank you. Good value, good quality and reliable dispatch is a solid combination. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
The product was not for me
The product was not for me . It did not help
I do think the postage is too much for such a small item
19 May 2026
Reply from Napiers the Herbalists
Hi Mags,
Sorry to hear the product wasn't right for you. That's always disappointing. Your point about postage costs on smaller items is noted and we appreciate you sharing it. Please do reply to us if you'd like us to offer guidance on other products which may work better and we'd be happy to help.
All the best,
Arjun
Napiers Customer Service Team
Fast delivery but very disappointed…
Fast delivery but very disappointed they don’t have an adequate refund policy. The tincture I tried made me horribly sick. Only offer 10% next order.
9 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Pip,
I am so sorry to hear that the tincture made you sick. This is not our usual refund policy so I am surprised to hear of your experience.
We would love to resolve this issue and help you to find something that may suit you better. Unfortunately I can't find an associated order to your name. Please do contact us via advice@napiers.net and we will be able to help you there.
Best wishes,
Arjun
Enduring quality
What strikes me is the quality of these products which have endured. I am hooked and will continue purchasing these pure and effective products.
6 May 2026
Reply from Napiers the Herbalists
#NP245788
Effective Skincare
Quick delivery of high quality products which I am loving. Might seem a bit pricey but you really get what you are aiming for with this skincare range - many thanks
18 May 2026
Reply from Napiers the Herbalists
Hi Jenny,
Really glad the skincare has been delivering results. Your point about price is fair and honestly, with natural ingredients and careful formulation, there's a lot that goes into it. Good to hear it's been worth it for you.
All the best,
Arjun
Napiers Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.