I found these products at the shop in Edinburgh. Goodnight blend is gentle but effective on my chronic insomnia. Scottish Speedwell day cream is not a heavy cream so it does not weigh on my skin, an... See more
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I have been purchasing from napiers for a few years now as I have found some amazing products that are now staples in my beauty and health care regime that I couldn't be without. Delivery is always su... See more
Company replied
I found Napiers quite by accident but I'm so glad I did. I've been using their ginger body wash - it lathers, you don't need much & the scent is gentle, detox body oil - gentle smell, silky oil &... See more
Company replied
As always completely reliable, all my herbal remedies shipped promptly & carefully packaged. I've been using Napiers for 8+ years & they've always provided excellent service. It's also one of my first... See more
Company replied
Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely company to deal with
Lovely company to deal with, very good quality produces, good value for money, I’d certainly recommend them, and I’ll definitely use them again
25 June 2026
Reply from Napiers the Herbalists
Hi Avril,
Really glad it's been a good experience all round and that the products have been worth the investment. Thank you for the recommendation and hope to see you back again.
All the best,
Arjun
Napiers Customer Service Team
Items bought online as a present and…
Items bought online as a present and sent to North of Scotland and no hiccoughs.
3 June 2026
Reply from Napiers the Herbalists
Hi Mary,
Really glad it all went smoothly and arrived safely up in the north of Scotland. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Always a great service from napiers
Always a great service from napiers, top quality products and I received an amazing free gift!
5 May 2026
Reply from Napiers the Herbalists
Hi Tam,
Really glad the service and products have been consistently good, and a free gift on top is always a nice bonus! Thank you for coming back and for the kind words.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi there,
On time and exactly as expected is what we aim for. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Napiers have it all
I found Napiers quite by accident but I'm so glad I did. I've been using their ginger body wash - it lathers, you don't need much & the scent is gentle, detox body oil - gentle smell, silky oil & it warms the skin, great for self-massage, venatone - moisturising & effective, skin tone is much improved and foot cream - deeply moisturising.
Best of all, I'm not putting any chemicals on my skin & in my system.
Thank you Napiers for truly wonderful, clean products that deliver results.
28 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi there,
What a lovely range of products to have discovered. Really glad the ginger body wash, detox oil, venatone and foot cream have all been working well. Knowing exactly what's going on your skin matters, and it's good to hear the results have been visible too. Thank you for such a thoughtful review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Ian,
As described and on time. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Great products and wonderful customer…
Great products and wonderful customer service. Only issue was that neither Amazon nor Forever Young provided any tracking information- I would use DPD if I had a choice.
25 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi John,
Really glad the products and customer service have been good. Your feedback on tracking is noted and appreciated. We do use DPD for a number of orders and it's useful to know that's the preferred option when there's a choice. We'll pass it on.
All the best,
Arjun
Napiers Customer Service Team
Well organised and high quality
Napiers website is easy to navigate and ordering was straightforward, delivery was rapid and efficient. The shampoo is excellent!
23 June 2026
Reply from Napiers the Herbalists
Hi Elizabeth,
Really glad the website, ordering and delivery have all been smooth, and that the shampoo has been a good find. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Catherine,
Really glad the product has been a good one and that it arrived promptly and well packed. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Just didn't work and very expensive
I had great hopes for a premium product, but it just doesn't work. Yes I felt the sting but no soothing or healing effects. I should have been cautious ⚠️ and bought only the 1 jar, but I bought 2 to make it better value. Annoyed that this cream is of no value to me.
15 June 2026
Reply from Napiers the Herbalists
Hi there,
I'm sorry the cream hasn't worked for you. That's genuinely disappointing to hear, especially when you'd committed to two jars. Not every product works the same way for everyone and we understand how frustrating that is. Please do get in touch with our customer service team directly and we'll see what we can do.
All the best,
Arjun
Napiers Customer Service Team
Great product and timing!
23 June 2026
Reply from Napiers the Herbalists
Hi Ana,
Thank you. Really glad the product and timing have both been good. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Products delivered to neighbour's…
Products delivered to neighbour's flower beds.
Products actually very good. Your delivery service does not give enough options.
Can't you please send things by Royal mail and charge accordingly?
Thank you
2 June 2026
Reply from Napiers the Herbalists
Hi Diana,
Really glad the products themselves have been good. I'm sorry the delivery ended up in your neighbour's flower beds (!) though, that's not ideal at all. Your feedback on Royal Mail as an option is noted and we'll pass it on to the team. It's a fair point and something we'll look into.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Veronica,
Thank you. Authentic is a word we're happy to stand behind. Really glad the products and service have been good.
All the best,
Arjun
Napiers Customer Service Team
Delivery service lets them down
I really like the products but the dispatch time and the time it takes to have the product delivered, with no other options at check out being delivered, is really a huge drawback. Napiers is great, but If I find another new reputable brand that delivers quicker and has faster dispatch times I would go to them
1 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Aminah,
Thank you for the honest feedback. Dispatch and delivery speed is something we take seriously and it's useful to hear when it's falling short of expectations. We currently offer two courier services as checkout, however, being a small business our warehouse team is small which is why we can take up to 3 days to fulfil the items, depending on what is being shipped.
This being said, we're always looking at ways to improve this. Really glad the products themselves have been good, and we hope you'll stick with us.
All the best,
Arjun
Napiers Customer Service Team
Speedy delivery and products work…
Speedy delivery and products work gently but effectively. Very pleased and will visit the Napiers website again.
22 June 2026
Reply from Napiers the Herbalists
Hi Ayesha,
Really glad the products have been working gently but effectively. Thank you for the review and hope to see you back again.
All the best,
Arjun
Napiers Customer Service Team
Good prompt service
1 June 2026
Reply from Napiers the Herbalists
Hi Patricia,
Thank you. Good and prompt is what we're going for. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Good support re my order.
22 June 2026
Reply from Napiers the Herbalists
Hi Steve,
Really glad the support on your order has been helpful. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Prompt delivery,easy site.
22 June 2026
Reply from Napiers the Herbalists
Hi Rena,
Thank you. Prompt delivery and an easy site is a good combination. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Very happy to have found Napiers
In today’s AI world where it’s hard to know what’s real and what isn’t it’s wonderful to find a genuine British ( Scottish) company that can be trusted to make high quality herbalist products. Thank you !
19 June 2026
Reply from Napiers the Herbalists
Hi Alison,
That's a really kind thing to say. In a world that can feel increasingly synthetic, we do take pride in being the genuine article. Thank you for taking the time to write it.
All the best,
Arjun
Napiers Customer Service Team
I received my order quickly
I received my order quickly, so far I've only used the eye drops. I suffer with very dry eyes and expected this drops to be a miracle cure. Unfortunately when I put them in my eyes feel very gritty. I won't bother with them again.
11 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Mrs Bain,
Really sorry to hear the eye drops have left your eyes feeling gritty rather than soothed.
I am unable to see your order number to confirm your order/contact info in our system so please do get in touch with us directly via advice@napiers.net as we'd like to help find an alternative that may be better suited to you.
All the best,
Arjun
Napiers Customer Service Team
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