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Nanny & Butler Reviews 

151
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company, warmly highlighting the exceptional professionalism and dedication of the team. Customers frequently praise the staff for being exceptionally kind, knowledgeable, and genuinely supportive throughout the entire onboarding and matching process. Many people appreciate the prompt and clear communication, noting that recruiters consistently take extra time to understand individual needs, background, and long-term career goals. However, some customers also noted occasional challenges regarding overall communication, transparency, and long-term responsiveness from certain staff members. A few reviewers mentioned experiencing unexpected delays without updates, ignored follow-up messages, or unread emails after participating in initial interviews.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently professional, prompt, and... See more

User experience

Customers report overall satisfaction and positive experiences with user experience. Reviewers frequently... See more

Customer service

People report positive experiences with customer service, highlighting professional, responsive, and... See more

Response time

Customers consistently note positive experiences with response_time, highlighting swift communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lucy had been amazing. Prompt, thorough, attentive. She listened to what we needed. She coordinated and organized to make sure our considerations were addressed. Our schedule is intense and rather spo... See more

Company replied

Rated 5 out of 5 stars

We are so relieved to have found Nanny&Butler! They really understood our family’s needs and guided us every step of the way. Thanks to Serena and the team, we found the perfect nanny who fits beautif... See more

Company replied

Rated 5 out of 5 stars

Hello! Through my registration and for interview Lucy assist me and guide me the whole process.I really appreciate her work and service.I am happy register and willing to work with Nanny&Butler

Rated 5 out of 5 stars

I Love this agency because I always feel heard. They are personable and you don’t just feel like a number, like you do with some other agencies. The staff are knowledgeable and listen to you. They re... See more

Company replied


Company details

  1. Talent Agency
  2. Human Resource Consulting
  3. Recruiter
  4. Recruitment Service

About Nanny & Butler

Written by the company

Nanny & Butler is a global search consultancy leader in the placement of Private Household Staff, Childcare Specialists, Family Office Staff and Yacht Crews worldwide. With 20 years’ experience, we are the go-to Nanny and Domestic Staff Agency for UHNWIs, Billionaires, Royals, High-Profile Families, High-Flying Professionals and Celebrities worldwide, providing a complete, bespoke service that offers quality placements, honesty, efficiency and utmost privacy. We can find the very best staffing solutions for your home, country estate, yacht or family office, whether you need an efficient Housekeeper, a multi-tasking Domestic Couple, a skilled Private Chef, or a capable House Manager.

VISIT OUR WEBSITE
CLIENT REGISTRATION

Nanny & Butler is a trusted Nanny Agency, and we take pride in selecting the best candidates available, including Nannies, Rota Nannies, Bilingual Nannies, Special Needs Nannies, Norland Nannies, Governesses, Maternity Nurses,Tutors, and Private Educators. We are dedicated to finding the very best childcare for your family’s needs, from the very start of your baby’s life. Our searches are so niche that we go beyond recruitment and headhunt the very best, most unique candidates for your needs. With more than 83% of returning clients, we know how to meet your needs. Contact us today for more information or register below to activate your search.

What sets Nanny & Butler apart

✔️ Specialist expertise in private household recruitment


✔️ UK & international placements


✔️ Thorough vetting and reference checks


✔️ Discreet, professional and personalised service

✔️ Long-term relationships with families and candidates

At Nanny & Butler, we believe trust is everything.

Reviews on Trustpilot help us maintain the high standards our clients and candidates expect, and allow us to continuously refine the way we work.

Whether you are a family seeking outstanding household staff, or a candidate looking for your next role, Nanny & Butler is here to support you every step of the way.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(151)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a great recruitment company

the agents always communicate well, they are kind and helpful

1 April 2026
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Reply from Nanny & Butler

Thank you for your kind words. We are glad to hear you had a great experience with Nanny & Butler.

Rated 5 out of 5 stars

Job Application Interview

Thank you Nanny & Butler for the presentation of the company and the opportunity to work with them. The interview process is easy, clear, and constructive. Thanks again, and I hope to have the chance to work more with them in the future.

29 March 2026
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Reply from Nanny & Butler

Thank you so much for taking the time to share your feedback! We're delighted to hear that you found our interview process smooth and valuable. Your kind words truly mean a lot to us, and we're excited about the possibility of working together on more opportunities in the future. Please don't hesitate to reach out if there's anything we can do to support you.

Rated 5 out of 5 stars

Going this far with them was a great…

Going this far with them was a great experience. Even if I didn’t end up getting the job, I will still appreciate the nice and respectful gesture from the well mannered and polite staff

4 April 2026
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Reply from Nanny & Butler

Thank you so much for taking the time to leave this feedback. We're glad our team made a positive impression on you, and we truly value candidates who approach the process with such professionalism and courtesy. We hope our paths cross again with future opportunities that might be a better fit.

Rated 5 out of 5 stars

I enjoy the conversation

I enjoy the conversation, was given all the necessary information and looking forward to working together.

2 April 2026
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Reply from Nanny & Butler

Thank you for the lovely feedback! We're thrilled to hear that you found our conversation informative and engaging. We're equally excited about the prospect of working together and look forward to the next steps. Please don't hesitate to reach out if you need anything from our end.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Nanny & Butler. The team has been professional, attentive, and supportive throughout the process.
I especially appreciate their clear communication and the care they take in matching candidates with families in a thoughtful and respectful way.
Thank you for your continued support.

25 March 2026
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Reply from Nanny & Butler

Thank you so much for your wonderful feedback. It truly means a lot to the entire team. We are delighted to hear that your experience with Nanny & Butler has been a positive one, and we will make sure your kind words are passed on. We look forward to continuing to support you.

Rated 5 out of 5 stars

The interview with Marijana was…

The interview with Marijana was absolutely warm,
Informative and engaging, It was such a positive and reassuring experience, and it truly confirmed my excitement about this opportunity. I am confident that it will be a real pleasure to find a family I can work with through your agency, and I look forward to building a meaningful and rewarding connection.

15 March 2026
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Reply from Nanny & Butler

Thank you so much for your lovely feedback. At Nanny & Butler, we strive to create a supportive process for our candidates, so it’s wonderful to know this came across.

Rated 5 out of 5 stars

Quick contact and great communication

Martina was very pleasant, polite,very communicative and kind. Quickly became clear to me that she is a true professional, as is the company.

21 March 2026
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Reply from Nanny & Butler

Thank you very much for your kind feedback. We truly appreciate it and are delighted you had such a positive interaction.

Rated 5 out of 5 stars

Great experience with Nanny & Butler

Great experience with Nanny & Butler. The team was professional, responsive, and very supportive throughout the process. Communication was clear, and they took the time to understand the type of position I’m looking for. Overall, a very positive and professional agency.

5 March 2026
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Reply from Nanny & Butler

Thank you for your kind feedback. We’re delighted to hear you had a positive experience and felt supported by our team. It was a pleasure assisting you, and we appreciate you taking the time to share your review.

Rated 5 out of 5 stars

A professional and efficient process…

A professional and efficient process with quick responses to my application and questions. I had the pleasure of working with Lucy, who was helpful and supportive throughout. Overall, a very smooth and positive experience.

12 March 2026
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Reply from Nanny & Butler

Thank you for your kind feedback. We’re so pleased to hear you had a smooth and positive experience, and that Lucy was able to support you throughout the process. We truly appreciate you taking the time to share your review.

Rated 5 out of 5 stars

Reliable and professional agency

Great recruitment process, with professional staff.

3 March 2026
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Reply from Nanny & Butler

Thank you very much for your kind words. Please do not hesitate to contact us should you require further assistance.

Rated 5 out of 5 stars

Quick tesponse

Quick tesponse. Follow up. Kind disposition and efficient

4 March 2026
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Reply from Nanny & Butler

Thank you for your feedback. We remain at your disposal.

Rated 5 out of 5 stars

Very attentive and accommodating and…

Very attentive and accommodating and super friendly
I recommend to any nanny or ncs looking for work

1 March 2026
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Reply from Nanny & Butler

Thank you very much for your kind words. At Nanny & Butler we are committed to supporting our candidates every step of the way.

Rated 5 out of 5 stars

Professional

Zoe
Was professional, kind and helpful
Hopefully; soon I will get the right housekeeping job within a healthy environment and who appreciates hard work, attention to detail and pays well accordingly
Thank you for your time, help and attention
Dulia Vieira

1 March 2026
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Reply from Nanny & Butler

Thank you for your lovely words. We’re delighted to hear that Zoe made you feel supported throughout the process. Professionalism and kindness are values we truly prioritise. Thank you again for your trust in us.

Rated 5 out of 5 stars

Excellent

Ottima esperienza con Nanny and Butler

13 February 2026
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Reply from Nanny & Butler

La ringraziamo per il suo feedback. Rimaniamo a disposizione.

Rated 5 out of 5 stars

Nanny & Butler Agency Staff meets Nanny

Giulio was very patient with our interview as we were having technical problems and that showed the professionalism of your staff and brought more confidence that it is working hands in hands with the nannies and families. I am hoping to receive a feedback soon.

18 February 2026
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Reply from Nanny & Butler

Thank you for your lovely words. At Nanny & Butler Agency, we are committed to supporting both families and candidates every step of the way.

Rated 5 out of 5 stars

It’s just the beginning but until now…

It’s just the beginning but until now everything has gone so smoothly.
Isabella and Zoe they both are very helpful.
Thank you

20 February 2026
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Reply from Nanny & Butler

Thank you for your feedback, we really appreciate it. We'll be sure to pass your kind words on to Isabella and Zoe.

Rated 4 out of 5 stars

Recruitment went fine.Improvement could help

Recruitment went fine—polite, friendly and helpful staff.
Firstly, I would suggest one improvement: Explain to employees coming from abroad the national work contract offered (Work Clause, Overtime, Sick Days and Annual Leaves) because the majority of workers are not familiar with them.
Secondly, another improvement I would like to suggest is in following up on employees recruited, such as: Duty of Care (Mental, Physical), administrations and health & safety on site.
Overall, a very good agency that I would recommend working with as an employee abroad, servicing private families

7 July 2025
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Reply from Nanny & Butler

Thank you for your feedback and for taking the time to share these helpful suggestions. We’re pleased the overall experience was positive, and we will certainly take your comments on board, as they help us strengthen the way we support both families and staff throughout the process and beyond. We truly appreciate your recommendation.

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