Nandos Reviews 

Very disappointing experience at my local Nando’s. I spent around £60 on a meal for myself and my girlfriend, only to find a medium-length, curly hair in my burger. The hair definitely wasn’t ours, and finding a hair in your food is completely unacceptable, especially considering the price.

The burger also arrived with house sauce despite us asking for it to be removed, although this was obviously a much smaller issue.

Customer service were no help and simply directed us back to the restaurant. When we contacted the restaurant, the manager immediately questioned our claim and asked what type of hair it was. He eventually agreed to refund the affected meal, but almost a week later we’ve received neither the refund nor any communication.

We’ve ordered from this Nando’s many times before without issue, but the combination of finding a hair in our food and the way the complaint has been handled has completely put me off returning. Very disappointing.

Probably the worst experience thus far. Ordered food for the kids and myself. 2 out of 3 starters arrived on time. Enquired about the third upon receiving mains and was then given it half way through our tucking in. Incorrect sauces given. Garlic bread arrived charred!!

Surely from collecting food trays one final check can be done...spent over £70 and it just was not anywhere near its usual standards.

Was auto-opted into storing credit card details without my consent through the "onelink" system and wasted much of my time in the restaurant struggling to delete details.

Long time fan but will never go back after this.

Nando’s in festival place Basingstoke,
Friendly attentive staff
Easy to order on app
Plenty of tables & good atmosphere
Food ready in no time

I didnt receive my order that l ordered online but it was marked as delivered. Tried to reach out to Customer Service but they couldn't solve my issue,was told the biker attempted to deliver but couldn't reach to me but l never received any call from biker. The reception people at the hotel l was told me a biker came and took pictures of his bag and left with food. A Customer Care representative by the name Aleksandre told me they were unable to offer compensation.

Danny was very welcoming - told us everything we needed to know, good hospitality and quick service. Food was great as usual.

Visited Nando’s at Broughton shopping centre. friendliest staff, professional and genuine. This is by far the nicest Nando’s we have been to- we’ve been to a few. Restaurant felt clean and service was quick considering how full the restaurant was. Lovely atmosphere and the sharing platter was very tasty indeed.

My recent visit to Nando's was incredibly disappointing. After waiting over 30 minutes for my food, I received the wrong order, and to make matters worse, it was undercooked. Upon complaining, it took another 20 minutes for the correct meal to arrive at my table. This entire experience has significantly impacted my perception of Nando's, and I unfortunately cannot recommend it based on this visit.

Ordered Nando’s for delivery 2-8-26.
The food arrived cold which was embarrassing due to having guests over for Sunday lunch.
The food wasn’t tepid, it was cold.
This food cost £143.
Essential happy at all.
This food was delivered by derliveroo from South Alford branch. Very disappointed- first time using this service.

Top food excellent service from beth

Me and my friend loved it it is one of my favourite places to go. It was my friends first time and he said he would come here everyday of the week I recommend the caramel cheesecake it is amazing. We went to Nando’s Wokingham it’s so nice inside, the staff are kind and helpful, everything about the place makes it nice to be there, it’s very welcoming and the food is delicious.

I went to Nandos in Walthamstow. The staff member that took my order was so abrupt and unprofessional that I almost canceled the order. I had to query his abusive tone as there seemed to be some kind of issue either with me or with work. He snapped that he was fine, but his bad attitude was still the same.

I'm writing this review as I'm still in the restaurant waiting for my order, I'm that upset.

From now on I'll be ordering elsewhere.

One star review might sound harsh based on missing items from a delivery order, but I’m not kidding when I say it’s rare for them to get it correct. We have three teenage boys so Nandos is high on their list, but I’m constantly surprised at how absolutely useless Nandos are at getting orders right. Yes, you can complain online, yes they eventually refund the cost of the missing items, but that’s not the point. From experience, they get it right about 30% of the time. Tonight, birthday celebration, they missed almost all of the sides. You can’t contact the actual restaurant (phone just rings out). Evening spoilt, Nandos are USELESS.

I was promised a refund on my order on 12th June I am still waiting for it. Despite multiple attempts to get in touch with customer service no one has responded.

Part two of Nandos 27.07.26
I wrote about a Nando’s incident yesterday.
And bad services. DO NOT USE THEIR APP as they will not resolve nondelivery.

I telephoned Nandos shop again as the email reply from customer services was generic. (It was one that’s sent out to everyone/ie: we delivered it & no refund email)

Who orders expensive food and then doesn’t answer the door? No one.

I explained again that the courier never attended the property, I was assured that he knocked and there was no answer.

I explained the courier is not on camera footage. ‘Err you have a ring camera!! But he rang your phone & you did not answer.’
(So, now he called instead of ringing the bell?)

Invisibility is not an issue at Nando’s, neither did he feel invisibility was enough reason to investigate further.

The manager said the order was delivered.

I repeated NO ONE RANG THE BELL & that I checked the door immediately when the app updated, there was nothing there. The garden gate had not been opened. And, No one suddenly ran by and stole it during the minute of my walking to the street door.

So from being 100% delivered. He changed the story and said,” oh the courier may also dispose of it? Meaning eat it?”

The manager then claimed the courier was stationary in my area for 15minutes ?? (That time was obviously time taken eating the food)

The courier caused our evening to be wasted. The manager of 28th July thought of every excuse apart from the truth.

I am 100% appalled by their adamant excuses, and every effort two managers took to evade responsibility. I will 1000% will never use their app, or their services again.

By the effort of denial this is not a one off incident at Nando’s - but an issue they deal with regularly. I must accept some couriers are dishonest. But, their dishonesty does not permit a refund.

I will update if I hear from a physical person and not a generic custom services reply.

AVOID AT ALL COST! Ordered a huge order from the Merry Hill branch, my meal was awful! I had the fino pitta which should come with halloumi, however it didnt. It was inedible with bit of the pitta missing and was not toasted at all. Phoned the store direct to which they passed us on to deliveroo (even though we payed through the app and it was the restaurant that prepared it) to then try and phone customer service. Their customer service is awful! They would only refund the missing halloumi. If you want a nice edible meal and not get ripped off then avoid this place.

I have always used Nando's for the quality of the food and excellent customer service but it seems that both have now disappeared and the reviews seem to confirm that. Placed a delivery order for slightly under £100.00 as we had guests round. A burger was missing from one of the meals. Okay accidents happen. I contacted customer service - they refunded the cost of the burger but could not arrange for delivery of the burger and advised i would need to order this again . I ordered again and contacted customer support for the refund of the delivery charges. The refund was refused despite the fact that if they had delivered the burger in the first place i would not have a second order charge. The food was also not up to the normal standard and the garlic pitta starter looked like it had been kicked round the kitchen before been put in the box.

Had a real experience hamish manger at resorts world greate customer service

I ordered a cesar salad which cost 9.5 pounds i got lettuce and crouton in my bowl not others ingredients if u want chicken add 4.5 pounds its a joke basically secar salad for nandos it's lettuce and crouton