Nandos Reviews 

2,926
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 340 reviews, most reviewers were somewhat happy with their experience overall. Customers often appreciate the incredibly friendly and attentive staff who make restaurant visits genuinely welcoming and pleasant. Many people also find the food quite fresh and tasty when dining at the various locations. Visitors frequently note that the overall service provided is remarkably quick and efficient. Some reviewers were not happy with incorrect orders and missing items received on delivery. Other people also mentioned that portion sizes can sometimes feel quite small compared to general customer expectations. A few consumers additionally experienced frustrating issues with cold meals and inconsistent food quality standards.

What people talk about most

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. Many customers... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide split in satisfaction... See more

Product

Consumers find product experiences to be mixed, as opinions on food quality and portion sizes vary greatly.... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with their meals. Many... See more

Order

Users describe ambiguous interactions with order processes, noting both convenient digital ordering and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered from Poole Oakdale 10 wings,chips, salad and 1/4 chicken and all good EXCEPT that i received breast which i don't like instead of leg. For years have complained a few times about that a... See more

Rated 3 out of 5 stars

Ordering was simple and easy. The food arrived promptly. Now I love a Nando's, but, the portion sizes for their sides are terrible! Over £5 for their mac n cheese and you get enough to feed a small ch... See more

Rated 3 out of 5 stars

I visited Nando’s Tooting last night for a family dinner… While we were waiting to be seated,,, I witnessed something quite disheartening that completely ruined the atmosphere… A middle age... See more

Rated 4 out of 5 stars

Visited leamington spa … took over 25 mins waiting at the till (think staff member was new).. then they got my order wrong - twice!!… HOWEVER staff very apologetic. Willow and Adam were great and they... See more


Company details


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2.8

Average

TrustScore 3 out of 5

3K reviews

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2.8

All reviews

(2,926)

327 reviews in the last 12 months

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Rated 1 out of 5 stars

Nando’s st Enoch square Glasgow 16th…

Nando’s st Enoch square Glasgow 16th February

Went for lunch for my daughter birthday I’m not a fan of Nando’s but in we went
I don’t agree with ordering from an “ app” and paying BEFORE the food is brought out
however
I ordered Mac and cheese and chips
daughter ordered wraps
Grandson ordered chips and peas
Well I’ve never seen a plate of peas with what looked like a mass of green insects on top they were disgusting I believe they were
SUPPOSED to be minted peas ! Needless to say they were not eaten!
My Mac and cheese was cold the cheese was congealed chips were lukewarm
Finally managed to get a member of staff to come over and asked if could be heated up
Then my daughter takes a bite of her wrap and guess what ?
It’s freezing! Again asked a member of staff to heat it up
The returned dishes were brought back to us supposedly remade ? ??
The Mac and cheese was lukewarm tasteless and bland after two bites I left it
My daughters wrap was also lukewarm and she left most of hers they don’t have the excuse that it was busy because it wasn’t it was quite empty and now I know why! Surely you can get a member of staff to operate a microwave oven properly Because there is NO way that “ food” was cooked from scratch !
I paid £39.25 for cold vile tasteless rubbish
Please avoid this place unless you enjoy wasting your money

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely dining experience thank you all!

Love that you can just rock up to Nandos and on most occasions get a table without having to book ahead.
Greated warmly and seated at Beckton by Tania. Served quickly and correctly by Alexander who was also friendly. The food was hot and tasty and we were not rushed away. A lovely dining experience thank you all!

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Waiting for refund £92 since 12/2/26

We ordered one meal 12/2/26 and due to a payment issue with Apple Pay we have x 3 payments pending in our bank account. I have been waiting for it to be sorted and it is still the same in our account. It is now 19/2/26. The manager assured us it would be about 3 days only.
There were many customers who experienced the same problem that evening.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

Expensive meal for sub par food

1st time back in Nandos (Fareham, Hants) for a very long time - the restuarant looks fab post refurb, staff were very friendly and welcoming but the food really let them down.

Wing roulette - skin had the searing but was soggy and chewy. My chicken burger which was meant to be lemon and herb was swimming in relish and had the worlds smallest portion of chicken. Finally, my macho peas were half cold when delivered.

I was so disappointed I didn't say anything to the servers as I didn't want to wait for a re-order / re-heat. Sorry Nandos - like a lot of others post COVID your standards have seriously slipped and I won't be back. Expensive meal for sub par food

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Badly treated

Went to Nandos Sittingbourne with family and friends, treated like outcasts and told there was no chicken and we could order pitta breads instead. Why they did not anticipate a busy period and ordered more I don’t know.At the till others were being offered chicken, how?challenged them and chicken thighs magically appeared. Staff member who served us looked disinterested and not very professional dealing with us. Given a table near very smelly toilets. Being a regular here, I know you can do better than this.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Woodgreen Nandos

Ordered food from Nandos in woodgreen 2-2-2026, i wanted my chicken well done, when I got back I noticed the food wasn't well done, a short while later I had serious diarrhoea, I've noticed in the past that when I ask for well done food it doesn't always come back well done, I will be going into the store today to make a complaint.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Gary's Service - Harlow

Me and my friend were seeted by Gary and immediately recognised how friendly and hospitable he was. A very thoughtful man who brought our drinks for us straight away while we were chatting to him, super polite and complimented us by saying we were such sweet girls and lovely to talk to. Even gave us two free ice creams because of it. Genuinely have never had a better dining experience thanks to Gary. Food was also out super quick and tasted amazing as always!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

I've had nothing but bad experiences with them. When I've ordered a takeaway, the delivery gets delayed due to them using incompetent delivery drivers who can't find my address and when the food finally arrives, it's cold.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Visited Kilmarnock tonight looking for…

Visited Kilmarnock Nando’s tonight looking for a table for 3 we were told it would be an hours wait . When we asked why that was the case when 80% of the tables were empty the young girl said they were waiting for people to come back for tables. We asked about takeaway and were told the next slot was in an hour. I felt sorry for the young girl having to tell people the same story especially as restaurant was nearly empty while the manager didn’t support her in anyway. Won’t be back in a hurry rather go to silverburn.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order at the Sydenham…

I placed an order at the Sydenham branch of Nandos, a part of the order was missing, so I telephoned to let them know.
Fully expecting the rest of the order to be sent to us.
There response was to refuse to send the remaining items and tell me I would get a refund for the missing items. I just received a text to say that the refund would be in my account in 10 days.
The last two times there were no napkins or sauces in the bag, when I mentioned this, there response was you didn't ask for any!
That's the last time I ever use Nandos, iv already deleted the app.

29 January 2026
Unprompted review

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