Shelsha J. was absolutely fantastic. My WordPress site was down with an HTTP 500 error after my hosting account hit its disk quota and my `wp-config.php` file was corrupted to 0 bytes. I was extrem... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was with these people for 3 years. My needs changed, so I left them. But there were very good. I thought their chat support was very responsive and their reps were very professional. I also had reas... See more
Company replied
I needed Tech Support assistance a few times and had great experiences with them every time. One of my issues was time consuming and the support tech was very patient and waited until I corrected eve... See more
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I've only been with Namecheap a couple of days but customer support is second to none in my experience. They investigated and solved a couple of understandable glitches with a domain transfer and SSL... See more
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Company details
About Namecheap
Written by the company
Namecheap — Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 23 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Namecheap
Hello,
Thank you for taking the time to reply and share your feedback!
We are glad to hear you are satisfied with our Support team! It is our priority.
Feel free to contact us anytime.
We're here for you!
-
Best Regards,
Namecheap Team.
AVIOD THIS COMPANY
Very unreasonable company charge you even when not needing there services
29 May 2026
Reply from Namecheap
Hello,
Thank you for your feedback.
We have located your case. Please be assured that our team is currently investigating the issue and will get back to you with an update as soon as possible.
We appreciate your patience and understanding.
-
Best regards,
Namecheap Team
Absolute worst
Absolute worst, bought a few SSL certificates, couldnt get any of them to be active regardless of all the dns and cpanel steps. Spent weeks and finally cancelled my orders and refunded 1 out of 4 certificates I bought. Never again. Scam.
Update: Namecheap team reached out to me explained to me why I only got refund for 1 ssl certificate when I paid for 4 and non of them could be verified and activate. I’m not going to waste time debating how terrible their customer policy is. Bunch of clowns.
2 June 2026
Unprompted review
Reply from Namecheap
Hi,
Thank you for the feedback!
We are sorry for any inconveniences you might have experienced with our services.
We have located the case and our team will follow up with you soon.
Also, additionally, please respond to the private request for more details we've sent you.
UPD: Per our check, our team has clarified the case via email. If you have any unanswered questions, please share them in your email with us, providing the requested details.
We hope for your cooperation.
-
Best regards,
Namecheap team.
Forcing action to "top-off" account
Forcing action to "top-off" account.
This is the latest problem with Namecheap. I have a card on file and they have a pending charge when I checked online. BUT there's a "problem processing" so I should manually top-off the account and make sure there's enough to cover my annual charges.
3 June 2026
Unprompted review
Reply from Namecheap
Hello!
Thank you for sharing your feedback.
As we understand it, you are referring to the auto-renewal option.
In this case, we recommend verifying that auto-renewal is enabled both for the attached payment card and for the service itself:
https://www.namecheap.com/support/knowledgebase/article.aspx/10564/2207/can-i-set-up-automatic-billing-for-my-namecheap-services/
If auto-renewal is enabled for both, but the payment is still not being processed, we recommend contacting your bank or card issuer for further assistance, as there may be additional authorisation or verification requirements beyond our control.
Also, we would like to investigate this matter further. We have sent you a private request for some additional details and look forward to your response.
We hope for your cooperation.
-
Best Regards,
Namecheap Team.
I needed help accessing my WP…
I needed help accessing my WP dashboard, and once I found the live chat link in the NameCheap Help Center, I was connected with a quick, knowledgeable person who helped me get what I needed.
2 June 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for sharing your experience.
We're glad to hear that our Team was able to help you regain access to your WordPress dashboard and provide the assistance you needed.
Our Support Team always strives to provide the utmost experience for our customers, and it's great to know that this was reflected in your interaction with us.
Should you need any assistance in the future, please don't hesitate to contact us again!
Best regards,
Namecheap Team
I am not an expert with PC or internet
I am not an expert with PC or internet, but when I have problems I always get a helping hand with the guy in chat section. I dont know how I could solve this without these people ...
Thank you
Juan (NICARAGUA)
5 February 2026
Unprompted review
Reply from Namecheap
Hello Juan,
Thank you for taking the time to share your experience!
We’re always happy to help our customers, and it’s great to know you’re satisfied with the assistance you received from our Team.
You’re very welcome to contact us again at any time if you need further support.
Best regards,
Namecheap Team
The NameCheap team is very responsive
The NameCheap team is very responsive, helpful, and knowledgeable. I went through a very long process of moving first domains to NameCheap , then email, then websites. In the process I got things thoroughly messed up. The NameCheap staff patiently worked through it with me.
2 June 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your kind words!
We’re glad to hear we had the opportunity to help make the migration process smoother for you.
We always strive to provide efficient assistance, and it’s great to know our Team was able to assist throughout.
We’ll be happy to support you with any future requests, so you can rely on us 24/7.
Thank you for choosing us as your service provider!
Best regards,
Namecheap Team
I do not recommend for beginners.
I am on my second time recovering my account. I do not know how good their security measures are because they can't explain to me why this happened twice. I save my username and login info on a keychain, so it is not user error. Namecheap literally responds with "We don't recognize the username or email". Then I have to wait for 30 to 45 minutes two get passed on from agent to agent. I wish I was an expert in web development so I could easily transfer my domain and services to a different company.
2 June 2026
Unprompted review
Reply from Namecheap
Hello Cristian,
We are really sorry to hear about your experience, and we completely understand your frustration.
We would like to investigate the matter directly, but we’ll need some additional information to move forward.
If you can respond to the Private Request we've just sent in Trustpilot, we will make sure to investigate the case with our Team.
We hope for your cooperation.
Best regards,
Namecheap Team
Excellent customer service and good…
Excellent customer service and good system stability!
2 June 2026
Reply from Namecheap
Hello,
Thank you for your kind words!
We’re happy to hear about your positive impression.
We always strive to provide the utmost customer experience, and we’re glad to know it met your expectations.
If our Live Support may be of any assistance to you in the meantime, we are always happy to help you at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
So far very good experience.
22 May 2026
Customer support, datacenter migration
Fast and informative response, with clear and concise information.
2 June 2026
Unprompted review
Yet another excellent customer service experience
When it comes to customer service, as a society, we have come to expect, well, none. Whether it's endless phone queues, frustrating AI chatbots, circular Knowledge Base self-help support portals, support emails that won't be answered for a week (if at all), or a phone number that a clueless, powerless representative will answer after making you wait for an hour - terrible-to-non-existent customer service has become the norm.
Which is why namecheap is so remarkable. Their customer service is fantastic. Their Chat Support bot will first triage your problem, and then it routes you to a human who has the expertise and authority to ACTUALLY HELP YOU. You get routed quickly with no run around, no stalling, just genuinely helpful human assistance, promptly.
I have used their customer service so many times for fussy technical stuff, and their rep sticks with me until we figure it out - and we always do figure it out. Every. Single. Time.
The reps are friendly and knowledgeable and responsive. I never feel stupid asking stupid questions. lol.
Plus their prices are so reasonable, especially considering the level of service they have available.
I had all my domains and hosting moved over to namecheap and this is where they are going to stay. I highly recommend this company to anybody.
2 June 2026
Unprompted review
Reply from Namecheap
Hi David,
Thank you for the kind review!
We are so happy to hear about your positive experience with our customer support! It's wonderful to know that our team has consistently provided you with helpful and knowledgeable support for your technical needs.
We truly appreciate your kind words and your recommendation.
Best regards,
Namecheap Team
Excellent support
Excellent support! The agent was very
professional, patient and knowledgeable.
They helped restore my hacked WordPress
website and provided detailed security
recommendations to prevent future issues.
Really appreciate the outstanding service!
2 June 2026
Unprompted review
Reply from Namecheap
Hi,
We're so glad to hear our team provided such professional and knowledgeable assistance in restoring your website. Thank you for sharing your positive experience!
Best regards,
Namecheap Team
This company is a paradise for scammers, a nightmare for the victims using these scammer websites
My companies address and registration number is part of the content of a scam website hosted by Namecheap! Namecheap appears to be the default hosting provider for scammers and fraudsters, given that their security team is not actively policing the creation of websites on their platform.
If Namecheap had taken the time to search the scammer company, they would have found no registration number and if they had searched the registration number provided, they would have found my company occupying the address quoted.
It would seem they don't care as they have inadequate systems in place to eliminate phishing, brand impersonation, company registration impersonation, address impersonation etc. ad-infinitum!
Obviously, money talks! It would seem that so long as the scammer pays for their server, Namecheap will be happy to host these scam websites with complete impunity.
I would recommend everyone avoid them like the plague.
2 June 2026
Unprompted review
Reply from Namecheap
Hello Marcus,
We take all reports of fraud from external sites that use our hosting very seriously. We have a dedicated fraud prevention team who investigate every email engagement raised.
If you have any information about fraudulent sites, send an email to legalandabuse@namecheap.com.
We appreciate any reports that help our teams to eliminate fraudulent sites using our hosting. Please note that our Legal and Abuse department has zero tolerance towards any illegal activity that is related to the services provided by Namecheap.
Best regards,
Namecheap Team
Customer Services is really great, fast reply and fix the problems instantly...
2 June 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you so much for your kind words! We’re glad to hear our team could help you professionally. We’re always here if you need anything else!
Best regards,
Namecheap Team
User friendly platform
User friendly platform with competitive prices and solid performance.
23 May 2026
Unprompted review
Reply from Namecheap
Hello Jesse,
Thank you for your kind feedback! We’re glad to hear you’re enjoying our services.
We truly appreciate your support and are always here if you need any assistance.
Best regards,
Namecheap Team
"Locked account over legitimate $91…
"Locked account over legitimate $91 purchase — avoid"
Purchased two domain registrations using a prepaid Mastercard. Account immediately locked by their "risk management" team. Provided full order details — order number, transaction ID, card last 4, purchase date. They then demanded a payment descriptor from a prepaid card (impossible — prepaid cards don't generate descriptors) and then demanded government-issued photo ID for a $91 domain purchase.
Multiple emails over 48+ hours. Ticket NC-KRF-1562. Still unresolved.
Their fraud system is broken, their support is useless, and their verification process is designed to be impossible to complete. Avoid Namecheap entirely — use Cloudflare Registrar or Namesilo instead.
30 May 2026
Unprompted review
Reply from Namecheap
Hello,
We are truly sorry to hear about your unpleasant experience with Namecheap. We understand how frustrating this must be for you.
We have located your ticket and have already forwarded the details to the appropriate team. They will be in touch with you shortly to resolve this issue.
Thank you for your patience and understanding during this time.
Best regards,
Namecheap Team
Yes great experience we recommended .
22 May 2026
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