NAE Vegan Shoes Reviews 

553
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more

Company replied

Rated 1 out of 5 stars

I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more

Rated 5 out of 5 stars

Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more

Company replied

Rated 4 out of 5 stars

I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more

Company replied

Company details

  1. Shoe Store
  2. Boutique
  3. Fashion Accessories Store
  4. Handbags Shop

Written by the company

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Contact info

3.8

Great

TrustScore 4 out of 5

553 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(553)

27 reviews in the last 12 months

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Rated 4 out of 5 stars

Timely delivery

Timely delivery, lovely fit and look. Not fully waterproof though

29 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Laura 😄
It's really good to know everything went right with your order and you find your new boots lovely 😄
Unfortunately our shoes are not waterproof, just water resistant, which means that in heavy rain, water may go trough 😣
But we're working to improve that😉
Have a great day and stay out of the rain 😉
Neuza Oliveira

Rated 5 out of 5 stars

Great Vegan Shoes

Good service. Happy with shoes, fitted well, great quality. It's not easy to find good quality, fashionable, (truly) ethical vegan shoes. This is my first purchase from Nae Vegan and I would definitely purchase from this store again.

23 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Catherine 😀
I'm so glad you're happy with your first purchase, hope to hear from you again 😉
Have a nice day 😀
Neuza

Rated 5 out of 5 stars

Beautiful shoes

Beautiful shoes, great quality as always

31 October 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Maria 😀
I'm so glad you love our shoes and their quality 😉
Have a great day 😀
Neuza

Rated 5 out of 5 stars

Very good company

Very good company. Good for the animals and nature. Friendly, good service. Fine boots. I bought my second pair of boots.

29 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Daniëlle 😀
Thank you for your kind words, I'm glad you're happy with your Nae experience 😉
Have a lovely day 😀
Neuza

Rated 5 out of 5 stars

Excellent fit and quality

Excellent fit and quality! Very on trend as well-vegan shoes are the best choice always.

29 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello 😀
Thank you for your feedback, it's great to know you're happy with us 😉
Have a great day 😀
Neuza

Rated 5 out of 5 stars

Perfect in every occasion

I've already bought Nae three times and I'm so satisfied that I bought twice the booth. One pair for walking the dogs and one for working. Never in my life had boots that held water so perfectly without getting ruined even in extreme conditions (like in the woods with rainshower in the mud) and that were also so comfortable to keep in the office. You don't get wet, you stay warm and you don't sweat. I have also recommended the brand to my partner. Besides that, knowing that no animals were used to produce these shoes gives me immense joy. Thanks Nae
Francesca from Venice Italy

9 November 2022
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Reply from NAE Vegan Shoes

Hello Francesca 😀
Thank you so much for your feedback, it's great to know that you're happy to wear our boots and that they can withstand the weather when you're walking our furry friends 😉
We're so happy to have you in the Nae family 🥰
Have a great day with lovely walks 😀
Neuza

Rated 5 out of 5 stars

Got a pair of Lou botte marron tige…

Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every new pair of shoes (flip flops included). The vegan leather is high quality and while being flexible, it feels durable!

30 November 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ksenia 😀
I'm so glad you're happy with your new boots and that you feel comfortable with them 😉
Have a great day 😀
Neuza

Rated 5 out of 5 stars

Chelsea Boots Chunky Heel

Chelsea Boots with Chunky Heel - Fab and so comfortable to wear. And they look terrific too!

30 November 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Louise 😀
I'm so glad you're happy with your boots, hope to hear from you soon 😉
Have a great day 😀
Neuza

Rated 5 out of 5 stars

Very professional customer service

Very professional customer service
Retune process was very clear and transparent
More companies should be like this

15 December 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Johanna 😀
Thank you so much for your feedback, I'm glad it all worked out 😉
Have a great day 😀
Neuza

Rated 5 out of 5 stars

So happy with my shoes!

This was the first time I’ve purchased shoes from Nae and I’m so glad I did! Customer service was great (very helpful as I had to exchange for size down). The shoes fit so well and are excellent quality and ethical! Thanks Neuza (customer service) and Nae!

26 November 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello 😀
Thank you so much for your kind words and I'm so glad to see you happy with us😉
Hope to hear from you soon 😀
Neuza

Rated 1 out of 5 stars

Extremely poor quality soles

Their classic white sneakers didn’t even last 4 months before they were complete warn down and the soles became massive holes at the heels. The rest of the shoe is in perfect condition except the sole is possible the worst I’ve ever experienced (I bough cheap H&M trainers that lasted way longer).

1 September 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello John 😊
I'm really sorry you had a bad experience with our sneakers, we really wish it was a better one 😞
But thank you so much for your feedback, it is really important to help us improve our products 😉
Please feel free to send us an email so we can see what we can do to help you further on this situation and compensate you in some way 😉
Have a nice day 😄
Neuza

Rated 4 out of 5 stars

Great store, not perfect, will shop again

Great customer service, fairly speedy delivery, and I've been enjoying what I've purchased. Will very likely be purchasing again in the future.

Only knocks I would give NAE is their checkout system doesn't seem to work for me. Every order needed to be placed through customer service. I can only imagine how many potential customers they've lost who weren't as eager as me to complete their purchases.

The other knock is some of the shoes are a bit flimsy for the price. They all look wonderful, just some materials a bit on the thin side. We'll see if they hold up long-term.

15 November 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Aaron 😄
Thank you for your kind words, it's so good to see you're happy 😄
I'm really sorry you had problems with checkout, we haven't figured why there are some issues but we're working hard to solve them and were here to help you in any way we can 😉
Thank you for your feedback on our shoe materials, it'll help us improve on the future 😉
Have a great day 😄
Neuza Oliveira

Rated 5 out of 5 stars

Shoes shipped quickly and nice fit

Shoes shipped quickly, slough our local Australian team had delays with the final road delivery.
Shoes fit well and so far are comfortable.
This is my first time with pineapple waste ‘leather’ they seem quite soft so hopefully they will last ok!

15 November 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Chris 😀
Thank you for choosing the most sustainable option with our piñatex leather, hope it met your expectations 😉
Have a lovely day 😀
Neuza

Rated 5 out of 5 stars

great work boot

great work boot, very comfortable and the materials feel lovely! Shipping was fast too.

20 October 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Kayla 😀
It's great that you find our boots comfortable and are so fond of the materials we use 😉
Have a lovely day😀
Neuza

Rated 5 out of 5 stars

Returning costumer

I have 4 pairs of Nae shoes. They are all quite confortable, especially the rubber-soled ones, which I wear daily for walking in the city.
Good costumer support.

24 October 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello 😀
I'm so glad you're happy with your purchase and our service, it's great to have you on board 😉
Have a lovely day 😀
Neuza

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