NAE Vegan Shoes Reviews 

553
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more

Company replied

Rated 1 out of 5 stars

I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more

Rated 5 out of 5 stars

Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more

Company replied

Rated 4 out of 5 stars

I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more

Company replied

Company details

  1. Shoe Store
  2. Boutique
  3. Fashion Accessories Store
  4. Handbags Shop

Written by the company

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Contact info

3.8

Great

TrustScore 4 out of 5

553 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(553)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

This was my first purchase and I love…

This was my first purchase and I love what I got. Also, they changed the size on one shoe I ordered as they saw they were running big and everything fits perfectly. Excited to order more and to support CRUELTY FREE!

10 April 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Renée😊
I'm so glad you're happy with your first purchase at NAE and with the help we gave you in finding the perfect size 😉
Hope to hear from you soon🥰
Have a lovely day 😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

Quality vegan shoes! 👍

I'd been in search of quality, comfortable vegan loafers for a while now, and almost gave up after ordering a very expensive pair from a well known Canadian brand and ending up with flimsy-looking that didn't fit (their sizing was incredibly inconsistent).

My order took a little longer than expected to come (12 days even though I live in the UK), but when they did I was so impressed. They fit perfectly true to size and look way more expensive than what I paid. I got them on sale to test things out, but would definitely pay full price and shop from NAE again!

26 February 2023
Unprompted review
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Reply from NAE Vegan Shoes

Hello Shermaine,
I'm so glad you found your perfect fit with Nae 🥰
Hope to hear from you soon, and if you have any doubt, please feel free to contact us 😉
Have a lovely day 😊🌻
Neuza Oliveira

Rated 5 out of 5 stars

Very satisfied, as usual

I bought a pair of sandals on sale, I can’t wait to wear them, summer is coming! I often buy Nae’s items and I’m always so satisfied. Go vegan! :)

9 March 2023
Unprompted review
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Reply from NAE Vegan Shoes

Hello Chiara😀
I'm so glad you are already planing your summer days, hope the warm weather comes soon for you to wear your lovely new sandals😉
Have a lovely day🥰
Neuza Oliveira

Rated 5 out of 5 stars

Great shoes

The shoes are really comfortable, light, and well made. I'm impressed! I took size 38, which is my normal size, and they fit perfectly.

2 March 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Nicola 😀
I'm so glad everything is perfect with your new shoes and that you're happy with them 😉
Have a wonderful day 😀
Neuza Oliveira

Rated 5 out of 5 stars

Very good sneakers

I ordered Redo Pet Grey Vegan Sneakers and I love them. They are very good quality and they correspond the given size (ordered 40 EU). They are slightly loose fitting (which is great for me) so they feel very comfortable. It would be good, if the fitting would read in the description of the shoes. For me that was the biggest hesitation that if they are too narrow for my feet. But luckily they weren't. I am happy that I finally found nice looking, vegan shoes made in Europe and the delivery was very fast. I really recommend these sneakers if you are looking for shoes that are comfortable, ethical and good looking. :)

1 March 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Terhi 😀
I'm so glad you're happy with your sneakers and that they fit you perfectly 😀
We've been working on our size tables so they have the most information possible, I believe next time you won't have any doubt on what size to order, and we're here to help you if you need 😉
Have a lovely day 😀
Neuza Oliveira

Rated 5 out of 5 stars

Excelent Vegan Sandals

Price is fare and the sandals are very well made. I've had one pair for over a year and they've worn well.

27 February 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Ross 😀
I'm so glad to know you've been enjoying your Nae sandals for over a year, hope they last for a very long time and we can have the pleasure of having you as a customer for a longer time 😉
Have a great day😀
Neuza Oliveira

Rated 5 out of 5 stars

I ordered the Sea Shepard boot...

I ordered the Sea Shepard boot after hesitating for a long time to order and support new vegan leather products from a company all the way in Portugal as i live in the USA and worried about the process and cost of returning a wrong size or dislike! i finally took the risk and am extremely happy thus far! Perfect fit immediately comfortable very pleased and now am in the process of determining if they have longevity....

23 February 2023
Unprompted review
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Reply from NAE Vegan Shoes

Hello Shelly 😀
I'm so glad you took the risk, I bet you look wonderful and super cozy with the Sea Shepherd boots 🥰
And plus, you helped the Sea Shepherd organization as well 😉
Have a great day 😀
Neuza Oliveira

Rated 1 out of 5 stars

I was not able to put the boot on

I was not able to put the boot on, there is no opening. I don't know how people could put it on.

31 January 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Dubravka 😊
I'm really sorry you weren't able to put the boots on, it is a risk when buying boots that have no zippers, but we're working to solve this in the future😉
Have a nice day 😊
Neuza

Rated 5 out of 5 stars

Vegan and made in Europe for a fair price!

It is not my first order at NAE and I am again very happy with the style and the quality of the shoes. Vegan and made in Europe for a fair price - you cannot wish for more.

9 January 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Olga😀
I'm so glad to see you happy with our shoes, it's great having you as a customer 🥰
Hope to hear from you soon😉
Neuza

Rated 5 out of 5 stars

Best brand in many aspects

Nae's team was very quick to answer any of my queries over Instagram, as they always sent a good vibe doing so. It really felt that was a good human on the other side.
I also visited one of their physical stores, and te human there (called Rita) was SO SO nice to me. Just wanted to give a shout out to her customer service.

My shoes arrived 3 working days after ordering and they are even more gorgeous but I also found out that they are EXTREMELY comfortable.

The only thing I would point out is that after ordering I wasn't able to track my package as the website NAE shared on the confirmation email, was a bit weird.

So my overall experience was 5*+, a conscious brand with an amazing team making the most beautiful, comfortable and eco-friendly shoes. I will definitely buy other items here.

6 January 2023
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Mónica😀
I'm so glad you're happy with your experience with Nae and with our wonderful team 🥰
It is a pleasure to have you as our customer and I hope you stay with us for a long time😉
Have a wonderful day😀
Neuza

Rated 4 out of 5 stars

Make sure to ask to see the size chart so you get the right size.....

I ordered a size 10 US and they sent a 42 which is an 11. I couldn't return them because the shipping was over a 100$. I have to resell them now. I did reorder and got the right size and they are beautiful and comfortable.

15 November 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello 😃
I'm sorry the size wasn't the right one 😔
We are in constant contact with the shipping companies and could have helped you with the return, please feel free to let us know next time 😉
Hope you have a great day 😃
Neuza

Rated 5 out of 5 stars

Good to have good vegan shoes

Good to have good vegan shoes, hold up well in Noth Europe winter. would recommend.

14 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Brian😀
I'm so glad the shoes are holding up on this harsh winter😉
Have a great day😀
Neuza

Rated 4 out of 5 stars

I ordered scandals for my son size…

I ordered scandals for my son size 47.This was to be a Christmas present. When opened a size 37 was sent instead.This was so disappointing .
Although the issue was resolved promptly and efficiently by sending a replacement pair and sending a prepaid returns label for the size 37 it ruined the whole experience They arrived too late for his holiday to the Maldives
It would have been nice as a matter of courtesy and a gesture of goodwill if they had reimbursed me with the cost of original postage of £9.99 as it was their mistake and for the inconvenience caused

25 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Veronica 😄
I'm sorry for the unfortunate mix up and that our son couldn't wear the sandals on his holiday 😖
But I'm sure he will be able to wear it on other holidays very soon 😉
Have a nice day and I'm really sorry for the inconvenience 😄
Neuza Oliveira

Rated 4 out of 5 stars

Size can vary a lot

Gorgeous shoes, exactly as in the photos!

Do keep in mind that the size can vary a lot between different shoes!

I had to return a pair of sneakers because they were too big even though I ordered my normal size 36.

When I ordered boots in the same size, expecting them to be a bit big like the sneakers, they were a very snug fit! I could not wear anything extra in the shoe and they felt almost too small.
After wearing them a few times the boots have become better and the fit is good, I am very happy with my purchase over all.

The customer service is very good and they can advise you with the right size ;)

When I order again a different type of sneaker the first thing I did was ask about the size. This time no return or exchange was needed :)

7 September 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Heidi 😄
It's so great you're happy with your shoes and with our customer service, we aim to to the very best for our customers 😉
Thank you for your lovely feedback, hope to hear from you soon 😉
Have a happy day 😄
Neuza Oliveira

Rated 5 out of 5 stars

Great Footwear and customer service

I got my boots a tad to small, but NAE swapped for the right size without any problems. Great footwear as well

6 November 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Jeppe😀
I'm so glad everything worked out all right 😉
Have a great day😀
Neuza

Rated 5 out of 5 stars

These boots are incredible

These boots are incredible. Very comfortable, flexible. The quality looks very good and is holding very well after a few days of use. Recommend 100%.

25 December 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Marc😀
I'm so glad everything is going perfectly with your new boots🥰
Have a happy day😀
Neuza

Rated 5 out of 5 stars

Appreciated Christmas gift

Ordered a pair of boots to give as a Christmas gift. Arrived in a timely manner, well packaged.

28 November 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Carol😀
I'm so glad you got the gift on time 🥰
Have a lovely day😀
Neuza

Rated 5 out of 5 stars

Good quality but not excessive…

Good quality but not excessive packaging.

I would describe their shoes that way too. They are very nice but don't have things on fancy shoes that tend to become ugly.

Highly recommended their backpack and shoeshine too!

31 October 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Remco😀
I'm so happy you're glad with the quality of our shoes and products 😉
Have a fantastic day😀
Neuza

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