I have attempted to register for my free account for over three days. I've been placed on hold for over three hours after calling multiple phone numbers and chats. TOTALLY a waste of time and effort b... See more
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Review summary
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Absolutely useless. They sent me an email stating there was a "critical change" to my credit report. I have Lifelock & other identity protections that didn't flag anything. I tried logging in to mytru... See more
Horrible customer service. First, they make sure you can't set up an account because "We were unable to verify your identity." So you have to call a number. I was on hold forever and when a rep finall... See more
Offered 24 mo of free credit monitoring due to data breach. Bad website, terrible customer service. After a few hours, 4 calls to customer service, still unable to register and set up account. Unab... See more
1.3
Bad
66 reviews
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Everytime I try to log in all I get is…
Everytime I try to log in all I get is a blank screen. When you call customer service you can't understand the person on the other end
7 May 2025
Unprompted review
Corporate "security" gets in the way of mediocre service.
I had a similar problem to those here. If you don't log into your account at least once every 30 days they suspend your account. In my case they offered 2 factor authentication but wouldn't accept the numeric code they emailed to me.
I called the number on the screen and a fast talking European woman answered first questioning the validity of my story then saying that they wouldn't unlock the account unless I provided them with my SSN.
28 March 2025
Unprompted review
Worst company ever
I called over 15 times and couldn't understand most of the reps. Problem still not resolved. Asked for a manager to call back and they won't do that. Worst company I have ever dealt with
23 February 2025
Unprompted review
I was always able to login to…
I was always able to login to mytrueidentity before and I received an email to login into my account and I was not able to login to it. I called and I couldn't understand on word the lady was saying and I wanted to speak to someone in the usa but no respond
26 December 2024
Unprompted review
Scammers!
Scammers!
When personal information was hacked, the company that was hacked offered mytrueidentity so that credit reports would be monitored. Mytrueidentity will not allow the person impacted by the hack to sign up for their credit monitoring service. Even though the company responsible paid for the service.
What a nasty scam to run. Get paid by a 3rd party, and deny service to the people that are supposed to be covered in the contract.
23 October 2024
Unprompted review
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