MyTrendyPhone.eu Reviews 

302
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Bought the same phone twice from this site on different dates. First one PayPal cancelled by them stating identified as risky sale and that I can pay different way. Ordered again paid debit card em... See more

Rated 1 out of 5 stars

Do not buy anything from this crowd! Like someone mentioned in previous review this company is like dealing with Web scam. Delivery took forever, item was faulty and I'm still waiting for my return t... See more

Rated 1 out of 5 stars

I have tried to buy my new TRENDY PHONE by mytrendyphone web shop and they cancelled my Order 2 times. First one they said that payment provider said my payment is unsecure and second time they refuse... See more

Company replied

Rated 1 out of 5 stars

I think this is a scammer website. I ordered phone screen protector and it's almost one month now and never arrived. They have auto-reply email that is confusing not clear to read. Say product not ava... See more

Company details

  1. Cell Phone Store

Information provided by various external sources

MyTrendyPhone sells quality accessories for mobile phones, iPods, cameras and video at the lowest prices in the market. We aim to have satisfied, pleased customers by giving them a price guarantee and satisfaction guarantee when they do business in our online shop.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

302 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(302)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good service

Answers to e-mail communication, orders are shipped in time, everything as expected.

4 March 2011
Unprompted review
Rated 4 out of 5 stars

Almost ok

i thought the detail i order was new, but it had scratches on certain spots which showed that it has been taken from a phone, not a brand new.

Though, its not a complaint, as i didnt make sure i order a new, not used detail

21 February 2011
Unprompted review
Rated 2 out of 5 stars

It is the worst for the settlement. Paypal and credit card payment

Paypal was settled.
However, the settlement method was one-sidedly changed for the reasons of having exceeded it to the allowance.
The credit card payment was also the same.

They were not clearly written.

Because of that, shopping for 190 U.S. dollars, it took an extra fee of 80 dollars

14 February 2011
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,
your PayPal purchase was declined because the amount of money was too large and the transaction had to be completed via bank account.
One item you purchased was sent to you, for the other one we will refund your money as soon as we receive all the information required.

We are sorry for he inconvenience.
Regards,
MyTrendyPhone.com

Rated 1 out of 5 stars

Unsatisfactory

I am still waiting for the Battery to arrive,even though you sent me an email that goods has been sent next day. I have contacted your customer service over the phone and still waiting.

8 February 2011
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,
the item you purchased was sent you on 31/01/2011.
Please check with your local post office.
In case the item never arrived, please contact our customer service.

We are sorry for the inconvenience.

Regards,
MyTrendyPhone.com

Rated 1 out of 5 stars

Total Mercy

How lousy can your company be?and its customer service. I have ordered a spare part for my cell phone on 30th of Dec. 2010 and not only you took my money and I haven't got anything , today is 5th of Febuary 2011 and nothing hasn;t been done yet.I suppose your company can't do anything to satisfy a customer.. I had the patience to wait another 10+10 days because on 20th of Jan 2011 you told me that you ''send '' me the product again.. hahaha wht a lie. I called my post office twice and they told me the same answer we haven't got anyhting maybe they fool you.. and when I was so kind to contact with you on Feb. 1st 2011 in order to get a refund as you have not actually sent me anything your partners told me to write an email of cancellation and you 'll send me the refund.. And 5 days have passed and you haven't answered to my email. Because I was told that in order to get my order cancelled you shall reply to my email. And I say again HOW UNRELIABLE, AND FREUD can MTF be?? You first took our money that we have earned after hours of work and not only you don't satisfy the customer you don't pay attention to his grievance.If you don't take action immediately, I suppose you may force me to do another kind of action, as I am sick and tired of waiting .thankshhhhhh

6 February 2011
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,
we are sorry for the inconvenience, but according to our system, the item you ordered was indeed sent twice, the first time on 28-12-10 at 15:54, the second time on 20-01-11, after you contacted our support service on 14-01-2011.

On 04/02/2011 at 21:17 you contacted our support, asking for the order cancellation, which we did, and your money has been returned to your account on 08/02/2011 at 11:34.

Regards,
MyTrendyPhone

Rated 1 out of 5 stars

minus fiveo

When I got a message "what do you think about our customer service" I thought somebody was having a laugh. You DON'T reply to any of my messages. And I am not going to write them here as you should have them in your mailbox. The customer service you are providing is crap, and being unable to even write sorry when needed is just bonkers.

/Edited/ well, thought it would just go straight to mytrendyphone company but maybe my case would be interesting to some:
It was my third order from MTP. Having done my second order I got a message that one or more products were "now out of stock". No sorry. No nothing.
The third just made me infuriated. The same situation. (May I just add that the product I wanted to purchase the previous time had still "in stock" on their site). Still no "sorry" but I was "allowed" to shop for something else. In response I wrote that I'm not interested in that option. How in Earth would I know if something else I picked was out of stock too? Mytrendyphone doesn't update their website often enough in order to avoid such situations. They have an utter mess.
I don't trust MTP as a customer. You don't treat them (me) seriously.
Would have given you minus five stars if only possible.
Not going to change this opinion unless you ANSWER.

21 January 2011
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,
we are sorry for the inconvenience.
I can see in our system that you ordered two product on 14-01-11.
One of the products was sent the same day, while the other one was out of stock.
We informed you the product would be available within a week, however, we soon learned
the product you requested is unavailable on the market and informed you on 17-01-11,
offering you a discount on a new order.
However, you wanted the order cancelled, and it was done. Your money will be returned to you.

Regards,
MyTrendyPhone.com

Rated 4 out of 5 stars

Satisfied Customer

Being unable to order online due to a fualt on the web site i contacted by phone. Customer services were slow to understand the problem. Having said that once the problem was resloved they called me to inform me and the rest of the order/delivery went smoothly and quickly. All in all a good experience.

20 January 2011
Unprompted review
Rated 5 out of 5 stars

All's well that ends well

The delivery was very fast. The item arrived after 3 days the order. Only spending 4 euros. I appreciate also that a registration is not required.

19 January 2011
Unprompted review
Rated 5 out of 5 stars

perfect

I received the articles, they were exactl like the ones I expected. The quality is good. The delivery is prompt.

11 January 2011
Unprompted review
Rated 4 out of 5 stars

Excellent service. Easy, quick and reliable.

We ordered several items from the webshop. The catalog was very clear and the payment procedure very easy. After a few days, I believe 4, our order arrived as promised. During this four days we could track our shipment with the tools provided by UPS. The package contained everything we ordered in a perfect state.
The products themselves were, as promised, top quality.

We are very glad we have found this service and will certainly recommend it to others.

6 January 2011
Unprompted review
Rated 5 out of 5 stars

Perfekt

Bestilte et incase cover (slider) i sort. De var det eneste site der havde det og bestilte det en fredag og om mandagen blev det leveret. Helt perfekt. Coveret kostede 250 kr i DK og fik det tilsendt inkl forsendelse for 144kr.
Det er ikke sidste gang jeg køber noget der. :) de varmeste anbefalinger.

In English:
Ordered an incase cover (slider) in black. They were the only site that had it and ordered it on a Friday and on Monday it was delivered. Absolutely perfect. The cover cost 250 kr in Denmark and had it shipped including shipping for 144kr.
It is not the last time I buy something there. :) the warmest recommendations.

20 December 2010
Unprompted review
Rated 5 out of 5 stars

ALL OK! FANTASTIC!

Excellent service, reliability, professionalism, 'speed in the required information, a really excellent service, and' a pleasure to buy, I suggest to you all.

10 December 2010
Unprompted review

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