mytheresa.com Reviews 

I found the piece I really wanted on Mytheresa which had sold out on the designers website. The piece arrived as scheduled and was so beautifully packaged, not only was it the piece I wanted it was a delight to open.

I am writing this review first and foremost as a warning to other buyers: please inspect everything you receive from Mytheresa very carefully.
I want to be clear that I know Mytheresa has a great reputation. I have had good experiences with them in the past, and even here on Trustpilot, most reviews are overwhelmingly positive. But that is precisely why this situation is so disappointing. When a luxury retailer has such a strong track record and isolated issues are rare, you naturally expect them to pay special attention to the few cases where things actually go wrong. When you are buying luxury goods, you expect a personalized, thoughtful approach to problem-solving.
I ordered a Saint Laurent bag (Order #INT550731254 ) as a gift for my birthday today, August 9th. When I opened the parcel, I was genuinely shocked. The leather strap was torn, and someone had actually tried to cover up the damage with tape/glue before packing it. Mytheresa always assures customers that every item goes through a thorough double quality check before shipping, but after seeing this, I honestly don't know how such a defect could pass inspection.
Instead of a meaningful, personalized resolution, I spent the days leading up to my birthday exchanging repetitive, templated emails with customer service. Receiving copy-pasted responses over and over again without any real progress—while sitting with a defective bag right before my holiday—was deeply frustrating.
They offered their standard options: return it, exchange it, or keep it. I appreciate that a replacement was offered, but treating a masked defect like a routine exchange misses the point. An exchange means packing up the item, sending it back internationally, and waiting all over again — doubling the delivery time and completely ruining the birthday surprise. To make matters worse, they offered a nominal €100 partial refund if I decided to keep the bag. Offering €100 on a luxury item worth over €2,000 feels completely disconnected from reality; it wouldn't even cover a proper leather restoration at a good master, let alone make up for the ruined occasion.
I’m left in a lose-lose situation: either I accept a broken bag with a symbolic refund, or I spend my own time and effort arranging an international return and wait weeks for a replacement. A company of Mytheresa’s standing could easily spend a little more time investigating these rare negative cases to truly make things right. Please, be careful and double-check your parcels when they arrive.

Wide range of items, very efficient delivery.

Great products, efficient delivery and easy returns process. Perfect

Everything was perfect !
Thank you so much

Perfect, everything is well - delivery time, clothes & service

The customer service, delivery and return processes are unbeatable. I feel very much appreciated

I find My Theresa exceptional. The UX on their app including checkout and returns is amazing. The way my purchases arrive, beautifully packaged (even with sustainable packaging), makes me feel amazing. I highly recommend My Theresa. A huge fan.

Ordered on 11/7. Parcel damaged by weather 24/7. They are reclaiming the parcel. Then came the chirpy exclamation point customer services emails. We’re on it, we apologise, thanks for your patience, have a great day! We are talking to the relevant departments… 8/8 no refund. Maddening and bewildering experience. DO NOT RECOMMEND. A great pity as they have wonderful products but the shipping and bull$&;t they email you is not worth it. Money back now please!

Fantastic websight
And I always buy my Tod shoes from you they arrive in Australia within a week excellent service
Beautifully packed
Do you feel special
Well done my Theresa team

Very very confused as to how a pair of trainers bought on there site has now come up as non authentic. Customer service won't help because my ex partner bought them. Absolutely mind blown that they are selling fake goods, be warned consumers of MyTheresa

This company delivers an exceptional inventory of items. The clothes that I have purchased have been of the highest quality and delivered promptly. In addition on occasion with items from companies such as Moncler there have been substantial cost savings. This is a company that I trust.

Best choices best service real sale

Best online Shop

Perfekt place to find something beautiful.

Thank you for all

Dear team,
you have helped me very much by arranging the pick-up service. In the Netherlands, it is almost impossible to get in touch with the carrier FedEx.
I am 68 years old and really appreciate a conversation with a person.
Next time I order, I need to be more careful and choose DHL, which is a very accessible carrier in the Netherlands with many places to drop off the package.
Thanks again.
Kind regards, Marianne

I’m very happy with my experience at Mytheresa. The customer service is excellent—any questions or issues are resolved quickly and professionally. The packaging is beautiful, delivery is reliable, and shopping always feels like a premium experience. I highly recommend Mytheresa!

Great variety, good discount offer. Products are nicely packed, and all are delivered in one go, which ease the delivery arrangement.