MyPoints.com Reviews 25,985

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of earning points and the overall positive experience with the platform. Many find the surveys engaging and the activities diverse, making it a good way to earn rewards like gift cards. People appreciate the simplicity of the process and consider it one of the better sites in its category. However, some people were dissatisfied with the customer service, describing it as unhelpful and unresponsive, with issues like automated replies and a lack of real human interaction. There were also concerns about response times, with some users reporting long delays or no replies to their inquiries. A number of customers also experienced problems with surveys, such as disqualifications after answering many questions, or issues with account suspensions and point redemptions without clear explanations.

What people talk about most

Customer service

Users describe negative interactions with customer service, often citing unhelpful responses, ghosting, and a... See more

User experience

Customers had ambiguous experiences with user experience. Some reviewers found the experience fabulous, good,... See more

Website

Consumers find website to be ambiguous. Some customers praise the website as "very nice and good,"... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report receiving no... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report that their accounts were suspended or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used it 3 times and 2 of them did not show up after completing but I use a screen recorder and emailed support and support after a few weeks they got the missing points, nothing extra but even tho it... See more

Company replied

Rated 4 out of 5 stars

I had a lot of experience in this company, this is the best way too earn money. Good for earning 👍 Good for earning 👍

Company replied

Rated 5 out of 5 stars

My experience was great because of the ease of getting my questions answered.

Company replied


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4.3

Excellent

TrustScore 4.5 out of 5

26K reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Doesn’t credit, buggy

First, when you try to cash out 1500 points, you find out that it’s not $15. 2400 points is. So you’re doing surveys for pennies.
Yesterday I reached the screen where it said that I had completed the survey. It asked if I’d answer a few more questions. I said yes. It froze. I never received my points. Support has not replied in 24 hours.
Just now, I did 2 surveys that shows you 3 videos. I got to the end of both, and both said I didn’t qualify. Both had the wrong time listed.
I understand now. I’ll never get the 600 points I need to cash out and delete this.
Use any other survey company, and 500 is $5.00, and you can cash out that low.

2 April 2025
Unprompted review
Rated 3 out of 5 stars

Mypoints leaves us with so many ways…

Mypoints leaves us with so many ways they could help us but just enough good things to keep us involved. Surveys is still a major problem. My wife and I still can't get mobile app activated. Therefore we have no access to the games that can be downloaded.

Contact us and let us help mypoints be an even better website and earning program for us

1 April 2025
Rated 1 out of 5 stars

I redeemed points for United Miles

I redeemed points for United Miles. I’d given up hope of ever getting the miles. Months afterwards I inquired on the status with no response. Then a few days ago the miles showed up. Many months later.

1 April 2025
Rated 5 out of 5 stars

Download this app!

I've been using MyPoints for several years, and have cashed out numerous giftcards, mostly for Paypal and a few for Amazon. There are many different fun ways to earn points, and it doesn't take long to rack up enough points to have the minimum amount to cashout for a giftcard. It usually takes about 2 days for the money to hit my Paypal account, but I've received it every single time. This app is the real thing, and if you need a way to keep a few extra bucks around, I highly recommend you download this app!

29 March 2025
Rated 2 out of 5 stars

I have to fight for my points

I have to fight for my points. I get pet food from Chewy and I rarely get my points without putting in a ticket.

Right now I have five unresolved tickets dating back to the beginning of March for purchases made last year.

5 March 2025
Unprompted review
Rated 3 out of 5 stars

I like this very much

I like this very much. I just don't like having to wait several days for the certificate to be emailed to me. Also, why do we only get 1 point for attempting a survey. When I joined it was 10 points, then it went to 5 points and now just one point. It's hardly worth it to even do a survey.

29 March 2025

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