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MyPilotStore Reviews 

317
•
TrustScore 4.5 out of 5

4.7

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and affordable prices, noting that items always arrive promptly and in brand new condition. Consumers also appreciate the extremely easy ordering process, smooth website navigation, and wonderful attention to detail provided across various purchases. Some reviewers were not happy with missing deliveries, lost products, and items arriving with unexpected manufacturing defects that hindered their use. A few consumers also experienced frustrating problems with package returns, addressing errors, or unhelpful customer support responses regarding specific order issues.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality, great attention to detail, and affordable... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Order

Users describe positive interactions with order, highlighting simple online processes and fast shipping.... See more

Quality

Customers express high satisfaction and appreciation regarding product quality, noting great attention to... See more

Price

Reviewers highlight positive aspects of price, noting that items are well priced, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight-forward, no surprises, reasonable shipping. I’m a repeat customer and will continue to count on them. Outstanding example of service was after ordering a sectional map, they came back to... See more

Rated 5 out of 5 stars

My 2 year old grandson absolutely loves Peek Inside How A Plane Works. He has become fascinated with planes recently, and asks his parents to read the book over and over again. I even had to get off... See more

Rated 5 out of 5 stars

My son loved wearing the aviator jacket that you carry, when he was three. He’s a professional airline captain today and purchased the same jacket for his friend’s son, who just turned three. The birt... See more

Rated 5 out of 5 stars

I couldn't find the unique j-hook for my slim travel pro suitcase anywhere, including the official website. I was so excited that it was on this site for an affordable price. The shipping was fairly q... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Pilot Supplies Store supply charts, GPS, headsets, transceivers, handheld radios, flight bags, headsets, kneeboards, pilot guides, maps, aviation books, FAA training materials, software, and more from names like David Clark, Garmin, Jeppesen, Gleim, Flightcom, LightSpeed, ASA, Cencal, Icom, and Maycom.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

317 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(317)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

This was the worst customer service experience I’ve ever had. I ordered a pen for my father’s birthday. Pen never came, and I ended purchasing a different pen for my father at a brick and mortar art store. I go back and forth with customer service for months asking for a refund. I get a different customer service rep each time I email - all of whom were of no help whatsoever. I was told to check with my neighbors to see if the package was delivered to a different address by mistake. No such luck, and also who does that?! Just refund me! Then after weeks of back and forth they finally tell me they opened up an investigation with USPS. All the while, no confirmation of the refund I had requested and rightfully deserved. I’ll never see that money again. Going to report this company to the BBB. Total SCAM!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered and received hardware

I ordered a USB joystick from "Mypilotstore." Price was very competitive. Product arrived in excellent condition and on time. Product functions as expected and I am happy with this purchase. I will not hesitate to do business with this company in the future.

Donald P

29 March 2025
Unprompted review
Rated 5 out of 5 stars

good parts, good price

The replacement parts I wanted were easy to find and order, they arrived in a timely manor. It was a tight fit to get them installed but worked very well.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable experience!!

Great overall shopping experience. My item was shipped and delivered in the timeframe it said it would be delivered. Packaging of my flight bag was professionally done and will always be shopping MyPilotStore for my aviation needs. Thank you!

4 March 2025
Unprompted review

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