I ordered several Christmas gifts the website stated would be received by 12/17. The tracking from China (not the UK) now says I will not received the items until 12/30; Making these custom gift usele... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered custom reels for a viewfinder for my daughter. The reels that were delivered were too thick to be used in the viewfinder, so they were completely useless. I tried to post a review on the act... See more
Company replied
I placed an order for a stuffed animal made from a drawing. I never received any kind of mock up of what it would look like and that's when I looked up reviews. It's on me for not doing this first but... See more
Company replied
I ordered a blanket as a gift for my neice. Clearly statedsit comes with markers. I chose not to add on the additional acrylic paint markers as the smell would irritate my niece's chest as she h... See more
Company replied
Company details
Written by the company
MyPhotoWallet brand was established in 2019. We have always focused on making unique personalized gifts for customers, providing very competitive prices, and are committed to bringing a better shopping experience to customers around the world.
Contact info
United Kingdom
- myphotowalletuk@gmail.com
- www.myphotowallet.co.uk
2.3
Poor
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service, low quality but high priced.
Recently brought a lighter from them. It is already pricey, but then they stick a massive delivery charge on top. And when my item arrived I was told I have to pay customs on top of that. This site is literally called MyPhotoWalletUK and has a .co.uk website but it is all just to fool you, the lighter it’s self is very poor quality. £70 down the drain. DO NOT WAIST YOUR MONEY! Oh and I was also greeted by a passive aggressive customer service helper, who messaged me saying “So sorry to hear you had to pay tax” when all I asked was “why am I being charged customs when I’ve already paid for the item, the postage and the Tax” very rude and not helpful people at all. If 0 was possible.... it still wouldn’t be low enough.
16 December 2020
Unprompted review
Absolutely delighted with the wallet I…
Absolutely delighted with the wallet I ordered! I only had a dark photo of a black dog, and really didn't expect it to turn out at all. So, I was amazed at the result - thank you so much.
Although not that important to me, delivery was fast too.
21 November 2020
Unprompted review
So unhappy ordered wallet as said was…
So unhappy ordered wallet as said was a. Co. UK website so didn't think anything of it. Came from China and is so poor makes my daughter look Chinese I am so embarrassed to give it as a presant please avoid
24 September 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.