Petsies Reviews 

294
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers praise the incredible attention to detail, noting that the custom plushies capture their pets' unique likeness perfectly and bring genuine comfort during difficult times. People love how lifelike and soft the finished keepsakes are, making them wonderful and deeply meaningful memorial gifts for families. However, some customers also noted that the items were extremely expensive and unfortunately did not always resemble their original pets. Some reviewers were not happy with the very high return shipping costs and felt they had limited options for resolving issues. A few consumers additionally mentioned that the overall quality did not match the steep price tag.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing a sharp division in customer satisfaction. While... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the incredible attention to detail,... See more

Price

Users describe negative interactions with price, noting that the items are way too expensive and not worth... See more

Value for money

Consumers find value for money to be quite disappointing, frequently describing purchases as a massive waste... See more

Order

Reviewers express mixed feelings about their order experiences. Some consumers highlight issues such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will... See more

Company replied

Rated 4 out of 5 stars

Daisy looks great, a little more shaggy than I thought she'd be but cute all the same

Company replied

Rated 5 out of 5 stars

The Petsies crew did a wonderful job creating a plushie of my recently passed dog. They clearly paid extreme attention to detail with the many pictures I sent them and the few tweaks requested after t... See more

Company replied

Rated 5 out of 5 stars

Losing a pet is hard. Losing a pet who was more like a family member is gut wrenching. After I lost my little yorkie Bella, I just wanted her back. I wanted a reminder of what she meant to our family.... See more

Company replied


Company details

  1. Toy Manufacturer

Written by the company

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Contact info

3.8

Great

TrustScore 4 out of 5

294 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(294)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

I was very disappointed when I received…

I was very disappointed when I received my plush.

My plush had a bald spot on the neck, which was not covered with hair.
The dark spot was missing from her paw. I had sent a photo of this and clearly marked it with a circle. Her eyes were popped out. While her eyes are deeper. The impression of her face is terrifying, the shape of her mouth is also completely different. In addition, I had to pay additional customs clearance costs: € 87.18.

This doesn't look like my cat as I had hoped, but one straight out of a horror movie.

2 March 2024
Unprompted review
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Reply from Petsies

Hello CAM,

We are very sorry to see this review. We are unable to locate your order using your screen-name. We had previously requested further information from you and we have not received it. Can you please reach out to our customer service team at support@MyPetsies.com? We would be happy to help you!

- The Petsies Team

Rated 5 out of 5 stars

I have not actually seen the items I…

I have not actually seen the items I bought and have them sent to my mom who just lost her dog but she says it’s like having her there with her. I got the blanket and the pillow the pillow has a better picture simply due to the material what a blanket is still awesome she says. My brother saw them, and he bought a mug for his daughter, who just lost her kitty

1 March 2024
Unprompted review
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Reply from Petsies

Thank you for sharing Claude! What a sweet gift to get your mom as she's grieving the loss of her dog. I'm happy to hear that your mom is comforted by her Pillow & Blanket!

Rated 5 out of 5 stars

Wow, it's great!

Wow! Their ability to take my photos and turn them into a (full size) stuffed animal is amazing! I loved being able to check in on the process and help them make it even better. (Mine was a Maine Coon, and they sort of forgot the ear tufts.) For me the results warm my heart. I'll have something treasured to pet long after I stop being able to have a real cat.

30 January 2024
Unprompted review
Rated 4 out of 5 stars

Petsies is great

Petsies is great. Our daughter regular kisses the pillow of our beloved cat that Petsies made for us a year after he passed.

2 February 2024
Unprompted review
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Reply from Petsies

Awh, I am so happy to hear that your daughter still loves on her Petsie pillow! I hope it continues to bring her comfort even a year after his passing.

Rated 5 out of 5 stars

Rerun

I lost my dog Nov 2nd 2022 and decided to try Petsies so I could get my girl back and it looks just like her.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

I cannot express how perfect this was

I cannot express how perfect this was. I sent them about 15 photos of our dog who we had just lost. It was identical. It was almost jarring because we'd walk into rooms and think he was sitting on the bed. When we sent photos to our family, they (not so) jokingly asked if we had actually sent them his fur to make the stuffed animal haha. They did an absolutely amazing job. We were worried in selecting the right company and after seeing the results, man, I cannot express how great they did. 100% recommend.

12 March 2024
Unprompted review
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Reply from Petsies

Thank you so much for sharing this DJ! I am so, so sorry about your dog passing away, and I hope that your whole family is healing each day with the help of your Petsie.

Rated 5 out of 5 stars

An Amazing Result!

Came across an ad for Petsies on Facebook. "Fundy" was my wife's favorite dog. He died almost 20 years ago. Supplied several photos of "Fundy" to Petsies, made the necessary selections on their easy to navigate order page and submitted my order. "Fundy" arrived last Saturday and I put it on our kitchen counter so my wife would see it first thing Sunday morning. Her reaction was priceless...she loved it! "Fundy" was so real looking that our Cockalier, "Liffey", thought so, as well, and barked at it, sniffed at it and growled. Two days later and "Liffey" still barks at it and gives "Fundy" the evil eye. Petsies did an amazing job...well worth the cost.

3 March 2024
Unprompted review
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Reply from Petsies

We appreciate your review so much! I love how big of an impact Fundy has made on your lives. We hope this plushie helps you treasure his memory even longer!

Rated 5 out of 5 stars

Petsies was so wonderful the whole way…

Petsies was so wonderful the whole way through with making my stuffed animal of my beloved dog. They asked detailed questions to make sure they got everything correct. They were a breeze to work with and kept me up to date on every aspect of the order. I have not experienced this level of customer service in 20+ years. Thank you for actually caring about me and making my stuffed animal so magical! I can feel the love and care from each person who helped make this happen.

1 March 2024
Unprompted review
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Reply from Petsies

This review made our team so happy; thank you Caroline! As big pet lovers ourselves, we truly do our best to get all of the details so we can make your custom plushie match your pet as closely as possible. I can definitely attest to the love that goes into each one. Thank you again!

Rated 5 out of 5 stars

The craftsmanship and detail is…

The craftsmanship and detail is amazing! They really matched my dogs’ pictures so well. Just send in several photos, select coloring and add some description and the result is fantastic. You even get cute little e-mail updates throughout the process. It was the perfect gift for my golfer!

24 February 2024
Unprompted review
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Reply from Petsies

I'm so glad you're happy with your Petsies experience! We love keeping you in the loop through each step so you know where we're at in the creation process. Thank you for sharing!

Rated 5 out of 5 stars

Highly recommended

My beloved cat Winnie of 17 years old passed away leaving me devastated, and God sent me my friends at Petsies to comfort my heart. They were an amazing lovingly team of artists working hard to bring her back to my arms. The plush Petsie of my Winnie was beautiful and so close to life with the same coat of fur like my Winnie’s. They were so supportive and communication with them was amazing all throughout my experience, dealing with Petsies team was so joyful and a pleasure and you won’t regret it. They will bring your pet back to your arms like real.
Thanks everyone at Petsies , your time and efforts are highly appreciated 🙏🏻

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Uncanny Likeness…

My wife and I were very pleased with the uncanny likeness to our much loved dog. Friends and family were taken by how much it looked like Nacho. He is very much missed, but stuffed Nacho gives us some comfort.

16 January 2024
Unprompted review
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Reply from Petsies

Thank you for sharing - I'm so glad you love the plushie Nacho!

Rated 5 out of 5 stars

This is the only service we will use now

The communication while creating the plush was excellent. I knew what the status of every step was.

And I highly recommend adding on the step where you have the option to see the final product and make changes before completion. Not that it was not correct, but we always thought her eyes were larger than normal, so we asked for that change, and they made it perfect.

She is the spitting image, including the coloring and patterns, as our real girl, whom we lost last year.

12 October 2023
Unprompted review
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Reply from Petsies

Thanks for sharing your experience with having a sneak peek! There are some details that only the pet owner can truly know, and it means a lot to us to get those details right for you. I am so sorry for your loss and hope the Petsie has been helping you heal.

Rated 5 out of 5 stars

Costly but worth it

I was a bit nervous when ordering as the price was very high and I wish you could do a design review without paying extra as it already is such a high cost. However, I will say that Petsies did an amazing job with my pet. It was a gift for my sister and brother in law to put in their nursery for their newborn. They are expecting their first kid and had their dog help choose the name before he passed away due to cancer. They both absolutely loved the plush and it meant a lot to them. I absolutely would go through petsies again, it was worth the cost.

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Our Beloved Boston Terrier’s

We had Boston Terrier’s for along time. We had to put Oreo down in October of 2023. His sibling Larry became ill and was on hospice for a short time, unfortunately his illness progressed quicker than we expected and again we had to put our beloved Larry down 3 weeks later. This left Charlie who bless his little heart made it to his 14 th Birthday, ha went thru many health issues and his legs could no longer support him. So on December 22, 2023, Charlie crossed Rainbow Bridge to join his brothers. I searched for a company that specializes in creating look a like stuffed animals that’s where I found Petsies. All I can say is they were great! They were professional and caring. They expressed their condolences for our losses. I had Larry made for me, and I had Oreo made for his Daddy. I get comfort thru my Petsie. Everyday I kiss him Good Morning and hug him, I talk to him everyday. It may sound weird to some people but you will always have your fur baby with you. Mind you it’s not an exact science but it’s pretty darn close. 😃

20 October 2023
Unprompted review
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Reply from Petsies

Caroline, I am so sorry for the loss of your 3 fur babies! We know that Petsies aren't everyone's cup of tea, but we truly believe that having a physical keepsake to hug and look at can help so much in your healing process! I am glad to hear that you love being able to hug and kiss yours when you miss your dog. Thank you for sharing what these Petsies mean to you and your family.

Rated 5 out of 5 stars

Our Stash passed away before…

Our Stash passed away before Thanksgiving..It's was my kiddos bestfriend..for Christmas. I ordered his replica...Amazing enough it got here 3 Days before Christmas...The perfect gift...Made us all cry...there Amazing with details...

30 November 2023
Unprompted review
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Reply from Petsies

I am so glad that you love the Petsie and that it made it in time for Christmas. I hope it makes your family happy to have a way to remember your sweet Stash.

Rated 5 out of 5 stars

Amazing experience

I didn’t receive my order until 2 months after it was placed, but the wait was worth it! My family and I have been so sad since we lost our Brownie. We had her for 16 amazing years and it’s been hard to move on. I cried when I opened the box, it was my baby. Pricing is expensive, but worth it. My kids are so happy that we have a real visual memory of our Brownie. Make sure to submit a detailed picture and you will be ecstatic when your order arrives.

8 February 2024
Unprompted review
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Reply from Petsies

I'm so glad the wait was worth it for you! Our custom Petsies can take 6-8 weeks to make on average since they're handmade and each one is 100% unique from the next. What a joy to spend 16 wonderful years with Brownie, and I'm honored we could give you a way to treasure every memory you made with her.

Rated 5 out of 5 stars

Wow!

Wow!

My Petsie experience has far exceeded my expectations. The stuffed dog they built for me was incredibly lifelike and very high quality. In fact, it was so well done that I’ve already ordered one of a different pet. These gifts are very loving memorials of two treasured members of my family.

24 December 2023
Unprompted review
Rated 5 out of 5 stars

A near perfect recreation.

My petsie came in shortly after my boy passed away. I can't describe how wonderful it was to have such an identical recreation of him that I could see and hold again. They did such a great job that my wife was in tears. I could tell the artist gave it their all because my dog was a reverse brendel pit bull and I figured they would have a hard time getting his patterns right but they exceeded my expectations. I'd give 6 stars if I could.

15 December 2023
Unprompted review
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Reply from Petsies

Hi Amura, Thank you so much for sharing what your Petsie means to you and your family. Our design team works so hard on each Petsie, so it means so much to hear that you're happy with how it turned out. I hope the Petsie helps you treasure your favorite memories that you shared with your pitty boy!

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