MyLondonHome Reviews 

858
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

MyLondonHome were awesome at finding different types of places to look at to compare and then ultimately finding the right place for the right budget. During the purchase they made the process take le... See more

Rated 5 out of 5 stars

Really great experience from start to finish, resulting in rapid and smooth sale. Their 3D tech made it really easy during lockdown to get initial viewings, their marketing strategy was highly effect... See more

Rated 5 out of 5 stars

My London Home continues to provide an excellent service. And Millicent Jobson is no exception. Once again, MLH has assigned us a brilliant property manager. She is everything you want a property mana... See more

Rated 1 out of 5 stars

Terrible agency. Gave us the wrong dates for the letting and only told us after wasting hours of our time filling in forms. Have ridiculously high admin charges and it all looks set up like a s... See more

Company details

  1. Real Estate Agents

Written by the company

Central London Estate & Letting Experts Founded in 2002, MyLondonHome is an independent estate and letting agency specialising in Central London property. Led by Steven Herd and Andrew Griffith, we help landlords, tenants, buyers and sellers navigate the Central London property market with clear, practical advice. Our team provides residential sales, lettings and property management services, combining local expertise with a personal approach. Whether you're buying, selling, letting or renting, we're committed to delivering honest guidance and excellent service every step of the way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

858 reviews

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4.3

All reviews

(858)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Literally garbage

I have literally received 20 letters from these guys asking if I want to sell my flat. I don't. Stop spamming me and wasting resources.

1 February 2022
Unprompted review
Rated 5 out of 5 stars

High Quality Estate Agents

Great agents who manage the sale process rather than wait for things to happen. Special thanks to Chris Ashman-Adams for his great communication, professionalism and willingness to pick up the phone to help resolve issues.

24 January 2022
Unprompted review
Rated 5 out of 5 stars

A big thanks to Chris Ashman-Adams and…

A big thanks to Chris Ashman-Adams and team from My London Home for helping us get Our London Home! Chris was always available, helpful, and supported us through the entire process from making an offer, negotiation, chasing up both solicitors, and meeting us at the new home to congratulate us on moving in day!

24 January 2022
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Very efficient and excellent communication. A very good experience throughout the whole sales process.

29 November 2021
Rated 5 out of 5 stars

James Duddridge

James Duddridge is an excellent salesman and went the extra mile in getting the transaction over the line.

Very professional and a delight to work with!

21 October 2021
Rated 5 out of 5 stars

Great service!

James Duddridge was great! Kind, helpful and communicative throughout a process which was otherwise extremely stressful and involved many less capable people. If I ever choose to move again and need a good estate agent, I will definitely get in touch with James.

7 October 2021
Rated 5 out of 5 stars

Good job Wendy

I wouldn't typically bother writing a review, but I must admit, Wendy Gould was particularly good on this transaction. I felt she was very proactive chasing the various stakeholders and was also clearly an intelligent individual (and so always understood the messages she was relaying, rather than just passing along nonsense as I think a lot of other estate agents sometimes do).

Thanks for your help Wendy
Euan

28 September 2021
Rated 5 out of 5 stars

Best people and service I met in property purchasing.

I recently completed my purchase of an apartment . I would say, this is definitely the best person and service I ever met in property agency. They are very professional, patient and ready to help anytime you need. They are always with you to sort out any problem effectively and supportively. The whole process of purchasing was very happy and smoothy. Highly recommend My London Home and the people I met to you and any of my friend who need high quality service and friendly help.

30 June 2021
Rated 5 out of 5 stars

I had a great experience from start to…

I had a great experience from start to finish selling my property with My London Home, they went above and beyond and pushed through some tight deadlines to make it all happen all the whilst being super helpful and pleasant along the way which can be a extremely stressful time. I would highly recommend and will definitely go back to them when needed in the future! Thank you so much!

30 June 2021
Rated 5 out of 5 stars

Outstanding service from Basima and James

Outstanding service from MyLondonHome. Basima Hakim was fantastic and found me the perfect property. James Duddridge went above and beyond to chase up all the solicitors and helped complete the purchase as quickly as possible since a strict deadline needed to be met. I highly recommend MLH and would undoubtedly use them again in the future.

22 June 2021
Rated 5 out of 5 stars

Really great service

Really great service, Rob and the team did an excellent job of marketing the property, keeping me informed and advising me all the way through. Wendy was great at liaising and pushing the solicitors after the sale was agreed. I didn't think there would be much of a difference between estate agents, but after moving to MyLondonHome realized there service was leagues above others. Would highly recommend.

1 June 2021
Rated 5 out of 5 stars

I had a good experience

I had a good experience, the team chased up mine and the sellers solicitors to make the process as easy as possible. I would be very happy to use them again.

1 June 2021
Rated 5 out of 5 stars

Money well spent

James and Wendy helped us through a complicated sale of our shared ownership flat, including delays caused by a fire in the building and a difficult solicitor. I have no doubt that the sale would not have gone through without their help. Money well spent.

30 March 2021
Rated 5 out of 5 stars

Mr Kevin Pinto

Mr Kevin Pinto
You made me start this journey to find a home.
I’m incredibly thankful to you
It would be great to keep taking your advise henceforth for my journey upwards to buy my second.
Your advise and demeanour has been simply fantastic.
Thanks

20 March 2021
Unprompted review
Rated 1 out of 5 stars

Beware, they remove your reviews from Trustpilot with false claims

Take weeks to reply to emails once you start working with them and usually don't reply before sending reminders. It has been 2 months I have left the flat and still no news from my deposit. When I arrived in London, they told me I couldn't have the flat because I hadn't paid the first rent whereas I had never been told I had to pay it before moving in. I think it is truly the least efficient company I have worked with in my life. Happy new year.

11 March 2021
Unprompted review
MyLondonHome logo

Reply from MyLondonHome

We are very sorry to hear about your experience. However, MyLondonHome hasn't provided lettings services for some years now. I believe you may be looking for Stirling Ackroyd, who purchased our lettings business more than three years ago. I would recommend you contact your property manager there and raise a complaint with them. If you don't have their details, email us on office@mylondonhome.com and we will be able to send you their contact information.

Kind Regards,

Customer Care Team
MyLondonHome

Rated 5 out of 5 stars

Best agents in town

I can't recommend MyLondonHome enough & in particular Ozi who kept potential buyers coming through the door. I initially had the property on YOPA but not one single viewing but all that changed when Ozi got involved & after 6 months I completed my property sale.
I seriously wouldn't bother with any other Agents if you want to sell.

4 March 2021

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