Hermes Germany  Reviews 

This is the worst company ever I waited in front of my house for hours to get a notification that I wasn’t home left a note to keep the package at my door step but they keep saying I wasn’t home my package was sent back to my seller I ordered a new package and same thing all over again

The worst delivery company , it’s been a week of waiting for my package after the actual delivery day 😫just imagine

The delivery guy did not want to bring the package to 3rd floor. As my kid went down to take it, he already left and send tha package back to sender?! What IQ should one have to do such a thing?!

We had a very poor experience with Hermes delivery. Despite providing the correct PIN code initially, we were contacted again to provide it, and then it was incorrectly recorded as part of the address, which created confusion and required us to contact customer support.

To avoid a wrong delivery, we agreed to collect the parcel in person. However, when we arrived, the trolley bags were visibly scratched, and one was damaged.

Overall, this experience showed a lack of proper handling and coordination. I would not recommend using Hermes for sending valuable or fragile items.

Appalling service. The parcel was never delivered. No notification by post. The online status is updated every few days. After waiting two weeks for delivery, without any notification whatsoever, judging by the cities listed in the status, they simply sent the parcel back to the sender. It’s an absolute shambles. All decent companies have had their entire logistics chain sorted out for ages. I wouldn’t recommend Hermes

People used to say to me how bad this company was but I never truly believed them until I recently had to have an item delivered by them to a Hermes packet shop. 2 'Empfänger in nicht angetroffen' despite me walking around the corner and seeing the shop totally open for business.

Single handedly the most incompetant delivery company I have ever known or used. Believe the hype, their reputation is well deserved !

Every time i think it can't be worse, here comes Hermes.

This time they "couldn't find the address". Every time a new lie.

they don't even come to the address, and they say that i am not in the hause

My package was lying for weeks at their sorting center with no movement, and then they just send it back. And this is not the first time... Tooo bad that some shops does not have any other option for the delivery, because with this company the chances that you get your goods is 50/50. What a horrible shame to have this quality of service in 2026.

I think there should just close this company, they don’t deliver there also lie that you are not home there don’t even check l don’t think they even come , l have tried working with them three times they returned my packages , the customer service is trash , l now choose to work with other delivery companies because Hermes is just bad very bad

Hermes managed to turn a simple Amazon order into a nightmare. The tracking showed my parcel in a completely different city (Zwenkau) even though my address is in Leipzig, and then they claimed it was “delivered” to a supposed neighbor with a name that doesn’t even exist at my address. In reality, I never received anything.

Because Hermes insists on marking the shipment as delivered, the seller and the pharmacy are now pressuring me to sign formal declarations and deal with paperwork just so they can try to claim compensation from Hermes. As a customer, I’m stuck in the middle of a dispute between Hermes and the sender over a package that was never properly delivered to me.

This is not how a professional delivery service should work. I’ve completely lost trust in Hermes Germany and will avoid any sellers that use them as a carrier in the future.

I ordered from iHerb. Parcel was not delivered to me, and courier put a reason "The recipient has refused to accept the parcel.". BUT I DID NOT! as a result, no refund from iHerb, because they count that reason as it was me. money lost!

The package that arrived is not the same that I sent, there is clearly someone else's name... But there was a new wrong label on top.
Customer service did not answer after 2 weeks.

Not that Hermes is bad, but it's ridiculously funny. First you get an email saying "your package will arrive between 9-11am" and then "your package will arrive between 12-2pm" and then they move the time to the evening. Do you really think anyone has time to wait all day for a package to arrive? And then it's delivered to you by a driver who either has no idea what planet he's on or is so rude that you're speechless. I feel sick when I see that my package is being delivered via Hermes.

I am absolutely disappointed by the "service" I received from Hermes today. After two failed delivery attempts for my package (Tracking: H1025727096645801072), I called their support line to find a solution.

Instead of receiving help, I was met with mockery. Not only did the agent refuse to speak English, but when I stated that I live in Berlin, he and others in the background began laughing and mocking me. When I asked, "Is this how you treat your customers?" they simply laughed more and hung up on me.

This level of unprofessionalism and clear bias against non-German speakers is unacceptable in a global city like Berlin. Hermes is failing both in their delivery logistics and their basic human decency. If you cannot provide a secure delivery or professional customer support, you should not be in business. I will be filing a formal complaint with the Verbraucherzentrale (Consumer Rights Center).

Avoid this carrier if you expect to be treated with any level of respect.

Never delivered the parcel and lied about an attempted delivery (I was at home at the time they claimed not to have reached me).

I am extremely disappointed with the service and lack of accountability at Hermes. On two separate occasions, the delivery driver was aggressive and unprofessional. The first time, because I had canceled a delivery, he actually started recording me on his personal phone while at my doorstep. The second time, during a pickup, his behavior was hostile and deeply distracted/disturbed my family. I reported these incidents to the local Hermes management, but they have done absolutely nothing. This is a massive safety and privacy concern that remains unaddressed

They never came to pick up package, no contact with them. Useless!!!

I sent a package from one city to another in germany, tracked, and hermes ofc has lost the package.
How is this even possible, not even 100km!!! i lost my money thanks to this useless service!!!