Hermes Reviews 

Say that delivery was attempted, waited in all day no one called. Spoke with Amazon customer services to put deliver in safe place as I wouldn't be in 2 days later. Parcel left outside neighbours garage. Why do companies use Hermes will never understand. It's not rocket science.

I waited for a package from Hermes for several weeks, but as a result, the package was sent to several other cities in Germany (WHY?) and redirected back to China, allegedly because the courier could not find my address, even though my address was listed exactly as it always is. Now I have to contact every seller on AliExpress to get my money back (the package was united across several shops). I have never encountered worse service in my correspondence. They said that there was a problem and that even though the parcel is in Germany, they cannot deliver it and are sending it back to China, not to mention the environmental impact.

I ordered a parcel from amazon 9 days ago and evri delivery company were contracted to deliver my parcel .ive not had my parcel yet but ive had lots of asked messages saying they tried to deliver but ran into a problem .well ive had 4 fake messages so far this week all saying the same lies .I have cctv so I can prove nobody came to my house when they claimed they did .shame on you evri for blatantly lying to your customers .what kind of company are you .I want my money back that you stole from me .your company is rubbish and it's run by incompetent staff .don't use this company they will steal and lie to you again and again .I wouldn't recommend this company to anyone .very very poor service

If I could give zero stars I would. Will NEVER buy from a company that sends goods with these people again. When they don’t deliver they lie saying delivery attempted when it isn’t.

Very good service

Package left outside with no notification at all. This does not count as delivered. Was fortunate enough to go out and spit the package round the side of the porch before it rained. Also tracking not up to date - still shows out for delivery. Hermes need to get their act together.

I have had this many of times with many delivery companies, No tracking available, my parcel is meant to be arriving the day of 23-10-2025. No update, sat wondering if it's be delivered. People have lifes and all we want is an update. Mermes please do better!

Never arrived lost in transit again. How does this happen so often? I avoid at all cost but unfortunately some people still use this company.

WHAT A JOKE OF A COMPANY!!! Waited for a delivery since 8th October 2025 and failed to deliver. No update since. Contacted through their useless website and it said someone will get back to you. After 10 days the parcel is lost. How can you trust a company like this? Contacted them again and no response. If you like to waste your time and money and have your parcel lost, certainly use this company. Oh and if you also like to have zero customer service, then this is definitely the ones you want to deal with and you will only get a bot to answer your questions only to go round in circles. That comes free into the bargain.

The worst delivery service I’ve ever dealt with.
We regularly receive deliveries from a wide range of companies, and none have come close to being as unprofessional as this one. This company shows no regard for basic standards, accountability, or customer service. Truly disappointing — they operate with no integrity and seem to have no future if they continue like this.

I'm absolutely livid my parcel is supposed to be delivered today and I only found out that my parcel is not being delivered until next working day if that even happens I'm absolutely furious I'm a split shifts worker who places orders on the basis that I on a day off so that I can take possession of my own parcels . Disgusting service I've sat home all day today to just find out now that parcel is not being delivered. Just found my parcel dumped outside the building the delivery person didn't even bother to press my intercom buzzer my parcel could have been stolen like the last few parcels I've been waiting on in the past what an absolute disgusting delivery company this is . You may have changed your name but you've certainly not changed one bit with regards to delivering parcels straight to the customer I was home there was no excuse for my parcel to be dumped outside the building. I will be contacting the seller regarding this issue.

They have had my parcel for almost a week and haven't attempted to deliver it once.
Employees are paid minimum wage and can't do anything to help, telephone and web chat support are useless.

I am traumatized ! Made multiple orders through Amazon and the ones that are being delivered by this company are no where to be found. They’re presumed lost. I’m now checking who’s doing the dispatching before I attempt to order. It’s ridiculous!

Said they tried to deliver my package today at 6:28pm

I have a ring doorbell and no alert so they haven’t even bothered to try and deliver.

Disgraceful, Diabolical, Disgusting service.

Had a parcel delivered today, for once, to the right house!!. We were sat less than four feet from the front door - so the agent went around the house and down the path to the BACK door, dumped the parcel and then gave an almost imperceptible knock and legged it away again. This is because many Companies, like Amazon, allow you to refuse delivery of parcels if they are late etc. and these Muppets don't want to have to send them back again - it's more work - so HERMES customers get the kick in the teeth.

The worst customer service and the worst fashion house I've ever dealt with in 50 years!
On September 15, 2025, I gave my wife some Oran sandals as a gift. She only tried one on, for 30 seconds, maybe a minute, on the parquet floor at home. Unfortunately, the size was wrong because they didn't fit properly, so she needed a larger size. We decided to return the product, but they denied the return because the sole of one of the shoes was dirty. I requested photos, and they took 36 hours to send them to me because they claimed to be having technical problems. When they arrived, one of the soles was darker than the other and had a small piece of paper stuck to it, maybe 3mm larger. THIS is the reason they refused to accept the return.
HORRIBLE! I have many more words to describe these thieves, but I'll refrain.

Delivery due 26/09/25 I was outside my house cleaning my car at said time of attempted delivery and was told Delivery tried but unable to complete because there was no access to driveway or front door , now told to wait another 3 days for delivery. Absolute joke, and to be lied to about it is totally unacceptable, this company really needs to reassess their delivery staff . Stay away from this company if possible. ( just my opinion ) . Does not deserve even 1 star.

Once again missing/lost parcel they are so good at that but not delivering them

Amazon delivery via Hermes. 24/09/2025 said delivery attempted on the Amazon site, no proof (photo or delivery attempt note). Checked the Everi site, they have had my parcel since the 16/09/2025, processing at their hub ever since, SO NO DELIVERY attempt. That's a lie. Always the same with these clowns, I feel like I am working for them. If I knew from the outset that Everi or Hermes were the carrier, I would always find another option. Lies to improve their numbers, shame on the management of this sham of a business.