Green Star Energy Reviews 

I would prefer if I could give 0 stars but there is no option for that! Now where do I start with this shoddy company! Firstly they bill us for a time whereby we were paying another company and when you do try to pay the outstanding just to get them off your case they then refuse to allow you to pay and tell you only to pay when you have a letter in your name so you await said letter,
For which they have sent via an account they’ve set up under your name without tour permission Via details on an email you send them! You then receive further threatening letters from a debt agency! I have spoken with an advice bureau who openly informed me that the time frame this company are trying to bill me for, was not when they were supplying and they supplied for a mere week which certainly does not warrant a £31 payment! They also informed me that green star have been bought by two different companies in the time I have had my open query with them. I am due to raise this with the ombudsman!

This company are above the law. They charge anything that they please, and are a nightmare to leave. In January of this year l was in credit £200 + l went on holiday for 4 weeks, the house which is only a 2 bedroom terraced house, with a gas hob was empty and left safe. When we came home we were suddenly £300+ in debit. Green Star had amalgamated with Shell energy, so they estimated that l had used 1600 units of gas in 5 weeks. I had to pay over £400 to leave them after a lot difficulty. They e-mailed me to say that the account was closed and I owed 0,but around 3 months after decided l still owed over £1000,they have now put a debt collection agency on to me. My new supplier won't take readings from me because they are working with the wrong final readings from Green Star. Needless to say I am stressed and very uptight.

Green star energy payment was due on the 25th August 2020, the credit management company contacted me on the 1st of September, 2020 for the amount. The amount in question was credited to the account of Green Energy on the due date. I am confused how Green Star energy operate with customers accounting.

Hi unfortunately I was with this company for over three years had nothing but problems had to keep phoning with readings I was always in credit by over one hundred pounds but they keep increasing my bill when asked for a explanation got no reply left them four months ago and just got a letter from a credit recovery firm asking for 127pounds even though they owe me over 200pounds there a bunch of robbers

So poor it’s hard to describe. Constantly ignore everything you say it do. Sent in photos of metered and still they send wildly inflated bills. After numerous calls and emails and their promise that nothing will happen until the problem is resolved I then get debt collection notices. Email to tell them it’s not acceptable and get will review your complaint but will take 6-8 weeks. NIGHTMARE trust me do not use these!!!

This company really cannot be trusted. I switched providers in february. They were fully informed about this and they are now saying that I will be moving out in september. Moreover they are trying to charge me an additional £1357!

“Don’t be fooled by this one star, I’ve had to apply it to open up this review, so completely ignore it This company deserves NOTHING!”

Hanging yourself after dealing with this dog vomit company would be a pleasure believe me!
That’s how they will leave you feeling if you do sign up with them. ‘DON’T DO IT!’
They’ve hounded me now for a bill that was paid over 18 months ago despite repeated bank statement evidence being posted and emailed to them. They had two debt collector companies chasing me - one threatening to black list me until seeing the evidence and proof of payment neither had any further interest in pursuing the case for Green Star Energy.

Did I receive an apology from them for all the stress frustration and upset they’d caused?

Maybe when Hell freezes over!

This is an absurd company. I have tried to contact with simple questions for 2 months. Customer service seems to be staffed by unqualified and disinterested people, that never re-contact as promised. I have now left and engaged with a professional company.

with my experience, It was a bat decision to go with 'Green Star'.

My late Father has recently passed away, the account was in his name, my mum rang them to let them know, not ONE person said ‘’ sorry for your loss ‘’ and they bombarded her with a £800 bill, she has been trying to pay this bill for the last 7 weeks, the automated payment line is down, she has no online banking and no social media, she has tried to log in online, there’s a shock - Email address invalid 🙄
Thank god she is moving to a different supplier.
Do not use this company!!!

After a mental breakdown 5 years ago, I have managed to sort out all debts I got myself in. However, I have had no luck in getting my debt cleared with green star! After numerous calls (which I continously told them I found incredibly difficult to do) I was constantly fobbed off and told because my debt was so high I has to wait for a call off another department. That was three years ago. Still no correspondence, even with all my calls asking what was going on and getting concerned my debt was increasing. Now my account has moved to Shell energy and my estimated bills (only estimates because I couldn't submit any as they said the debt needed sorting first) were well out. And not i am waiting for my revised bill which has so far decreased by over £400. Its is beyond a joke that they have allowed me to get into so much debt to begin with then to make it difficult for me to try and sort it out is even worse. Sham of a company!!!!!

I struggled to ever get in touch with them as a customer and resorted to just going to another supplier. And now 18 months later they are trying to bill me for a place I don't live in. My emails to them are just endless chains of messages with no resolution.

I was with Greenstar 3 years ago and they were fine whilst I was with them, however when I was moving house I gave them my final readings and tried to close the account. It took 6 months and a lot of stress to get them to close the account and give me my refund. I had to take legal action in the end. I got an email of apology and thought it was all over...3 years later I'm receiving harassing emails and phone calls again, saying I owe them money. Somehow they have reopened my account and are threating me again! Please do not go with this company, the stress they have and are causing me is unbelievable. I am left again having to take legal action, when it was them who owed me money.

Daylight robbers!!!
I changed to GreenStar via Y Switch, they ignored the reading that was given to them by my previous energy company and tried to charge me £800 for numbers that were prior to me even moving in to the property and I’d had a different energy company for a year since moving in.
Despite me providing a letter from last energy company proving what reading is paid up to green star continued to chase me for another 18 months. Couldn’t get an answer or resolution from them by phone or email. AVOID AVOID AVOID

Moved into a new home recently no electricity for a whole day!! We were told to go to shop to get a new key twice, only to be met with errors messages on the meter when attempting to add money to the meter.( prepayment meter) When I called them back for a 3rd time for help was met with the response of they have to talk to the engineers. Saying they will call back in 15 mins - which they did. To be told an engineer would be out within 3 hours ( this was 7pm from having spoke to them since 2pm the same day) An engineer called me to say unfortunately no one in our area ( middle of London) so will visit between 8 to 11am the next day. It got sorted the next day. I must say the customer services are not clued up by what's going on as everytime I would tell them the problem they don't understand it and have to go ask "an engineer" as they say. In that case wouldn't it be easier if they passed the call onto "an engineer" Also amount of money taken is very expensive and I've lived here practically 1 day and the amount taken was high. I am now changing to a new cheaper company. I would not recommend Green Star Engery 😐

The worse company that I have dealt with in my entire life. Two years after I switched from them to another supplier and subsequently moving from the property in question in October last year. Since july they started demanding payments for 1. Period that I have not lived at the property, 2. I have switched (run away) from them long time ago so I am absolutely flabbergasted how and why are they contacting me for this. Do not be fulled with the cheap deals, its not worth it. I would not go with them if they paid me.
I also believe that they tried to get take money from my account directly...

Do not WALK... RUN AWAY

Should be struck off and removed from the UK energy sector, where is the ombudsmen?
This despicable company harassed my 80 year old parents for an unpaid bill when they moved into sheltered housing from their 50 year family home. My father (84) tried 3 or 4 times to contact to discuss various bills they had sent. They put him on hold and then cut him off numerous times. Then the letter from a debt collection agency demanding payment or court. My Father showed me the payments he had made none of it made any sense. It turns out they owed him over £200. No apology, just confirmation to call off the dogs, avoid this company at all costs. Note for the Ombudsmen sort this company out they are pure evil.

They supply the utilities and take your money fine, anything else they are so willfully negligent or utterly incompetent that my advice is STAY WELL CLEAR. New owners, multinational Shell have no concerned themselves with their appalling track record on customer service when making the purchase, nor have they changed its culture once complete.

Absolutely Nightmare!!! all they do.is put you on the most expensive tariff. I have been in hell with them for 3 years and its affecting my health now they have switched me to Shell Energy and they are just as bad . Be warned stay away from Green Star Energy and Shell Energy all they do is overcharge!!!!!