American Financial Solutions Reviews 

3,287
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff who go above and beyond to make the debt repayment process smooth, friendly, and completely manageable. People also appreciate the exceptional customer service, noting that representatives are always remarkably kind, empathetic, patient, and responsive when answering questions along the journey. Consumers note how easy it is to set up structured plans that successfully lower monthly payments and reduce high interest rates. However, some customers also noted minor limitations regarding ongoing creditor negotiations, mentioning that the team was occasionally unable to reach compromises with specific financial institutions or required extended timeframes for complete account resolutions.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting professional and timely... See more

Payment

Reviewers highlight positive aspects of payment programs that simplify debt management through manageable... See more

User experience

Customers had positive experiences with user experience, finding the setup process remarkably fast, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

American Financial Solutions has truly changed my life! Thanks to their guidance, I’ve paid down my debt for an entire year without the crushing 30% APR that had held me back for years. Their staff is... See more

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

American Financial Solutions took us under their wings and guided us along every step that led us to accomplish what be believed to be impossible and out of reach for us, which was to get out of our s... See more

Rated 5 out of 5 stars

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a co... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,287)

271 reviews in the last 12 months

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Rated 2 out of 5 stars

Can’t live up to all promises

They made promises that they could work with all financial institutions to reduce my interest rate and monthly minimum payment. They were able to work with several of the financial institutions, but there were three they were unable to arrive at any type of compromise.

5 March 2026
American Financial Solutions logo

Reply from American Financial Solutions

Hi Charles,

Our goal is always to work with as many creditors as possible. However, there are situations where certain accounts are already enrolled in separate arrangements directly with creditors, which can affect how those accounts can be handled within a Debt Management Plan. In some cases, clients also choose to continue managing specific accounts outside of the program based on their individual circumstances.

We remain committed to transparency and ongoing support as clients move through the program, and we appreciate you sharing your perspective as we continue working together.

All the best,
American Financial Solutions

Rated 5 out of 5 stars

Unemployed at 55 for the First Time

I was unemployed for the first time at 55 for 6 months in 2025. AFS was able to provide flexibility on payments while I searched for work and suspended payments on almost everything but the bare necessities.

5 March 2026
Rated 5 out of 5 stars

Great Tool

One of the best way to get help, to pay of your debts. American Financial Solutions made it very possible to get all my creditors paid off sooner, without their help, it would have taken me so much longer.

20 February 2026
Rated 5 out of 5 stars

Getting set up was very easy

Getting set up was very easy. The people I spoke with were very kind and made the whole experience easy to understand & set up. Any time I called Customer Service, my questions and concerns were addressed and answered.

13 February 2026
Rated 5 out of 5 stars

my experience

I never had any problems throughout the entire process! I’m thankful for the help I was given in getting the debts resolved.

12 February 2026
Rated 5 out of 5 stars

From Dire Situation to Success Story

AFS helped me take a dire situation and turn it into a story of triumph. I was behind on payments and was sent to collections, which I knew was going to poorly affect my credit. When I started a plan with AFS, I felt like I had direction and support to correctly navigate the situation I was in. They helped me when I couldn't make payments on time and they made it so easy for me to finally pay off my balances. Would absolutely recommend this company!

4 February 2026
Rated 5 out of 5 stars

American Financial Solutions was a lifesaver

American Financial Solutions was a lifesaver for me. They helped me every step of the way from getting my finances in order to coming up with a plan to pay off all my debt. I had so many loans and credit cards that it became extremely overwhelming. The first person I spoke to at AFS, Jennifer, was so nice and expressed a lot of empathy for my situation. I’m so grateful to AFS for helping me get out of debt. I can finally breathe easy!

3 February 2026

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