Dear Carmen,
Thank you for your feedback and for acknowledging the innovative approach My English School brings to English language education. We're glad to hear you recognize the value our method offers to learners.
We’d like to address a few points for clarity. Your comments seem to be based on a brief visit of around 20 minutes during a job interview, for which you arrived approximately 45 minutes late. Due to the limited time available, the meeting was necessarily shortened, and your impression of the school was based on a very small snapshot of our environment.
It’s also important to note that during that short visit, you saw only a tiny fraction of our teaching staff. My English School employs around 800 teachers across Italy and beyond, many of whom are in their 40s, 50s, and beyond. Our hiring practices are guided by merit, experience, and suitability for the role—not by age. We take pride in the diversity of our teams, and our commitment to inclusive hiring is outlined in our publicly available Diversity and Inclusion Policy: https://www.myes.school/it/diversity-inclusion-policy/.
While we welcome different perspectives, we believe it’s important that public reviews are based on a fuller understanding of the service or organization being evaluated. Given that the allegation of discrimination has no factual basis and misrepresents both our process and values, we respectfully request that you consider removing the one-star review. While feedback is welcome, we believe fairness is equally important in online representations.