I ordered the Warm Ginger liquid hand soap and hand moisturiser recently and it arrived on 2nd October. I first used both these products in a hotel in Bala and after researching the product have fou... See more
Company replied
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Review summary
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Reviews shaping this summary
A lovely warm smelling hand-wash. We first experienced this wonderful hand-wash whilst visiting the bathroom of a gastro pub in Shropshire. We were blown away by the wonderful smell and went on a sear... See more
Company replied
Easy ordering of products and fast delivery. Items arrived well packaged. The warm ginger scent is beautiful and the items are lovely to use. A little expensive so a very occasional treat.
Company replied
I chose to order shower gel and shampoo after using it in a hotel. The gel has a luxurious feel and a little goes a long way. The shampoo makes my hair feel soft. Ordering online was easy and deliv... See more
Company replied
Company details
Written by the company
Myddfai Trading Company Ltd is a social enterprise selling luxury toiletries and gifts with a social conscience. With products available online, in retails outlets and at holiday accommodation we offer a range of Hair and Body, Bath and Home Fragrance Range. At Myddfai Trading Company our mission is to provide opportunities for vulnerable people from the local community. By working alongside us the team members gain work experience, social interaction and confidence in a safe and comfortable working environment." Support our social enterprise by shopping online at www.myddfai.com
Contact info
01550 777155 Myddfai Trading Company Ltd, Abermarlais Business Park, SA19 9NG, Llangadog, United Kingdom
- 01550 777155
- shwmae@myddfai.com
- www.myddfai.com
4.9
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great presents from a ethical company
Item (wax melts) was lovely and beautifully packaged
Arrived quicker than expected
Nice to buy from a local/ethical company and we especially liked the bi-lingual leaflet explaining about the company and its workers .
We bought on line- but next time will go into the Llandovery shop
20 January 2025
Reply from Myddfai.com
Thank you for your lovely feedback! We're so glad you enjoyed the wax melts and packaging. We look forward to welcoming you to our Llandovery shop next time.
It is a great product and a superb…
It is a great product and a superb service. I really recommend it.
13 January 2025
Reply from Myddfai.com
Thank you for your kind words and recommendation! We're thrilled you’re happy with our products and service.
A pleasure to deal with this company
They reply to messages promptly and in a friendly and efficient way. As I live locally I arranged to collect my order from the shop in Llandovery. The staff there were very welcoming, and it was a pleasure to browse in the shop.
10 January 2025
Reply from Myddfai.com
Thank you for your feedback! We're so glad you had a great experience with us and enjoyed visiting our shop in Llandovery.
Good quality and efficient service .
Lovely products nicely presented and quick turnaround time. The fact that they use Royal Mail for deliveries is areal plus as well- other couriers are not very reliable.
19 January 2025
Reply from Myddfai.com
Thank you for your kind feedback! We're so glad you enjoyed our products and appreciated the quick delivery with Royal Mail.
Haven’t received the goods
19 January 2025
Reply from Myddfai.com
Hi Chris,
Thank you for bringing this to our attention. We’re truly sorry to hear about your disappointment, but we’d like to clarify the situation regarding your order.
According to our records, your package was dispatched via Royal Mail 48 hours on the 20th of January. Their tracking information shows that delivery was attempted on the 22nd and 23rd, but unfortunately, there was no one available to receive it at the time. The package is currently being held at the Cardiff sorting office, awaiting further instructions.
To ensure you can receive your order as soon as possible, you can arrange a re-delivery or collection online here: Royal Mail Re-delivery Request. You will need your tracking number which aw on the order dispatch confirmation, but i will send this to you again via email.
Thank you for your understanding, and we hope this helps resolve the issue quickly.
Reply from Myddfai.com
Thank you for your kind words and feedback! Much appreciated
Lovely product
Lovely product, use regularly (liquid soap and moisturiser). Good value for the quality.
17 January 2025
Reply from Myddfai.com
Thank you for your feedback! We're so glad to hear our products are of great use to you
We went on a weekend break & in the…
We went on a weekend break & in the lodge, they had Myddfai in the toilet & shower.
Such a lovely smell, so I ordered the Sea Breeze shampoo & conditioner also the shower wash.
Ordered online, easy to do & arrived a few days later. Since then I have ordered the ltr bottles in both, so I never run out.
22 November 2024
Reply from Myddfai.com
Thank you for sharing your experience! We're so pleased you discovered us during your weekend break. It's wonderful to hear you've stocked up with our larger bottles. Enjoy!
Overall experience
My question was answered super quick. Ordering was easy and delivery was also quick.
Product is fab...I'm already recommending. Hope i get commission 😄
9 January 2025
Reply from Myddfai.com
Thank you for your feedback! We're thrilled you had such a great experience and love the product. Your recommendations mean a lot to us!
Reply from Myddfai.com
Thank you for your feedback! We hope to serve you again soon
Beautiful, Luxury Soaps
I received the soaps I ordered in good time. They were packaged well in biodegradable packaging. The soaps were even better quality than I had expected and they smell gorgeous. The perfect treat for the New Year.
4 January 2025
Reply from Myddfai.com
Thank you for your kind words! We're thrilled to hear your soaps arrived promptly. Enjoy your New Year treat!
I'm a returning customer
I'm a returning customer. I love your core philosophy and the way your company continues to work with and support people with learning difficulties , thereby benefiting the local community. I'm also very pleased with the prompt delivery of my orders.
2 January 2025
Reply from Myddfai.com
Thank you for your support and feedback! We're so glad you value our ethos and we're happy to hear you're pleased with our delivery service. We look forward to serving you again.
Service was good
Service was good. Site was easy to use. Changes to the product stopped me giving 5 stars.
1 January 2025
Reply from Myddfai.com
Thank you for your feedback
Fantastic products
Fantastic products. First tried when we had a holiday in wales in a little cottage. Fell in love with the smell first. Other candles and room sprays give me headaches, but these are lovely. Hand soap and moisturiser are gorgeous.
31 December 2024
Reply from Myddfai.com
Thank you for your feedback! Were so glad you’ve found products that work perfectly for you.
Wow 🎉🥳
Wow! Amazing service 😊
I placed my order on Tuesday evening and arrived Thursday by 9am ...wonderful service and super products - I'm over the moon. Thank you
5 December 2024
Unprompted review
Reply from Myddfai.com
Thank you for your feedback and kind words! We hope to serve you again soon.
Reply from Myddfai.com
Thank you for your feedback, much appreciated!
A wonderful shopping experience.
First of all, the beautiful aroma lured me into the shop and the manager was very welcoming and helpful to me in choosing a suitable gift. I already knew of the legend of the physicians of Myddfai and he gave me more information on the subject. I was very impressed to learn that the company employs people with autism and learning difficulties and it was clear that the manager knew the products well and was keen to tell me of the quality ingredients.
What a lovely shopping experience, it was so good that I went back 30 minutes later to buy more products.
13 November 2024
Unprompted review
Reply from Myddfai.com
Thank you so much for your kind words! We're so pleased to hear you enjoyed the Myddfai experience, it's always a great pleasure to inform customers all about us and the history that we include with our products. Thank you again and hope to see you again soon.
The products are fantastic and your…
The products are fantastic and your customer care is totally brilliant. Your company really is customer facing, well done and thank you
5 November 2024
Reply from Myddfai.com
Thank you so much for your kind words! We're thrilled to hear you're happy with our products and our customer care. Your feedback means a lot to us. Thank you!
Lovely products
Lovely products which will be used for Christmas gifts unless I decide to keep some myself, they're so good!
I'm also really pleased that the packaging is eco friendly!
26 October 2024
Reply from Myddfai.com
Hi! Thanks so much for your wonderful feedback—we’re thrilled you love our products and that they might make it into your Christmas gifting (if you don’t keep them for yourself, that is!).
We’re committed to eco-friendly packaging, so I’m glad you asked! What you’ve described as polystyrene is actually a starch-based material that’s 100% biodegradable and compostable. You can even dissolve it under running water! We also reuse and shred any cardboard we receive to create eco-conscious, protective packaging.
Thank you again for supporting our sustainable practices, and if you have any more thoughts, please let us know. We’re always looking to improve!
I PHONE IN MY REFILL ORDER
I PHONE IN MY REFILL ORDER TWICE A YEAR. I
ALWAYS RECEIVE EXCELLENT TREATMENT AND PROMPT FOLLOW-UP DELIVERY OF MY ORDER.
I AM ADDICTED TO WARM GINGER SHOWER GEL !
THANK-YOU FOR YOUR WONDERFUL SERVICE
31 October 2024
Reply from Myddfai.com
Thank you so much! We’re thrilled to hear you enjoy the Warm Ginger Shower Gel. We look forward to your next order.
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