Very nice customer service, thank you Nadja for the swift help. I could order seperate part in order to adjust our beautiful bookshelf to the ceiling heights or our new house. I was guided and advised... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great experience with Mycs customer support - contacted them several year after the purchase of my piece of furniture to order a spare part. I was not expecting much out of this but customer support g... See more
Company replied
Assist team was just great, specially Nadja, she was patient and I got all informations I needed to finish my sideboard. result is just amazing and it's a very good looking and quality
Company replied
Yvonne from the Customer Care went the extra mile; she helped us track down a spare part from a legacy model and arranged for it to be sent to us.
Company replied
Hello, I had a very nice experience with Customer Service team. Mr. Loukidis replied fast and immediately provided a solution with clear deadlines.
Company replied
Natalia was wonderfully helpful and precise. I'm expecting my samples so that I can place my first order .
Company replied
I wanted the order to be delivered to the Netherlands, and the support team has helped me and planned the delivery at no extra cost
Company replied
I had a small issue with one of my Sofa legs, and Philippe gently assisted and they replaced all of them! I can only recommend.
Company replied
Very patient, helpful. I needed replacement pieces, in less than a day I had an offer and placed the order.
Company replied
Great customer service team, Ifigenia answered very fast and with attention to my matter! Easy ordering process overall!
Company replied
The company respond me very quickly and solve all my problems in a very efficient way.
Company replied
Prompt reply from the support team and the replacement faulty piece has already been ordered for me.
Company replied
Ifigenia was very helpful and replied to my email promptly. Great customer service.
Company replied
Very helpful, friendly and speedy Customer Support (Sofia Stranga)! Thanks.
Company replied
Friendly and helpful The customer service representative was very friendly and very helpful in answering the many, many questions I had, never losing patience.
Company replied
Happy of the samples I have received. They help make a decision on colours for the bookshelf.
Company replied
Great experience with customer service who was able to organize shipment of extra items in no time.
Company replied
Good and responsive customer service after I made an error in an order.
Company replied
Very helpful clear customer service for changing an à order.
Company replied
Good consumer service, good quality sofa
Company replied
Great service, quick response
Company replied
Very helpful service especially with Mr Christos Loukidis who delivered exceptional customer service to us. Highly recommended
Company replied
Rapid response and great solution
Company replied
Kein Problem. Alles war gut geliefert and gut gebaut. a.v.
Company replied
Good support and reactivity from our contact person within Customer Service Natalia, much appreciated.
Company replied
six packages delivered RH
Company replied
Perfekte Arbeit! war sehr schnell O.L.
Company replied
Customer service understood my needs and replied accordingly.
Company replied
Fast delivery, appreciate it!Thx
Company replied
7 stücke war geliefert. KAU
Company replied
Quick, responsive, polite.
Company replied
Great customer service 👌
Company replied
Fantastic customer service
Company replied
Unfortunately, the delivery was promised after 4 weeks and now it is 10 weeks. Always promised it will be shipped next week. And when it was finally shipped the expected delivery by the partner firm... See more
Company replied
Dont order there. Still Not received what i paid for mid November 2025. 3-5 weeks they said. Deliverydate proposed 24.12.25 Now during my holidays 12.1.26 they Tell me you have to accept 1 out of... See more
Company replied
The furniture looks really great; however, for certain configurations (like a chest of drawers with feet instead of the flat base) the design is not performed well and the construction is very unstabl... See more
Company replied
After a long delivery time, the incorrect parts were delivered with incorrectly drills holes and the drawer rails could not be fitted. After suggesting that I drill new holes myself (!), they sent the... See more
Company replied
Nice first impression, but the quality stands behind the price. There was missing just one little element of my sideboard, but it takes 2-3 weeks to bring this missing item. And the magnetic stoppers... See more
Company replied
Edited after support from customer service: We ordered a Gryd shelving system. The reason why this isn't a 4 star review is due to the assembly of the shelving system. The pieces we had received were... See more
Company replied
If I could give it one star, I would. Sold me a unit WITHOUT SHELVES or BACK, and the doors do not even fit properly. When I contacted customer service, they told me that yes, the doors won’t fit with... See more
Company replied
What I liked - Customisable. - Materials are generally good quality and the colours look good, and true to the website. - The friendly Ukrainian delivery guy. What I didn't like... See more
Company replied
Delay in delivery, damages on some parts, delay to handle the case and no commercial gesture as simply the building of the new spare parts. Not sure to reorder
Company replied
So far this is only about the process not about the product. NOV 4 We ordered after a very successfull and easy delivery of some samples a cabinet on Nov. 4 with an advertised est... See more
Company replied
Our situation was somewhat specific, but overall it is difficult for us to recommend MYCS. From the very beginning, we were very clear about our constraints. We purchased the sofa during the sa... See more
Company replied
Initial delivery had the wrong drawer slides. Second delivery: Provided the right sliders, but the sidewalls had the wrong drill holes Third delivery: New sidewall, but the drill holes were id... See more
Company replied
Super Customer Service during the sales process and very bad experience with „after sales service „ ! Never again and not to recommend at all!
Company replied
The office furniture delivered is faulty; the cupboard doors do not close flush and there are gaps between the back panel and the body of the unit. Mycs has ruled out rectifying the fault, claiming th... See more
Company replied
Very disappointing experience overall. The originally selected fabric was no longer available due to an internal error on the seller’s side. Despite this not being my fault, I am now expected... See more
Company replied
Company details
About mycs.com
Written by the company
About MYCS
At MYCS, we believe that furniture should be as unique as the individuals who use it.
Founded in 2014, we specialize in customizable and modular furniture solutions, allowing you to design pieces that perfectly fit your style and space requirements. Our product range includes shelving systems, storage units, and seating options, all crafted with precision and care.
To ensure the highest quality, we operate our own production facilities within the EU, enabling us to maintain strict control over the manufacturing process and uphold our commitment to excellence. This approach provides greater stability compared to typical e-commerce distributors who rely on third-party manufacturers.
Over the past decade, we have proudly served more than 120,000 customers, delivering personalized furniture that enhances their living spaces.
Security and Satisfaction
Your security and satisfaction are our top priorities. We offer secure payment options, including PayPal, providing you with peace of mind during your shopping experience.
Our own production capabilities help us ensure full control over the quality and allow us to fix problems quickly when they arise. We also exclusively work with professional delivery and installation teams to provide seamless service to our customers.
Contact info
ul. Zbożowa 3A, 62-025, Kostrzyn, Poland
- 0049 692 991 78 20 36
- support@mycs.com
- www.mycs.com
4.5
Excellent
9K reviews
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Reply from mycs.com
Thank you for your kind feedback! We’re glad we could assist you quickly and that you found our support helpful.
Best regards,
Your MYCS Team
Great customer service rep helped me
4 February 2025
Reply from mycs.com
Thank you so much for your kind words! 😊 We're delighted to hear that our customer service representative was able to assist you. Your satisfaction means the world to us!
Best regards,
Your MYCS Team
Continued disappointment - DO NOT TRUST
Continued disappointment! After my last review, MYCS reached out to me to find a solution. My sofa is completely ruined after just over 2 year because of their poor quality material. My sofa is literally falling apart and I have taken extremely good care of it. Complete waste of over 2000 EUR!! Never get the vegan leather! I have asked to get my sofa reupholstered and was quoted 2818 EUR for this (more than what we paid for the original sofa which is very unprofessional and cheeky). After I made a review, they offered to reduce this amount to 1000 EUR. After some back and forth I agreed to this price, but then they flipped and changed their mind - saying this would just be for the material replacement and I would have to pay even more for a reupholsterer that I would need to pay for myself in addition to this 1000 EUR. When I asked for clarification on this and why the information had suddenly changed (we had been speaking for a few months about reupholstering), they have now stopped replying to me althogether. Service has been extremely unhelpful - I would not trust this company again. 2000 EUR+ couch for just 2 years - what a joke. And to top it off, the customer service keeps referring to me as a woman, after I had corrected this mistake in an earlier email.
EDIT: Original review:
Extremely disappointed in Mycs. I ordered a vegan leather couch and it is now ruined. I have taken very good care of my couch, following all the care instructions. I have no pets or children. The material is literally just peeling off. What a waste of 2000 EUR. I reached out to mycs for assistance, but they will not do anything as the damages started to appear 3 months after my warranty ran out. I asked for a quote to reupholster the couch with a different material and the price is the same as just buying a whole new couch. Such a shame. Would never use them again. Be careful ordering anything from this company!
31 January 2025
Unprompted review
Reply from mycs.com
Thank you for your feedback. We are sorry to hear about your continued disappointment and the experience you’ve described. To ensure we can look into this case thoroughly, we kindly ask you to provide us with your full name and order number. We will be happy to review your case in detail and get back to you as soon as possible.
Best regards,
Your MYCS Team
Reply from mycs.com
Thank you for your kind words! We're thrilled to hear that we were able to assist you quickly and effectively. If you need any further help, feel free to reach out!
Best regards,
Your MYCS Team
Very good customer service
Very good customer service, nice aesthetic of the products
29 January 2025
Reply from mycs.com
Thank you for your kind words! 😊 We're thrilled to hear that you are happy with both our customer service and the aesthetic of our products. If you need anything else, we're here to help!
Your MYCS Team
Great service
Great service, professional, friendly, fast and efficient. Barbara D.
28 January 2025
Unprompted review
Reply from mycs.com
Thank you so much for your positive feedback! 😊 We're glad to hear that you were happy with our service. We’re always here if you need anything else!
Your MYCS Team
Very professional
Very professional, friendly and kind. Work was done concentrated and quickly - without breaks.
27 January 2025
Unprompted review
Reply from mycs.com
Thank you so much for your positive feedback! 😊 We're glad to hear that you were happy with our service. We’re always here if you need anything else!
Your MYCS Team
They replied to me very fast and the…
They replied to me very fast and the information were clear. Too bad I cannot find your products in the Netherlands.
26 January 2025
Reply from mycs.com
Thank you for your kind feedback! We're glad we could assist you quickly and clearly.
Best regards,
Your MYCS Team
very proactive and customer friendly
23 January 2025
Reply from mycs.com
Thank you so much for your kind words! We’re thrilled to hear that you found our service proactive and customer-friendly. Your satisfaction is our priority, and we’re always here to assist you.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best regards,
The MYCS Team
Ruined sofa - no help from customer service
Extremely disappointed in Mycs. I ordered a vegan leather couch and it is now ruined. I have taken very good care of my couch, following all the care instructions. I have no pets or children. The material is literally just peeling off. What a waste of 2000 EUR. I reached out to mycs for assistance, but they will not do anything as the damages started to appear 3 months after my warranty ran out. I asked for a quote to reupholster the couch with a different material and the price is the same as just buying a whole new couch. Such a shame. Would never use them again. Be careful ordering anything from this company!
EDIT: Continued disappointment! After my last review, MYCS reached out to me to find a solution. My sofa is completely ruined after just over 2 year because of their poor quality material. My sofa is literally falling apart and I have taken extremely good care of it. Complete waste of over 2000 EUR!! Never get the vegan leather! I have asked to get my sofa reupholstered and was quoted 2818 EUR for this (more than what we paid for the original sofa which is very unprofessional and cheeky). After I made a review, they offered to reduce this amount to 1000 EUR. After some back and forth I agreed to this price, but then they flipped and changed their mind - saying this would just be for the material replacement and I would have to pay even more for a reupholsterer that I would need to pay for myself in addition to this 1000 EUR. When I asked for clarification on this and why the information had suddenly changed (we had been speaking for a few months about reupholstering), they have now stopped replying to me althogether. Service has been extremely unhelpful - I would not trust this company again. 2000 EUR+ couch for just 2 years - what a joke. And to top it off, the customer service keeps referring to me as a woman, after I had corrected this mistake in an earlier email.
21 January 2025
Unprompted review
Reply from mycs.com
We are truly sorry to hear about your disappointing experience and the issues with your sofa. This is certainly not the level of service or quality we aim to provide to our customers.
While your warranty has expired, we understand how frustrating it must be to encounter such problems shortly afterward. We would like to review your case again. Our team will be reaching out to you directly to discuss this further.
We appreciate your feedback and sincerely regret the inconvenience this has caused.
Your MYCS Team
Great overall experience
The communication was fast and friendly whenever I had a question.
I also booked the assembly and the two guys who were here were really nice and worked fast, but were still very thorough and did an amazing job.
The furniture is solid and looks just like the online model I configured.
Overall I would 100% recommend MYCS to others.
16 January 2025
Unprompted review
Reply from mycs.com
Thank you so much for your amazing feedback!
We’re thrilled to hear about your great experience with us. Fast and friendly communication, along with professional assembly, is exactly what we aim to deliver. It’s fantastic that the team impressed you with their thorough work and that your furniture met your expectations perfectly.
Your recommendation means the world to us, and we’re always here if you need anything in the future! 😊
Best regards,
Your MYCS Team
Very helpful customer service.
I had problems with the drawer installation as there were no instructions for this; however, customer service replied quickly with detailed drawings of what to do and I was easily able to complete the installation.
15 January 2025
Reply from mycs.com
Here’s a suggestion for a response:
Thank you for your kind feedback!
We’re glad to hear that our customer service team was able to assist you quickly and effectively with the drawer installation. Providing you with the right support when needed is very important to us, and we’re delighted that the detailed drawings helped you complete the process with ease.
If you have any further questions or need assistance in the future, don’t hesitate to reach out – we’re always here to help!
Best regards,
The MYCS Team
Very good work and extremely friendly…
Very good work and extremely friendly people. Thank you very much!!
8 January 2025
Unprompted review
Reply from mycs.com
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our work and found our team to be friendly. Your feedback means a lot to us and motivates us to keep delivering the best service possible.
Thank you for choosing MYCS – we hope you enjoy your new furniture!
Best regards,
Your MYCS Team
Mediocre quality and worst delivery system ever
Furniture came with a part that was badly manufactured. I requested the company to send me a new part because I can't build it up.
Deliveries are made with a weird company that sends you emails and text messages to make an appointment for delivery.They are requesting an answer in 24h. You need to be home to pick up a small item (absolutely ridiculous). If you decline the date because you can't be home then, you need to wait for them to send you another date. Why not just send it by post or any other company. That way I am waiting over a month for the spare part to be delivered and I still have my furniture in pieces.
Quality of the furniture is same as Ikea. Not worth it really
4 January 2025
Unprompted review
Reply from mycs.com
Dear Customer
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with both the quality of the part and the delivery process. This is not the standard of service we strive to provide, and we’d like to resolve this matter as quickly as possible.
To assist you further, could you please provide us with your order number, email address, and phone number? This information will help us locate your order and expedite the replacement part delivery.
We truly appreciate your patience and understanding and are committed to finding a solution for you.
Best regards,
Your MYCS Team
Excellent product and support
Excellent customer support. Prompt delivery, and great look. We have already recommended and done interior for several people.
2 January 2025
Reply from mycs.com
Thank you so much for your amazing feedback! 😊 We're thrilled to hear that you loved our customer support, prompt delivery, and the look of your product. It means the world to us that you've recommended us and shared your experience with others. We're honored to have been part of your interior projects and look forward to serving you again in the future!
Warm regards,
Your MYCS Team
All great and nice person!
20 December 2024
Unprompted review
Reply from mycs.com
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience! 😊 We truly appreciate your feedback and are always here to help.
Best regards,
Your MYCS Team
Great delivery into our apartment
They did a great job and brought everything upstairs carfeully.
18 December 2024
Unprompted review
Reply from mycs.com
Thank you for your wonderful review! We're so glad to hear that the delivery went smoothly and that everything was brought up carefully. Your satisfaction is very important to us, and we appreciate your feedback!
Your MYCS Team
Reply from mycs.com
Thank you for your kind words! We're delighted to hear that our team was able to assist you in such a helpful and considerate manner. Your satisfaction means a lot to us, and we’re always here to support you with anything you need.
Best regards,
Your MYCS Team
Lovely design at a good price
Great design and the ability to customise was perfect.
11 December 2024
Unprompted review
Reply from mycs.com
Thank you so much for your wonderful review! We're thrilled to hear that you loved the design and appreciated the flexibility to customise. Your feedback inspires us to keep delivering products that meet your unique needs.
Your MYCS Team
Very professional and accurate work!
Very professional and accurate work!
12 December 2024
Unprompted review
Reply from mycs.com
Thank you for your wonderful feedback! We’re delighted to hear that our professionalism and attention to detail made a positive impression. Your satisfaction inspires us to keep delivering at the highest standard.
Your MYCS Team
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