The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
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Review summary
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Reviews shaping this summary
Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Request actioned was quick and polite
Request actioned was quick and polite
26 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Paul - We're glad we could help you quickly and politely. Thank you for your kind words! Kind regards, Kate.
Cliona was more than helpful
Cliona was more than helpful . Asked the relevant questions to get me the support I needed & fast.
Thankyou
26 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Sloane - We're so glad to hear we were able to provide you with the quick and helpful support you needed. Thank you for your kind words - Kind regards, Kate.
staff where able to book repair plus…
Staff where able to book repair plus also answer questions for future information. Booked appointment and gave me reference number for quoted repair -
26 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Deborah - We're so glad to hear our staff provided excellent service, assisted with your repair booking, and answered your questions thoroughly. Thank you for your positive feedback! Kind regards, Kate.
I contacted Clarion last week and today…
I contacted Clarion last week and today to change two appointments what were morning appointments I wanted to change them two afternoon appointments it was sent to planners to deal with didn't get back to me to change these appointments I was told today it had been changed multiple times which is lies and again said planners will contact me this won't happen I only wanted to change them to other days with afternoon appointments should not be that difficult then I was cut off on live chat by a Peter how rude is that Clarion is a very poor company don't won't to help tennants out in the slightest just won't afternoon appointment that isn't that difficult to focus
26 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Jayne - We appreciate you sharing your experience regarding the appointment changes. We are concerned to hear about the difficulties you faced and the communication issues. We are reviewing this matter internally to improve our processes for the future - Kind regards, Kate.
Can’t trust the system
Had a leak in my house since 8am this morning (24/05/26). Iv called emergency call out maybe 5/6 times and Iv had two “contractors” refuse my job. A screw from a loo roll holder that clarion has installed has gone through the main water. So we have no water since 8am. It’s now 19:35 and we have no resolution. We have four small kids and no water. It’s just not good enough. How many more contractors have to refuse this job before we get out water back on. Four SMALL children and no water. Currently on hold for 15 minuets. With no looks of an answer. So now it’s through the night? A day of dishes? and no showers? and no toilets flushed? But you still expect me rent? I’m sure I’ll get contacted when they don’t get that.
24 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Charles - We sincerely regret the significant inconvenience and distress this water leak has caused, especially with young children in the home. We are actively working to resolve this urgent issue and ensure your water supply is restored as quickly as possible - Kind regards, Kate.
Kadeem was customer focused and dealt…
Kadeem was customer focused and dealt with my query professionally. Really pleased.
22 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Michael - We're happy to hear our team member was customer-focused and professional. We appreciate your positive feedback - Kind regards, Kate.
Chatted to Kadeen today
Chatted to Kadeen today. Very helpful/ friendly and gave suggestions on what to do to solve my situation. Thanks Kadeen
22 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Danny - We're so glad to hear our team provided such helpful and friendly service. We appreciate your kind words! Kind regards, Kate.
Hollie explained error their side
Hollie explained error their side - I am adamant in being truthful so to say it was an error is perfectly acceptable and I am grateful for that. Thank you for your assistance. :)
22 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Jennie - We are so glad we could assist you and appreciate your understanding. Thank you for your kind words; it means a lot to us - Kind regards, Kate.
Very helpful adviser committed to…
Very helpful adviser committed to helping me
21 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Nikki - We're so glad to hear that our adviser was helpful. We appreciate your positive feedback! Kind regards, Kate.
Advisor not helpful
Advisor not helpful. Have been lied to about appointment dates, which has caused personal issues. When I tried to raise the issue, was swiftly ignored
21 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Joe - We are sorry to hear about your experience and the issues caused. We will investigate your concerns and please contact us again if we can be of any further assistance - Kind regards, Kate.
Five stars for John (not necessarily Clarion 🙄)
Reported a repair a month ago and had heard nothing back from Clarion. Vitual chatted with John this morning who was very helpful. Hopefully with his help I will hear back from the people responsible for fixing an ever growing hole under my patio 🤞🏼
21 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Emma - We appreciate you reaching out and are glad John was able to assist. We are actively looking into this and hope to have a resolution for you very soon - Kind regards, Kate.
Hollie was very helpful with all of my…
Hollie was very helpful with all of my requests
20 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Mark - We're glad our team was very helpful. We appreciate your positive feedback - Kind regards, Kate.
Reply from Clarion Housing
Good morning Karla - Thank you for taking the time to let us know that your live chat went so well - Kind regards, Kate.
Everything was done quickly and I…
Everything was done quickly and I didn’t need to keep repeating myself.
20 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Charlene - We are happy to hear everything was handled efficiently and without repetition. We appreciate your positive feedback - Kind regards, Kate.
Agent very helpful
bot useless as they always are, the agent however was very good arranging for action to be taken asap
19 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Mrs Feild - We appreciate your feedback and are glad our agent could assist you effectively. We are always working to improve our automated systems - Kind regards, Kate.
Helpful and quick
19 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Laura - It's great to hear that you found our live chat service helpful and quick, thanks for letting us know - Kind regards, Kate.
Took be a while to get through to…
Took be a while to get through to someone but once I did it was all good
19 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Sam - We appreciate your feedback and are glad we could assist you. We are always working to improve services for the future - Kind regards, Kate.
Very good customer service.
19 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Elise - We appreciate your feedback. We are happy to hear that you received good customer service - Kind regards, Kate.
Reply from Clarion Housing
Good morning Olivia - We're glad we could assist you promptly. Thank you for your kind words! Kind regards, Kate.
Very helpful and quick to tell me what…
Very helpful and quick to tell me what to do to solve my problem.
19 May 2026
Unprompted review
Reply from Clarion Housing
Good morning Jamie - We're happy to hear we were helpful and quickly guided you to a solution. We appreciate your feedback! Kind regards, Kate.
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