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My Chemist Plus Reviews 

1,274
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the digital platform is very easy to navigate, making the entire ordering process completely straightforward and totally stress-free. Local patrons also deeply appreciate the prompt professional medical advice and extremely fast delivery services, which provide vital support when urgent health treatment is required. However, some customers also noted occasional issues regarding unexpected delivery delays or higher overall prices for the prescribed medications. A few consumers pointed out that additional shipping expenses or late parcel arrivals can occasionally happen despite placing orders well in advance.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting fast shipping and prompt order... See more

Service

Reviewers highlight positive aspects of service, describing it as simple to use, very reliable, and... See more

Order

Customers had positive experiences with order, highlighting how very easy and quick it is to complete the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The questioner was simple to fell out, took no time at all. Didn’t take long to get a response back and delivery was quick. Tablets have sorted out my abscess and have dentist Friday to have it lo... See more

Rated 5 out of 5 stars

NHS dentist appt at least 5 weeks wait (I refuse to Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I n... See more

Rated 5 out of 5 stars

Bought from this company many times to help me when I’ve had tooth infections and very professional service and quick response and quick delivery…I will be using them again and highly recommend

Rated 5 out of 5 stars

They were there when I really needed them. No waiting but they did check all the details thoroughly. I appreciated that. Got what I needed fast, so got better fast.


Company details

  1. Pharmacy

Written by the company

Online Pharmacy and Online Prescription Service


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,274)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed and order and was cancelled

I placed and order and was cancelled, no replay on email, no replay on thr phone, the payment was done on the day i order and no update since then.
Really bad customer service!!!
I’m still waiting for a refund!

27 February 2022
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

Please can you email us admin@mychemistplus.co.uk and we can check the progress of your refund.

Rated 5 out of 5 stars

I was a little unsure at first about…

I was a little unsure at first about using this service but was desperate for antibiotics for a tooth infection. I had just been removed from the dentists books and was in excruciating pain. I decided to try and get some and the service was brilliant. Very grateful. Only downside for me was that it was quite expensive £54 including postage was a little steep however desperate times calls for desperate measures

27 February 2022
Rated 2 out of 5 stars

Out of stock but took payment

I placed an order and payment was taken. I then get an email telling me the item is not available and I’m getting a refund. The website should indicate if something is not in stock as now I have to wait for the refund. Will not be using this service again.

23 February 2022
Rated 1 out of 5 stars

My order was cancelled and declined but…

My order was cancelled and declined but they still charged my bank account £52.95.
Totally ignore emails. Will be taking it further.

17 February 2022
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

We processed a refund. You need to allow 3-5 working days.

Rated 1 out of 5 stars

Stay well clear of this pharmacy

Stay well clear of this pharmacy. I ordered a product, they have taken money, including next day delivery, and product not arrived. Ordered 27/1/22, payment taken 28/1/22-still no product. I have emailed-no reply, I have sent messages via website-no reply and I have phoned, guess what, no answer. I have been totally ripped off. STAY WELL CLEAR. Gave one star as could not leave warning with out

17 February 2022
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

We are sorry to learn that you have had a bad experience. We would like to help resolve your issue. Please kindly send us an email with your order name and details to admin@mychemistplus.co.uk so that we can resolve this.

Rated 4 out of 5 stars

Ok service

Ok service ,seemed to not believe my symtoms at first,had to go into a big explanation ,
Didn't seem to realize how hard it is to get either doctors or dental appointment in the currant climate of covid.!!!!!

12 February 2022

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