Terrible company who rely on crude free… Terrible company who rely on crude free scanner and expensive software that cannot be refunded even if you are not satisfied with product or it's incompat... See more
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I have purchased the full brands option. For BMW it's still ok and doing its job. Used it also with few other brands (Ford, Hyundai, Alfa Romeo) and it's decent. However, with my own Range Rover Sport... See more
Worked fine, but I'm not really into the subscription model, especially for something I use so infrequently. Haven't used the device in over a year. I also have non subscription devices that do exactl... See more
I have been using Carly's interface device and app since the 1990's. I have upgraded the device as needed to accomodate new features. It has worked perfectly and provided much information to... See more
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
16K reviews
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The scanning is slow
The scanning is slow, takes too much time. Meanwhile the car shows signs that there is a huge error, creates panic, that an unexpected error will brick my car, and a complicated service will be needed.
The endresult was not meaningful or useful for me, even on the scale how urgent is my issue, or what kind of service is needed.
Too many errors on the list, but i was afraid to clear them, hope oart of those are old.
22 April 2026
Reply from Carly Solutions GmbH
We’re sorry that the scan felt slow and that the number of errors shown created concern instead of clarity. Carly also displays historical errors, not only active ones, so some entries may relate to older events. To help with this, we highlight the importance of issues using color indicators such as green, yellow, and red. If an issue was not marked as critical, it means Carly did not identify it as a critical error. We understand that this experience felt stressful and regret that the result was not as helpful as expected.
It was advertised I will be able to…
It was advertised I will be able to customize coding if I buy the highest package but unfortunately it is not available for my Lexus. Only German vehicles 😐
19 July 2025
Reply from Carly Solutions GmbH
We’re sorry that the coding options you expected were not available. Available functions depend on the exact vehicle details, installed control units, software, and manufacturer permissions, so coding can vary significantly by brand and model. We do also have a dedicated Lexus page where supported functions can be checked before purchase. We regret that Carly did not meet your expectations in this case.
Reply from Carly Solutions GmbH
We’re sorry that the annual payment model was not clear enough before purchase. Carly is offered as an annual app license, which means the license is paid for the full year rather than as a monthly subscription.
We understand that this can be frustrating if you expected a monthly option. Our goal is to make the license duration and pricing as transparent as possible during the purchase process, and your feedback helps us improve how this information is shown before checkout.
I had a few lights on my dash tried to…
I had a few lights on my dash tried to clear them but I think it was just a clich in my system
15 July 2026
Connects , underwhelmed with programming option for Volvo
Connects ok, but after buying the programming option for my Volvo xc60 I was a bit underwhelmed with what was unlocked for the extra cost. It has loads of options for other manufacturers though, for example BMW. An update for the Volvo system would be appreciated, didn't want to get vdash or Vida but might have to for a simple thing like changing the Speedo from mph to km/h
1 June 2026
Reply from Carly Solutions GmbH
Thank you for your honest feedback. We’re glad the connection works well for you. We understand that the programming options for your Volvo XC60 felt limited compared with what may be available for some other manufacturers, such as BMW. The available functions can vary depending on brand, model, year, software, and installed control units. We appreciate your suggestion for a Volvo update and will take it as valuable feedback.
Reply from Carly Solutions GmbH
We’re sorry to hear that your Carly Scanner was lost. We understand how frustrating that can be.
The warranty covers technical issues with the Carly Scanner, but it does not cover loss of the device. As with many physical products, if a scanner is lost, it cannot be replaced under warranty. In that case, a new Carly Scanner would need to be purchased.
Thank you for your understanding.
Leavs car management sytom on after…
Leavs car management sytom on after removing carly from car resulting in flat battery will not use on my car again
18 May 2026
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re sorry our product didn’t meet your expectations. We try to share as much info as possible on our website to help with this.
We understand that everyone’s needs are different, and some might prefer other options. Thanks so much for giving Carly a chance — we’re sorry to see you go.
Still says it needs to update every…
Still says it needs to update every time I connect ive done it 5 times now full send app uninstall install etc etc nothing its a tarago in aistralia same as previa maybe that's why pay top dollar and get stiff all
2 July 2026
Reply from Carly Solutions GmbH
We’re sorry that the update keeps appearing every time you connect and that reinstalling the Carly App has not solved it. We understand how frustrating this is, especially after paying for Carly and trying several troubleshooting steps already.
Vehicle connection and available Carly functions can depend on the model, market version, year, installed control units, and vehicle software. A Toyota Tarago in Australia may differ technically from a Previa in other markets, so this needs a proper technical review rather than a generic answer.
Please contact our support team here so they can check your adapter update status, app logs, and vehicle details: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Please do not share personal data publicly. Your feedback helps us improve how we handle update loops and market-specific compatibility cases.
Reply from Carly Solutions GmbH
We’re sorry that Carly did not work as expected for you and that this left you feeling misled. We understand how frustrating it is to pay for a product and then feel that it did not deliver the result you needed.
At the same time, we would like to respectfully clarify that Carly does not operate with fraudulent intent. Available Carly Features can depend on the vehicle brand, model, year, installed control units, software version, and technical configuration. If a feature did not work for your vehicle, we would like to review whether a technical issue, compatibility limitation, or unclear product expectation affected your case.
Abit Disgruntled with my Carly OB2 purchase
Well, 1st of all I used it on my Wifes Audi A1, I was able to log on & the find the faults, then it locked & I couldnt go back, so I ended up deleting the Carly App to clear the problem. Reinstalled the Carly app on my Ipad then plugged the Carly OB2 into the port on my 2012 BMW X5, it then diagnosed & showed the faults & I sent them to my email, great - but when I wanted to progress & find out more detail on each individual fault - I was asked to pay more money, on a monthly basis, this pissed me off, because I thought by me purchasing the BMW & All Brands on my new Carly this would then allow me to get to the bottom of the faults - Not So.
11 July 2026
Reply from Carly Solutions GmbH
We apologize that your vehicle isn’t fully supported at this time. Feature availability varies depending on the brand, model, and year, and we are continuously working to expand coverage. You can visit our support page to see if your car's brand and model are listed. Each supported brand has its own page with all compatible models and manufacturing years included. We look forward to supporting your vehicle soon and regaining your trust.
Reply from Carly Solutions GmbH
We’re sorry that the help in the Carly app did not resolve your issue and that the subscription payment caused frustration. We understand that payment or renewal concerns need clear support, not confusing or unhelpful guidance.
Carly is offered as an annual app license, and the license renews automatically unless the automatic renewal is disabled before the current license period ends. However, if the support experience did not help you understand or resolve the payment issue, we would like your case to be reviewed more carefully.
Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject. Please do not share any personal data publicly, and include any previous ticket number in the new request if you have one.
Everything was good but was very weird…
Everything was good but was very weird to get charged the delivery fee from DHL I did not know if it was a scam but system works great that was my only dislike
4 July 2026
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re glad to hear that the system works great for you. Regarding the DHL charge, this was most likely related to an international delivery and customs handling. Such fees are not set by Carly or DHL, but depend on your country’s import rules and local regulations. We understand that this can feel confusing, especially if it was unexpected.
It can’t give me an accurate answer as…
It can’t give me an accurate answer as to what is wrong with my car, also I pay for all manufacturers and it doesn’t do hardly anything for my partners Ford s max, for example when I wanted change her rear brakes there is no option for maintenance.
1 July 2026
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re sorry the product didn’t meet your expectations. We know that sometimes things don’t work perfectly for everyone, especially when it comes to different vehicles or specific situations. We encourage everyone to take a close look at the compatibility details on our website before making a purchase.
If there’s anything we can do to help or clarify, please don’t hesitate to reach out.
As an inexperienced home mechanic I…
As an inexperienced home mechanic I found Carly very helpful diagnosing some issues with my car. Gave me confidence to buy service items I would never have found. Extremely helpful.
17 July 2026
Rubbish Company
It's never worked, paid a lot of money for it, and Carly stopped responding to my emails, I will never use them in the future.
2 March 2026
Reply from Carly Solutions GmbH
We’re sorry that Carly has never worked as expected for you and that you feel left without support after contacting us by email.
We do respond to all customer emails, but we understand how frustrating it is if you did not receive a helpful answer or if the communication did not resolve the issue. Carly’s available functions can depend on the vehicle brand, model, year, installed control units, and vehicle software, so technical review may be needed when something does not work as expected.
Your feedback is important to us, especially when the product experience and support communication did not meet your expectations. We’ll use it to keep improving both our technical information and our support process.
Reply from Carly Solutions GmbH
We’re sorry that Carly did not scan any of your three Subarus. We understand how frustrating that is, especially when you expected the app to work across multiple vehicles.
At the same time, we would like to respectfully clarify that Carly has no fraudulent intent. The available Carly functions depend on the vehicle brand, model, year, installed control units, and vehicle software. This means that even within the same brand, scan availability can vary depending on the specific vehicle configuration.
We would like to review your case and check whether this is related to compatibility, connection setup, or a technical issue. Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject. Please do not share any personal data publicly on Trustpilot.
Your feedback helps us improve how we communicate vehicle compatibility and technical limitations before purchase.
Easy device
Easy device, and happy to have bought it. Although the delivery was postponed by a huge demand.
17 July 2026
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