My Auto Parts Reviews 

982
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, the smooth and straightforward online ordering process, and the remarkably affordable pricing across a wide range of auto parts. Many people also highlight that items arrive well-packaged, accurately described, and ready for immediate use or convenient local pickup. Though some customers noted issues, a minority of reviewers were dissatisfied when specific products failed to fit their vehicles properly or differed from online descriptions. Additionally, a few people reported frustrating delivery delays, long waiting times, and occasional difficulties trying to cancel orders or communicate with support.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided consumer experiences. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide range of differing experiences.... See more

Price

Reviewers highlight positive aspects of price, noting that items are available at very competitive and... See more

Website

Clients share ambiguous opinions on website features and functionality. Many consumers report a seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website was good easy to find what I was looking for. However didn't get the usual confirmation email and parcel tracking, so went through the process again think purchase hadn't gone through. Now I'v... See more

Rated 4 out of 5 stars

A difficult review to write because my experience with Auto Parts was mixed – but the bottom-line is that I would buy from them again because they provided a full no-quibble refund. The product (a fro... See more

Rated 5 out of 5 stars

I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... See more

Company replied


Company details

  1. #9 of 13 best companies in Auto Parts Store
  2. #9 of 14 best companies in Car Accessories Store

Written by the company

My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.


Contact info

3.9

Great

TrustScore 4 out of 5

982 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(982)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A genuine part

A genuine part, promptly delivered at a reasonable price. I found examples of what I was after cheaper elsewhere, but I paid extra for genuine, from a local company, because I will always support Australian companies who employ Aussies.

17 November 2023
My Auto Parts logo

Reply from My Auto Parts

Thanks for the fantastic review Greg, and your support! We are family-owned and run and very proud!

Rated 4 out of 5 stars

I got what I paid for

I got what I paid for. The box was looked like it has just arrived from a war zone when it arrived at my house. Thank God the side view mirror was still intact.

17 November 2023
My Auto Parts logo

Reply from My Auto Parts

thanks for the review Toor!

Rated 5 out of 5 stars

The trusted store for purchasing the auto parts

Recently, I bought a “Tail Lamp Passenger Side Certified Suits Mitsubishi Magna TH/TJ Sedan 7/2000 To 5/2003”. The product is new with the excellent conditions, and it arrived on time with the professional package.
It has already replaced into my car and works very well, much appreciated for your great service!

19 November 2023
My Auto Parts logo

Reply from My Auto Parts

Thanks so much for the fantastic review Grace!

Rated 5 out of 5 stars

Excellent service

Good product. Fit the car perfectly. Great price. Excellent service.

20 November 2023
My Auto Parts logo

Reply from My Auto Parts

Thanks so much for the 5 star review Angel!

Rated 5 out of 5 stars

Super fast delivery to Perth

Super fast delivery to Perth. Ordered a headlamp on Wednesday, item arrived on Friday.

19 November 2023
My Auto Parts logo

Reply from My Auto Parts

Thanks for the great review Dean!

Rated 5 out of 5 stars

Good Experience

Product delivered without fuss and perfectly described as ordered. Good price.

19 November 2023
My Auto Parts logo

Reply from My Auto Parts

Thanks Adrian!

Rated 3 out of 5 stars

Not quite right

Not quite right. Cheap nasty plastic. Hose fittings different size rom original. Lid is suspect.

19 November 2023
My Auto Parts logo

Reply from My Auto Parts

Hi there Clayton, we are disappointed that you are not happy with the quality of the part you ordered. We take reviews like this very seriously and would be happy to investigate this further, if you could please contact our team at sales@autopartsgroup.com.au with your contact details and VIN number please?

Rated 4 out of 5 stars

Work well

Quick delivery. Item was as described. The connecting lugs are a bit flimsy but it stays, on and no problems so far.

17 November 2023
My Auto Parts logo

Reply from My Auto Parts

Thanks James for the review!

Rated 5 out of 5 stars

Thanks guys ,great work

Thanks guys ,great work. Not everything goes right the first time,great communication and prompt delivery

17 November 2023
My Auto Parts logo

Reply from My Auto Parts

Thanks Michael for the great review!

Rated 3 out of 5 stars

Was not really impressed as the part i…

Was not really impressed as the part i ordered arrived broken and I'm now still waiting for the new part to be delivered!

22 October 2023
My Auto Parts logo

Reply from My Auto Parts

Hi David, we are disappointed that you received a faulty part. We take reviews like this very seriously and would be happy to investigate this further, if you could please contact our team at sales@autopartsgroup.com.au with your contact details and VIN number please?

Rated 5 out of 5 stars

Professional staff, fast delivery

Professional, friendly staff, good price for my item. Impressed with next day delivery, packing excellent

21 September 2023
My Auto Parts logo

Reply from My Auto Parts

Wow, what an incredible review Jeff! Thank you

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