Muuto Reviews 33

We bought buttons in assorted materials and sizes. Large ones were fine, but the smallest ones used the same screws. These needed my largest wall plugs, and the plugs were bigger than the base of the button. I had to trim the flange off the plugs, and even then you can see them if you look closely. Generally I prefer things over-engineered, but not when there's a flash of blue at the base of each button. Can't usefully remove them and send back as I'll be left with a load of holes in my wall!

Bought a coffee table that had stains on it almost immediately after use. I've been trying to get their help to understand why such a expensive coffee table would get marked up like this so quickly. After over two months of emails/chasing, all I'm being told is it's not covered by their warranty. I would not recommend Muuto at all or the shop I got it off (Haus).

The ceiling lamps look good online and if mounted by professionals, but are impossible to mount in regular homes. Spent 3 hours trying to rebuild the mounting system because it is not designed to be retrofitted in an existing home, only to end up with a terrible-looking chaotic crooked cable knot where it’s attached to the ceiling. Sort of ruins the whole design. 2 stars for what is dangling below.

Love the design, but unfortunately the product quality is bad and the customer service is very poor. I would advice against buying the muuto outline couch: the cushions are not correctly fitted or strongly attached to the couch and therefore will sag very quickly (something you do not expect at this price point). When you address this point at customer service they simply state you should buy new cushions at muuto. Well, that is an interesting (and very money driven) strategy.

We purchased a Stacked Storage System in Oak finish in January , which was delivered in February.
This is a modular system that you assemble yourself.
We paid 1500 EUR for a small shelf that is not even solid oak, but veneered, i.e. a thin foil of oak glued to an MDF base : we could probably have had the same for 150 EUR at Ikea... Upon assembleing the shelf, we noticed it was not lacquered or oiled : there was no protection whatsoever on the wood, and as we know it, oak is very sensitive to water or oil stains..
We asked the question to Muuto : has it been treated, if not why, and in this case, what do you recommend we apply ourselves as a treatment ?
After a long series of email exchanges with Muuto customer service, where they first said it is not normal and it should have been treated, they finally came back to us saying that it is normal that the products are not treated, that's what gives the products it's "unique character" and that stains and spots are not covered by warranty either.
On their site, or the product documentation, there is no mention that the product is treated or not treated..
On the question of what product they recommend to treat the shelf ourselves, the answer was that they cannot recommend anything, because markets are different and they cant' test all available products, and bla , bla , bla...
Bottom line : we sell you an overpriced piece of furniture that's not protected against the risks of daily use and when you ask for advice on how to do it your self, they are not even able or willing to help...

My advice : stay away from that hipster brand, there are better alternatives for the same prices like Huelsta or Ethnicraft.

Beware they charge 15 Euros for returns from Europe!

Poor customer serive. I bought 2 pillows after not even 2 years both zippers are broken. Horrible quality for £400
Also I got a rug for over £800 which starts falling apart already.

Unfortunatley the retailer I bought it from has gone bust during lockdown. Muuto insists I need to return it to the retailer or have a receipt. First of all it's obvious that it's their brand as it has a label secondly who keeps receipts for a pillow. Absolutley apauling excuse just to not exchange their poor quality product.
Stay away from that brand. My IKEA pillows are 8yrs old and in better shape. Muuto pillows are ready for the bin after 2yrs.

Really cheap quality screws that you can only use once as the metal flakes. It also bends out of shape making it hard to screw the Dot onto it. Good luck getting the screw out of the wall later.

Their delivery times are shocking and customer service poor.

We ordered two expensive sofas and expected a premium service - we were dissappointed.

We asked their UK dealer called 'Utility' for a delivery date about 2 months after our order was placed. They sent us several replies claiming not to have had one from Muuto. So we asked Muuto's customer service direct. They refused to comment on our order and just sent us back to the dealer who was not giving straight answers! No help at all!

Muuto then claimed the dealer had been given a delivery time while the dealer claimed they had not.

After several email rounds, the dealer told us it would be another three months to despatch (5 1/2 months from order) so probably six months till receipt. I think 2-3 months to deliver is okay, but six months is absurd and the attempt to not tell us suggests they know it's unreasonable.

They also attempted fob us off by blaming 'Brexit', but this is clearly not a shipping/customs issue as we are nowhere near a shipping date.

Altogether pretty poor for a so-called 'Premium' brand.

If you spill coffee on the Muuto coffeetable it's ruined. Poor quality for a high price.

I have several modules of the Stacked Storage System. The design can easily be refreshed by playing around with the space between the modules, or mounting them with backboard directly onto the wall. Overall it was a great purchase.

I bought the Ambit Rail Lamp at HAUS in London. I love the simple and elegant design. I will come back for more beautiful design.

Great design. Great company. Great service