MUSTO Reviews 

Trying to return an item. First, the returns portal does not recognize my email-adress or order number. Tried in different browsers, to no avail. Adress is correct, since i've received musto communication on the same adress. So, trying to call, both UK Musto number and Helly Hansen (who owns Musto) number in the Netherlands. Same redirection. Been in the queue for 4 times, for 20 minutes, hearing, 'you are the first in line'. After 20 minutes, I get thrown out of the queue. So, tried the chat on the Helly Hansen website, as they are the owners and shippers. Tried INSIDE their business hours, but every time I try 'no agents availaible'. While, of course, the stupid chatbot keeps offering me to speak to an agent. Also been waiting for a reply on my email, about not being able to return. You can guess, no reaction. MUSTO and HELLY HANSEN, REALLY!!??

Edit: one day later I finally got hold of an actual agent in the chat. He was very helpful and I got to return the items.

Do NOT trust the sizing information on the website, they are way out.
Quality is no longer good and customer service does not exist.
Easy to see why their store in Kildare, Ireland closed down.

Ordered a jacket as a present, next day delivery was £20. Waited 3 days. They cancelled my order, email was fairly blunt. Fairly pointless endeavour on the whole - wouldn’t recommend shopping with them, I certainly won’t ever be.

I bought a Musto Performance Snug jacket at least 25 years ago from Duncan's Yacht Chandlers in Glasgow. Despite regular use sailing and generally, it was still in good overall condition. Recently the hood draw cord came adrift.  I sent this favourite garment to Scottish Mountain Gear. Their Rona was very helpful. It has now been returned to me as good as new.  Astonishingly Musto picked up the bill! 
Not only am I extremely impressed with the product and the service received from SMG but astonished and delighted by Musto's generous support.  Such really warrants praise in this day and age of grab and take - sadly so many enterprises have disappointed me lately. 

Musto Cowes store. I had a purchase that didn't fit and I don't live anywhere near Cowes. However, their staff went above and beyond to help me out and I can't thank them enough. Real customer service, thank you.

Incredible customer service from Musto in Australia. Easy returns and assisted with a stock issue, and swaps and sizing of shorts and jackets. I have also bought men’s shoes even though I am a woman, and they are great- very comfortable. Beautiful shorts, again, so comfortable. I am very happy to be using a full Musto kit for my ARC Atlantic crossing next month. Thank you Musto! PS Andreia in customer service has been incredible to deal with!

Amazing customer service. I had an issue with delivery. This was NOT the fault of musto. More likely a customs or courier issue. Before I had chance to chase it up I received an email saying they were aware of the delay and were in the process of chasing it up and they would get back as soon as they heard. As promised they did follow up with another apology and provided further information. The order arrived in line with their estimation. Very unusual to have pro active customer care nowadays. Really impressive service. Coat is very nice as well. I will be back

High Quality Clothing

I placed an order on the Musto website and I am very happy with my purchases. I had no issues with the delivery or the quality of the products, which were very good as always. Ignore the bad reviews.

I have been buying Musto for years, especially the t shirts. The quality of the t shirts is now appalling. I have been trying to convince myself the issue is a one-off, or blaming it has been washed incorrectly. It is none of the above. I am fed up with Musto, the quality of the t shirts is garage. I will not buy anymore of them and would highly recommend the same to anyone reading this review. Take your business elsewhere.

Pleased I didn’t listen to the reviews, fantastic service all the way . Ordered and delivered 4 working days and absolutely love the product so much O have just ordered another pair in a different colour . Olivia was brilliant helping me get my order on time for my holiday . Great service great quality

Really slow delivery. Claims to be British but items ordered online to Britain are dispatched from mainland Europe. Customer service no use.

First of all, I have to say that in general, the quality of Misto was good. We have been using musto clothes and boots during our high-end charter and regatta during the past years on our sailing yacht Anima on Spirit of Anima.
3 to 4 years ago I bought a pair of Gore-Tex ocean racer boots for close to €500 from Musto. The boots are still in very good quality as I treated them always well after use.

The sole became very hard and is sliding on the deck. I informed Musto About the quality issue. Musto was telling me that the warranty is only two years. They also suggested that I should send the sole of the boots or buy an anti slip spray. I tried this but it didn’t help.

So I informed Musto. Despite of the fact that the Boots were out of the warranty, Musto offered me a 30% discount on the next buy. I don’t know how long a sole should be anti slip but I think it’s fair from Musto to offer a reasonable discount when the product is out of warranty.

This is not the Musto stuff I used to buy many years ago. Take notice that the brand is not appointed anymore and the endless 5 stars reviews or their website are just graphic gimmicks. I still have one of their appointed sweathers and that one is still immaculate after years of use, but the last flecees I've spent money on are complete garbage. I mean, after just 4 months of normal home-office use they look like crap. 90 to 130 euro each. Should have stayed with Patagonia for that money...

The website is abysmal. It crashes 80% of the times one tries to shop. One would have thought someone at Musto would have figured it out by now, alas, not yet. It crashes before you can start shopping, during shopping, flickers and locks you out, thus preventing one from shopping till they change their IP. The website spontaneously empties your cart before paying, doesn't allow one to log into their account once they've started shopping... It's a genuine nightmare. Shop's all right one manages to get through the stupid website.

Currently waiting on a QR code to return items I have registered the return and sent several e mails to customer service providing order no s and case no given when I contacted customer service
Genuinely the worst service I very experienced online shopping really poor
This situation has been ongoing for over a week now

I purchased a Polo from Musto.com, the images on the website where different to the polo I received. The polo I received was missing the Musto logos on the front and back, After contacting support they told me this is the updated design and that I didn't want it I could pay to return the Polo.

It can't be that hard to update your product photos if you've implemented a new design surely. Customer Support has been terrible contacting the ACCC about this issue. Musto service has gone downhill terribly.

They use DHL, who get you to stay at home and wait while their driver does a 3 point turn outside your house, marks the item as 'nobody at home' and then drives off to save themselves 20 seconds.

I have bought several Musto pieces of clothing over the years and have been reasonably happy with them until now. The pair of deck shorts I bought less than two years ago have an issue with the seam in the seat which could have easily been repaired or replaced by Musto. I sent them back and just had them returned without so much as a note or explanation. I asked for one only to be told that an email had been sent through refusing to honour the warranty. Apparently, $170 pair of Musto shorts is not designed to last two years. I told themI’ll be buying from Patagonia instead who will actually repair any product that wears out. I think that if I’m paying a premium for sports clothing, then the Brand should back their workmanship It would seem that Musto does not have that attitude so they’ve lost a customer.

Had a problem with my new Musto white EVOLUTION ORIGINAL CREW CAP. The dye had run onto the white.
Customer Care kindly sent me a new replacement as it was still under their 2 year warranty. I didn’t even have to return the original one. Excellent service.

Saw it on 19 Oct. Ordered it on 19 Oct. Musto shipped it on 21 Oct. Received and wearing it 23 Oct. Two days from Musto shelves in the Netherlands to my shelves in Northern Israel. Great price, free shipping (the magnificent DHL On Demand), and they offer a pre-pay customs/VAT option to ensure lightning fast delivery. Received in perfect condition and exactly as ordered. No hesitation to buy from this site in future.

Took one star off because their site is not stable. Some days it works. Some days it dies a death in the middle of browsing/checking cart/ordering.