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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers appreciate the platform for its ability to display synchronized lyrics, enhancing their music listening experience. People frequently highlight the ease of use for both the website and app, praising the intuitive interface and the tools available for editing and syncing lyrics. The opportunity to contribute by translating and verifying lyrics is also a significant positive for many users, who enjoy being part of the music community. However, some people were dissatisfied with the app's performance, describing it as buggy and less optimized compared to the website. Specific issues mentioned include difficulties with editing older, incorrect lyrics, occasional glitches where contributions don't appear, and problems with the keyboard in the translation tab. A few other people also felt that customer service was not always effective, citing ignored support tickets or unhelpful redirects, and some artists expressed frustration with verification delays and the requirement to pay for certain services.

What people talk about most

User experience

People report ambiguous experiences with user experience. Many reviewers express frustration with bugs,... See more

Application

Users describe ambiguous interactions with the app. Many reviewers praise the app for its ease of use,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express significant frustration with... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers, like those attended by... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers were generally satisfied... See more

Based on these reviews

Rated 4 out of 5 stars

I really enjoy seeing the lyrics to the songs I listen to in sync. I like the tools that come with the app, too. The only things I don’t like about the site are how I can’t edit certain songs that w... See more

Rated 4 out of 5 stars

Chatbot though fast and with helpful suggestions did not resolve my issue. Human intervention fixed almost immediately but I had to take basic subscription to get that extra help. That being said... See more

Rated 4 out of 5 stars

Musixmatch give me opportunity to conrribute to translate my favourites artist song. Which means the nuance what I feel with theirs song I can transfer into my language. So my peoples can feel the nua... See more


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

802 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Musixmatch is a very great app

Musixmatch is a very great app, and also the best for lyrics and song syncing giving an individual or music lover a clear understand of every song linked to Musicmatch. Musixmatch is know to be the best lyrics app

20 December 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Seems to be a useful service

Seems to be a useful service, since Spotify, etc, don't have their own way to integrate lyrics. MM's interfaces are pretty dependable though they have an apparently ongoing issue with submissions not being recognized by their systems as "saved", written them a couple times about this but they seem diligent and interested in fixing it. Stay tuned.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Fix autoscroll while syncing

Main complaint is that everytime while syncing, when you press the arrow and you are half way through the song, on desktop, the whole thing automatically scrolls you to the top, which ultimately slowed down the process of quickly syncing before fine tuning

10 April 2026
Unprompted review
Rated 2 out of 5 stars

Good service, poor cancellation experience

I was generally satisfied with the service itself, but my experience changed when I needed to cancel due to a personal situation and reduced income.

The cancellation and auto-renew process was much more difficult to locate and complete than it should be. The instructions in the help section did not match the actual steps, and attempting to turn off auto-renew was effectively impossible despite following those instructions.

The support response also took four days, which added to the frustration.

In the end, the only reliable way to stop the subscription was to delete my account. That should not be necessary for any paid service.

To their credit, a refund was issued once support responded, but the overall experience affected my trust.

Had the cancellation process been clear and straightforward, I likely would have returned as a customer once my situation improved. Instead, the experience created significant frustration and lasting resentment, which is why I will not be returning.

A clear and functional cancellation process is just as important as the service itself, and this is an area that needs improvement.

The fact that the only reliable way to stop the subscription was to delete my account significantly damaged my trust. Policies like this are short-sighted and ultimately cost them a customer who otherwise may have returned

31 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Thank you for taking the time to share your experience with us. We’re glad to hear that you were satisfied with the service itself, but we’re truly sorry that the cancellation process caused frustration during what sounds like a difficult time for you.

Your feedback highlights some important issues, particularly around the clarity of our cancellation and auto-renewal steps, as well as the delay in our support response. While we always aim to reply as quickly as possible, there are times when a high volume of incoming messages can lead to longer response times. That said, we understand how frustrating this can be—especially in situations that require timely assistance—and we are working to improve in this area.

We have also requested your information and look forward to looking into the specifics of what happened in your case, so we can better understand where things went wrong.

We appreciate your acknowledgment of the refund, and we’re sorry that the overall experience left you feeling this way. Your feedback is incredibly valuable and will help us improve.

If you would ever consider giving us another chance in the future, we will be more than happy to provide a smoother experience.

Wishing you all the best moving forward.

Rated 1 out of 5 stars

This website SUCKS

This website SUCKS. Never using again. Would give zero stars if i could. Terrible site. Don't use.

1 April 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you’re open to it, we’d like to better understand what went wrong and see how we can help. Please feel free to share more details or your contact email via Trustpilot so we can look into your case and assist you directly.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

I love Musixmatch

I love Musixmatch, and after undergoing the lyrics contribution exam that comprises of structures, sync, tags. I must say that I’ve learnt new. And I hope my contributed lyrics appears on Spotify as soon as possible as people are demanding for lyrics.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent support - unusable

I liked Musixmatch when it worked but was always a bit sceptical towards the fact they had a monopoly on lyrics distribution to most platforms. Sometimes I had issues but the support quickly resolved my issues. Recently I have had issues with verifying my account, since the useless ai-bot couldn’t help I decided to delete that account and create a new one to link my artist to. When trying to verify my artist on the new account it says the artist was already claimed by another account (my deleted one). Now I can’t get access to my artist profile. Obviously I try to reach out to support via the site as well as through e-mail. Every time I get told I have to pay for a years subscription to receive help by a human. I have new music on the way and really want to be able to add the lyrics to these songs. Right now the only way to do this is paying for premium. Musixmatch pro shouldn’t be allowed to be called a free platform if it’s in this unusable state.

I’m hoping they read this and add back some form of human support.

28 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Jurre,

Thank you for sharing your experience. In your case, to regain access to your artist profile, we’ll need to remove the artist claim from the previous account that was deleted and then add it to the new account you created.

We’ve asked you via Trustpilot to share your email address so we can reach out directly and guide you through this process to ensure you can access your artist profile and add lyrics to your new music.

Best regards,
The Musixmatch Team

Rated 2 out of 5 stars

Using musixmatch as an artists is very…

Using musixmatch as an artists is very inefficient. It asks me for identity verification, then it tells me it is already verified. Then when i try to access my lyrics I get repeated error codes.

28 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello,

Thank you for your feedback, and we’re sorry to hear about the issues you’re experiencing.

Being asked to verify your identity again after it has already been completed is not expected behavior, and we’d like to investigate why this is happening in your case. The error codes you’re encountering may be related.

Could you please share your email address via Trustpilot? This will allow us to locate your account and better understand what’s causing the issue so we can help you resolve it as quickly as possible.

Best regards,
The Musixmatch Team

Rated 1 out of 5 stars

I always get errors with this platform

I always get errors with this platform, right now I can't distribute my song lyrics because apparently a "matching audio" was not found on Spotify even though the song is clearly live, and I get an error message when I try to connect to my apple account. As if that wasn't enough, when I do manage to distribute lyrics the syncing is off beat on music stores. Can someone please suggest a better lyric distributor!

25 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Tshepo,

Thank you for your feedback, and we’re sorry to hear about the issues you’re experiencing.

The error related to “matching audio” not being found can happen if the audio source is missing or not yet properly matched in our catalogue. This is something we can definitely help you resolve. The issue you mentioned with connecting your Apple account may also be related and worth investigating together.

We’ve asked you to share your contact details so we can reach out and look into your specific case. Once we have that, we’ll work with you directly to get everything sorted as quickly as possible.

Best regards,
The Musixmatch Team

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