musicMagpie Reviews 

360,945
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 33,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the wide selection of pre-loved movies, music, and books available on the platform. Consumers also note the highly competitive prices, consistently reliable product conditions, and the remarkably smooth, straightforward trade-in process for selling old mobile devices. However, some reviewers were not happy with item quality, specifically mentioning scratched music discs, non-working DVDs, or unexpected technical issues with refurbished mobile phones. Additionally, a few people noted occasional delivery setbacks, such as packages experiencing courier delays or arriving with somewhat inadequate protective packaging.

What people talk about most

Product

People report positive experiences with product, noting that items such as CDs, DVDs, books, and refurbished... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast arrivals.... See more

Service

Customers had positive experiences with service, highlighting a quick, painless, and reliable process when... See more

Price

Consumers find price to be positive and consistently report great value and competitive rates. Reviewers... See more

Quality

Users describe positive interactions with quality, noting that items consistently arrive in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have two DVD players and want to watch some old favourite. Streaming is charging and more expensive than buying bundles on Music Magpie. All DVD’s arrive quickly and great condition using royal mail.... See more

Company replied

Rated 5 out of 5 stars

Trading in my old phone via Timpson was quick, easy and straightforward. Having had a poor experience with a previous trade in, I particularly valued being able to hand my phone over in person to be a... See more

Company replied

Rated 5 out of 5 stars

MusicMagpie always provide quality (used) material. Wether it is CDs or DVDs or whatever you order. Combined with a first class Postal serve and competitive prices What more could a customer ask for... See more

Company replied

Rated 5 out of 5 stars

Brilliant service provided for selling on a mobile phone. Easy to set up account, good price offered, helpful guides on how to clear personal data before sending, and payment was received straight in... See more

Company replied


Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service
  3. Online Marketplace
  4. Used Computer Store

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!

Start Selling Sell Mobile Phones

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!
Fast Same Day Payments
We pay on the same day your items arrive with us, giving you cash to spend sooner!
Tech Price Promise
We guarantee to pay the full amount we offer for your tech (including mobile phones or games consoles) or return them for FREE – no questions asked!
FREE App
Use your phone’s camera to scan your CDs, DVDs, Games and Books for an instant price. It’s easy to sell Tech using our app too!
FREE Courier
We’ll pick your stuff up from your doorstep on a day of your choice. Alternatively, you can send your stuff for FREE from a ParcelShop or Post Office.
Send Your Stuff in One Box
Whatever you’re selling, pack it all into one box. Best of all, you can use any box you like!
Hundreds of Millions Paid Out to Our Happy Customers!
Are you one of them? Leave us a review and let us know what you thought!
Refer a Friend and get a FREE £5!
Love using our service? Tell a friend about us and we’ll give you both a FREE £5! You can refer as many friends as you like, so there’s no limit to the cash you can make. Click the 'Visit musicMagpie' button below to get started!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

361K reviews

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1-star

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4.5

All reviews

(360,945)

32,412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process of selling my phone…

The whole process of selling my phone to Music Magpie was quick and smooth and I received payment within the hour after handing it in to Timpson’s. Job done, and offer price was reasonable, so I have no complaints on their service

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Trish,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Fair price and quick payment

Dropped my phone off at Timpson and the money was in my account within 15 minutes. They are the only one of these types of traders I will use. I’ve had money knocked off for no reason with others and another just didn’t respond despite my phone being with them. Would recommend music magpie though.

19 August 2026
musicMagpie logo

Reply from musicMagpie

Hi joanne,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Great condition product at a good price…

Great condition product at a good price and item was delivered very soon after the order was placed.

10 September 2026
musicMagpie logo

Reply from musicMagpie

Hi AAA,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 4 out of 5 stars

99% happy transit issues

One of the discs in the double album was loose or came loose in transit marking it up .its rare but happened also one cd case was cracked which i had to change again rare

11 September 2026
Rated 5 out of 5 stars

Great way to get rid of unwanted items

Great way to get rid of unwanted items. Easy set up, postage and money paid quite quickly. Thank you

4 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Jayne,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Royal Mail delivered my item on Monday…

Royal Mail delivered my item on Monday special delivery and had no response from music magpie to confirm receipt or when I will receive payment. No telephone number to call and the support email is slow in coming back to you only to say you must have used a different courier than the label you sent us which is not the case. Tracking my parcel with Royal Mail confirms all delivered and signed for by music magpie , still in limbo and don’t know what is happening

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of CD and DVD to choose…

Great selection of CD and DVD to choose from good quality and low prices. Items dispatched quickly and securely wrapped / packed for post . Highly recommended seller. First class.

4 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Robert,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Usual good service

Usual good service. Thanks Denis Brown.

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Denis,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Fast Delivery from initial order

Fast delivery from initial order

4 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Yolande,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Quick easy

Quick easy
Payed out same day
Great service

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi neil,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars
musicMagpie logo

Reply from musicMagpie

Hi Mr,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

always send goods out on time and are…

always send goods out on time and are packed carefully so as not to damage any goods sent out and you always have a great choice of items to pick for at great prices

4 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Mrs,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Awful service

Awful service. Evri (who are the worst delivery service) stole my package worth over £40 and music magpie said it can't refund me. Rip off merchants.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful Customer Service

Bought two items and only three arrived. Advised them and questioned where it was. Still waiting for a response from them, when I contact them to enquire further they just say your query has been updated and do not respond further. Second time in six weeks they have not delivered an item. It is obvious they are advertising items for sale which are not in stock but still taking the money for.

11 September 2026
Rated 5 out of 5 stars

best customer service i have ever had…

best customer service i have ever had anywhere, never had a problem with them and i have recommended musicmagpie to a few friends now!!

11 September 2026
Unprompted review
musicMagpie logo

Reply from musicMagpie

Hi Chelsea,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Selling my phone through the website…

Selling my phone through the website which was easy, you are asked about the condition and mine was immaculate as it has had a glass screen protector and armour case since brand new. Then it is valued to the condition which was £75. Took a week for them to receive it , then receive an email that it is worth £7.50 because the microphone sounds a little off. It recorded and played sound perfectly before sent as I recorded bird sounds and played back was crystal clear. I believe this company just wants your product as cheap as possible. They are a waste of time and will never use them again

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service never had a problem

Fantastic service never had a problem

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Shaun,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Very reasonably priced and fast…

Very reasonably priced and fast delivery.

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Michael,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

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