The social media campaign produced some very postive results that helped push the band and the project to a higher level. Communication with Music Gateway was very postive, Charlotte waa very respo... See more
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See what reviewers are saying
They increased our membership fees from a yearly rate of 10 Euros without sending any message to 150 (!) Euros, then they made it impossible to cancel the membership via their website after login - we... See more
I've been working with Sam Loughlin on clearing songs for my feature since 2023. He has met every challenge that we encountered with solutions and a positive attitude and worked hard to make sure we e... See more
Company replied
Sam was really knowledgable, open and friendly when sharing his expertise in Sync licensing. He gave me a lot of ideas to pursue myself and also introduced me to the various services Music Gateway of... See more
Company details
Written by the company
Music Gateway is a global music industry platform built specifically to empower independent artists, bands, producers, and music professionals. Whether you're looking to distribute music to Spotify, Apple Music, and over 150 digital streaming platforms, or you need professional online mastering to enhance your tracks, Music Gateway offers a full suite of services designed to support your career at every stage. Our artist-focused platform provides access to music sync licensing opportunities, helping musicians get their songs placed in film, TV, ads, video games, and trailers. Through our exclusive music promotion services, we help increase visibility on streaming platforms and social media, driving real fan engagement and growth. We pride ourselves on being more than just a digital music distribution company we’re full label services platform for creators who want to break through the noise. Every service is tailored to support independent music, from YouTube monetization and metadata optimization, to playlist pitching and press coverage. Whether you're an emerging artist or an experienced industry professional, Music Gateway is here to help you grow your audience, earn more from your music, and get discovered. Join our global community of creators and take your music career to the next level.
Contact info
40-44 Church Street, RH2 0AJ, Reigate, United Kingdom
- +44 20 4509 9090
- support@musicgateway.com
- www.musicgateway.com
3.7
Average
650 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great communication
Great communication, very professional and will definitely use again.
14 May 2025
Unprompted review
Reply from Music Gateway
Thank you for the great feedback! We're so pleased to hear you found the experience professional and communication strong, we look forward to working with you again soon.
Lee and the team were great with our…
Lee and the team were great with our campaign. Many thanks!
14 May 2025
Unprompted review
Reply from Music Gateway
Thank you so much for the kind words! We’re thrilled to hear that Lee and the team made a positive impact on your campaign, we’ll be sure to pass along your thanks.
It’s always a pleasure to support great projects, and we’re here when you’re ready for the next one.
Thanks to the team at MG for setting up…
Thanks to the team at MG for setting up an account system that works well for me
3 April 2025
Unprompted review
Reply from Music Gateway
Thanks so much for your kind feedback! We're really glad to hear that the account setup works well for you. We're always here to support your journey.
Professional advice
It's a good site, good for musicians. Helpful staff. Professional advice
14 May 2025
Unprompted review
Reply from Music Gateway
Thank you so much for the kind words — we're really glad to hear you've found the platform helpful and the team supportive.
We’re passionate about helping musicians succeed, and it’s great to know our professional advice and service have made a positive impact. If there’s ever anything else you need or want to explore on the platform, we’re always here to help.
Thanks again for being part of the Music Gateway community!
Very professional
Very professional, thoughtful and responsive. This was my third project with them and I will be doing more.
13 May 2025
Unprompted review
Reply from Music Gateway
Thank you so much for your feedback, we really appreciate your continued trust and support!
It’s been a pleasure working with you on your projects, and we’re thrilled to hear you’ve found the experience professional and responsive. We’re here to support you every step of the way, and we’re excited to collaborate again on your next project.
Thanks again for being part of the Music Gateway community!
Warm regards,
The Music Gateway Team
Music Gateway is the real deal
Music Gateway is the real deal! Was a bit skeptical at first but they were super responsive and managed to get legitimate traction on my music in just a couple of weeks. Would highly recommend! Their A&R team is excellent!
6 May 2025
Unprompted review
Reply from Music Gateway
We're so pleased your happy with your campaign, Andrew! Thank you for the great feedback.
Stole £25...
Randomly charged £25 to my bank and will not respond to my email in over 2 weeks. Definite scam and insanely sketchy, stay away.
19 April 2025
Unprompted review
Reply from Music Gateway
We’re sorry to hear about your experience, and we’d like to reassure you that we do not process payments without prior consent.
All charges on our platform occur when a user signs up for a paid plan or accepts an offer, in accordance with the Terms & Conditions agreed to at sign-up. If you believe you were charged in error or haven’t received a response, please double-check that your message was sent to support@musicgateway.com as we aim to respond to all inquiries promptly and fairly.
We take claims like this seriously and are always happy to investigate and resolve any billing concerns.
Very poor support
I have a problem with a pending release on MG, and I have been waiting a week for it to be released, even though I was told everything was in order. (It's not my first release on MG, so I know what to expect usually). It is not a normal situation in that I had to replace the audio on the release on the day before it was due to be released, but I followed the instructions and was told the release would go ahead after a couple of days. That was a week ago.
I appreciate that my last minute change to the release was not MG's fault, but my beef is that I cannot get anyone to respond to my e-mails to tell me what's going on, i.e. the song is still not released, even though nearly a week has passed, and we are heading for bank holiday weekend in the UK where I'm guessing no-one will be available!
It's a shame. I like MG. No, they are not perfect, but they are no worse than the other platforms and offer some good additional services. However, this situation is especially frustrating when they are keen to take money to help your career with song promotion, etc., but cannot help me resolve the embarrassment of having announced a release to the world on social media and radio, but have it still unavailable! Even Spotify were able to respond to me, and I am still waiting on MG. They should commit to a deadline for support responses or give penalty payments to their clients.
1 May 2025
Unprompted review
Reply from Music Gateway
Thank you for your review, we really appreciate your continued support and balanced feedback.
We completely understand how frustrating delays like this can be, especially after you've put time and energy into promoting your release. While we always aim to deliver a smooth distribution experience, last-minute changes, such as replacing audio shortly before the release date, can unfortunately lead to delays across partner platforms. We do our best to communicate this in advance, and it sounds like that was the case here.
Our support team operates during standard working hours (Monday to Friday), and we don’t currently offer weekend coverage. However, we’re actively reviewing how we handle time-sensitive matters so we can better support our users in situations like this.
We truly value your trust in Music Gateway and are glad to hear you continue to see the value in what we offer. If there’s anything else we can do to assist you, please don’t hesitate to reach out, we’re always here and always looking to improve our label services for the independent music sector.
Usual scam
Usual scam. They ask you for a card. They keep it. Even if you delete your account they issue you a warning of charges. You go and try to stop it. Well, you only option is to create an account! They look your Spotify profile and there you get it. New profile, charge in advance with no authorization. They force you to delete your account. You do it and they charge a second time.
Super YIKES.
29 April 2025
Unprompted review
Reply from Music Gateway
We’re sorry to hear about your frustration, but we’d like to clarify that this is not how our system works.
Music Gateway never charges users without consent. Any payment is only processed when a user signs up for a plan or accepts an offer, always in line with our Terms & Conditions and with clear advance notice.
Deleting an account does not trigger charges, and users are not required to create new accounts in order to manage billing. Additionally, we do not access or charge via Spotify profiles, this is not technically possible through our platform.
If you believe something has gone wrong in your specific case, we encourage you to reach out to support@musicgateway.com so we can investigate and resolve the issue directly. We take all concerns seriously and are committed to supporting our users transparently and fairly.
Scammers
Scammers , there going to still your money if you give them your card info
25 March 2025
Unprompted review
Reply from Music Gateway
We’re sorry to hear you feel this way, but we want to clarify that this does not reflect how our billing system works.
Music Gateway does not charge users without consent. All payments are processed only when a user signs up for a plan or accepts an offer, with full transparency and agreement to our Terms & Conditions.
If you believe you’ve been charged in error, please contact us at support@musicgateway.com so we can investigate and resolve the matter quickly.
Sophie was swift and clear with all my…
Sophie was swift and clear with all my queries
25 April 2025
Unprompted review
Reply from Music Gateway
Thank you, Ravi!
I'm another victim of their fraudulent…
I'm another victim of their fraudulent scheme by changing their free plan to a paid plan by their own accord and taking money from every single person on their free plan. People joined to be on the free plan. If they wanted to pay they would of been on a paying subscription. You got bank details from us all by saying it's not to charge us and is only used for identification verification purposes for protecting of fraud. You have no rights to take out our money without our consent especially when we haven't used your site in years or not even used any service on your site. Now you have to give refunds to many and on top of that you lose many potential future customers as we have to delete our account to not get charged again. That's not a good business strategy is it and now you are desperate to try and get rid of these reviews in exchange of a refund. Yes, I have seen a lot of what others have been saying and I believe them especially when I've also been getting charged without consent. This is really bad and you have created a very bad impression on your company in the music industry now. This was a quick temporary money grab trick by you but it's going to make you suffer long term. Treat the potential customers well is the idea but no. You want to push them away by using these dirty tactics and encouraging us all to delete our accounts so no one will be using your site then. This is your own fault! Your email on your site is no longer monitored it says when I email support for a refund and when I try to speak to an agent there is none available and I'm stuck with a clueless chatbot that can't really help me.
Update next day I got a customer service response via email and said to delete my account but nothing about my refund request.
I've replied to the email about that it's unauthorized transactions and expecting a refund.
I'll let you all know the outcome.
Update the day after received a response and they issued the refunds quickly. Unfortunately for security measures my bank put a block on music gateway so the refunds declined. Now I have to unblock and reached out for them to retry issuing the refunds again. I will update you all appropriately.
20 April 2025
Unprompted review
Reply from Music Gateway
Thank you for taking the time to share your feedback. From reviewing your account, we’re pleased to see the issue was resolved positively in the end.
For clarity to others reading: Music Gateway does not charge users without prior consent. When we transitioned away from the free plan, all affected users were notified in advance by email, with clear instructions on how to cancel if they did not wish to continue. Any billing information previously provided, whether for identity verification or trial access, is securely stored and only used in accordance with the Terms & Conditions agreed to at sign-up.
We fully understand that unexpected charges can be frustrating, especially if the account hasn’t been actively used. That’s why we always aim to resolve any concerns quickly and fairly. In your case, we were happy to help, and we can confirm that your refund has been successfully processed.
If anyone has further questions, we welcome them to reach out to support@musicgateway.com to speak with a Music Gateway member.
Complete scam
I signed up for the free plan. Then they sent an email saying that they were replacing the free plan with a paid one, which I ignored. They charged me £17 without my consent. I deleted my account, yet today they charged me £70.
It's basically impossible for me to remove my credit card details from their site, I have sent them an email but I don't know if they'll even respond.
Please do not use music gateway, they are scammers and will take your money
20 April 2025
Unprompted review
Reply from Music Gateway
We’re really sorry to hear about your frustration and we want to ensure this gets resolved for you.
To clarify, Music Gateway does not charge users without consent. All billing, including upgrades or plan changes, are communicated via email and agreed to as part of our Terms & Conditions upon sign-up. If you received an email regarding the end of the free plan, it would have included instructions on how to cancel or opt out before any charges were made.
If your account was fully deleted and you were still charged afterward, that would not be expected behaviour and we’d want to investigate that immediately. We encourage you to contact our support team at support@musicgateway.com with the email associated with your account so we can resolve this as quickly as possible.
We understand how frustrating payment issues can be, and we’re here to help. While we take allegations of being a "scam" seriously, we can assure you that we are a legitimate company committed to supporting independent artists and we’re always happy to work with users to sort out any billing issues fairly and promptly.
Friendly and Supportive Staff
Friendly, helpful, supportive staff that genuinely care about your experience. Would highly recommend.
18 April 2025
Unprompted review
Reply from Music Gateway
Thank you, David! We appreciate your feedback.
Complete Scam (Edit: Got Refunded)
Complete Scam. On 20th March I was charged 19 Euro by Music Gateway. I never chose their pro plan, i was automatically upgraded from free to pro plan and they emailed me with promotional offer to upgrade which I ignored.
Today I checked my credit card transactions and they automatically upgraded my free plan to pro plan and charged me without my consent. This is gross misuse of my personal info and I request a refund asap from them since I never used their services after creating the free account. During free sign-up they say the credit card details is just for verification.
Edit: After multiple requests and talk with the customer care I have been able to get it cancelled and refunded. So, I'm increasing my review to 3 stars. The problem is that once you collect card information on the pretense that it's just for verification, it should stay as that. Changing terms and plans after 3-4 months, when the user has completely forgotten about the millions of services we subscribe to, is very improper. You can either provide a limited trial clearly mentioned during sign-up, after which users know for sure they'll be charged, or you cancel the account altogether unless the user pays.
17 April 2025
Unprompted review
Reply from Music Gateway
Thank you for taking the time to update your review and for giving us the opportunity to resolve the situation.
We understand your frustration, and we're sorry for any confusion caused by the upgrade to the Pro plan. While we do clearly outline our billing terms during sign-up, including in our Terms & Conditions and in emails ahead of any changes, we absolutely appreciate how easy it is to lose track of these things with so many subscriptions out there.
We're glad our team was able to assist you with the refund promptly, and we hope this experience hasn’t put you off completely. Our platform is designed to support independent artists and creatives, and we’re constantly working to improve both our services and the way we present them.
If you’d like to share more insights or suggestions, feel free to reach out directly, we’re always listening.
Music gateway gave me honest feedback…
Music gateway gave me honest feedback and an opportunity to get my music out to more ears! Thankful for such a great company helping to promote indie music!
18 April 2025
Unprompted review
Reply from Music Gateway
We're so pleased to hear of your experience!
definitely a scam
definitely a scam.
took money out of my account without signing up for anything.
didn’t give them permission.
have emailed support a number of times and no one ever replies. it’s been weeks.
stay well away!!!
17 April 2025
Unprompted review
Reply from Music Gateway
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to clarify that we never take payments without consent, charges only occur when a user signs up for a plan or accepts a promotional offer, both of which involve agreeing to our terms and conditions at checkout. If you believe you were charged in error, we’re more than happy to investigate and resolve this for you.
We’re also concerned to hear that you’ve not had a reply from our support team, that’s not the experience we want anyone to have. Please double-check that your messages were sent to support@musicgateway.com, and if so, feel free to follow up with your full name and email address so we can prioritise your case.
We take claims like this seriously and are committed to supporting our users fairly and transparently.
Customer service was great and fixed my…
Customer service was great and fixed my problem quickly. I find the company to be very honest and reliable.
17 April 2025
Unprompted review
Reply from Music Gateway
Thank you, Steve! We appreciate you taking the time to give feedback.
Professional team
Professional team, the website is straight forward & super easy to navigate around / upload metadata.
15 April 2025
Unprompted review
Reply from Music Gateway
Really pleased to hear you're enjoying your Music Gateway account and the team. Thanks for taking the time to feedback!
Excellent customer service
Sophie who saw to my case from the accounts team went above and beyond to help me with my case and it was greatly appreciated!
3 April 2025
Unprompted review
Reply from Music Gateway
Glad to hear you're having a positive experience with Music Gateway!
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