Music Box Attic Reviews 

3,629
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful craftsmanship, exquisite details, and the wonderfully clear, crisp sound of the custom music boxes. Buyers frequently mention that the website is very simple to navigate, offering a massive selection of songs and helpful ordering options. People also appreciate the remarkably fast shipping and the sturdy, thoughtful packaging that prevents any transit damage. Conversely, a small portion of people felt disappointed when items arrived with unexpected mechanical defects, broken musical movements, or significant delivery delays. However, reviewers note that customer support representatives work hard to resolve these issues quickly by sending replacements without hesitation.

What people talk about most

Product

Customers had great satisfaction with the product, frequently highlighting the beautiful designs, clear... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive in pristine condition with... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place has the most beautiful music boxes with a ton of song and customization options. They are very fast with shipping also. We exchanged our original box for one more suited for the recepient a... See more

Rated 5 out of 5 stars

Always the most helpful and courteous online shopping experience. Great prices and discount codes, which they share with their customers. Music Box Attic is my go-to for gift giving . I'll never go... See more

Rated 5 out of 5 stars

Excellent service. Beautiful music box. Exceeded our expectations. Thank you for this beautiful piece of art you created for our daughter. You kept every promise you made. I definitely will recommend... See more

Rated 5 out of 5 stars

I purchased the hummingbird music box for a very dear friend who lost her son. She was very happy to receive this gift and loves it very much. Ordering was easy, and there was a wonderful selection o... See more



Company details

  1. Music Box Store

Information provided by various external sources

Music Box Attic has been a leading online retailer for musical gifts since 1999, we have been focused on delivering superior customer experience and top quality musical gifts. We are a BBB-(A+-)Accredited business. We are experts in creating high end, beautiful and one of a kind musical gifts. From mechanical movements of all sizes to custom any tune digital modules, music boxes with LCD Screens to show personalized videos, custom engraving and gift wrap we can offer any personalization you can think of. Your orders are 100% guaranteed in Full, no questions asked, return or exchange and help is always a click away.

All orders ship Free

Written by the company

We are now shipping all orders via USPS Priority Services for Free
Visit www.musicboxattic.com and get the most unique custom made gifts and don't pay a penny for shipping, ever, always free. Expedited services and international shipping do not apply.

100% GUARANTEE

Unmatched Industry Guarantee From Music Box Attic

Music Box Attic is the only online musical gifts store that provides a 100%, no questions asked, no hassle, 100% ONE YEAR (365 day) guarantee. You can return or exchange your product at any time for a full refund. Some restrictions on custom made products may apply, but we will still work with you and do absolutely everything to make sure you are happy, check out all of these amazing 5 star reviews.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,629)

428 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This little piece will be a birthday gift

This little piece will be a birthday gift for my mother. She loves music boxes. I saw this music egg and it just wowed me. Received it today 06-25-26 and of course wanted to check it out first. It is such a beautiful piece. The details of it is amazing. The melody plays great. I love this piece! I do believe my mother will as well when I give it to her.

22 June 2026
Rated 5 out of 5 stars

Wedding gift

I ordered one of their music boxes hoping to give it to my wife on our wedding day as a gift to play our wedding song. At the time of ordering they were sold out, but after contacting one of the team members they worked super hard to expedite a new batch that included our wedding song and made sure it was delivered with plenty of time before the big day. It looked and sounded beautiful and my wife could not of been more happy.

7 May 2026
Rated 5 out of 5 stars

The music box came right on time and…

The music box came right on time and was everything I hoped it would be. My granddaughter's dance recital
was her first. The ballerina music box was the perfect gift and she loves it. Thank you. It truly was a very special gift.

10 June 2026
Rated 5 out of 5 stars

I bought a music box about 10 years ago…

I bought a music box about 10 years ago in St Louis and the music stopped playing, I E-Mailed Music Box Attic, Boris at Music Box said he thought he could fix it, I mailed to them, they fixed it, mailed it back to me. I was very impressed, Boris was so kind and helpful, I am so thankful!! I would recommend Music Box Attic and they have some beautiful music boxes!

2 June 2026
Rated 5 out of 5 stars

Music Box Attic delivers value and…

Music Box Attic delivers value and quality. The items I boughr are exactly as advertised. They were packaged with care. This isxa company that recognizes and honors its commitment to consumers.

11 June 2026
Rated 5 out of 5 stars

Have purchased before

Have purchased before but could not find my account. Always a pleasure and easy. Thanks.

I have for years looked for a mechanism with 12th of never. Any ideas.

6 June 2026
Rated 5 out of 5 stars

Best customer service ever

The first jewelry box received was defective. The customer service was outstanding. A replacement was shipped immediately.
The new box is beautiful. I would recommend Music Box Attic to everyone.

9 May 2026
Rated 5 out of 5 stars

I loved the quality of the product

I loved the quality of the product. It is a gift for a granddaughter who is moving away. Wanted her to know everyime she looks and listens, her Grammy is thinking of and praying for her.

18 May 2026
Rated 5 out of 5 stars

The website was a little difficult for…

The website was a little difficult for me to understand and get used to. Once I did, I ordered two music boxes. They came almost over night free of charge. They came in perfect condition and were beautiful. One of the outside boxes was crushed, so I asked for a new once, since it was a gift. They sent a new box over night. Someone actually Andres the phone and helps you!

18 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look