Mulberry Bush Ltd Reviews 

207
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their excellent craftsmanship and durability. The ordering process is easy and straightforward, whether online or by telephone, supported by helpful staff. Reviewers commend the reliable and efficient delivery, with items often arriving quickly, well-packaged, and as promised, establishing the company as a trusted source for gifts. However, some customers also noted occasional delivery delays, where items arrived later than initially predicted. A few other people also felt that specific product quality concerns arose, such as issues with stitching finish, product functionality, or color accuracy.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and speed of... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the ordering process,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Service

Users describe positive interactions with service, consistently reporting excellent and fast service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to tak... See more

Rated 5 out of 5 stars

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrive... See more

Rated 5 out of 5 stars

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more


Company details

  1. Toy Store
  2. Baby Store
  3. Game Store
  4. Gift Shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(207)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

How do they have my address?

Have never heard of this company, let alone ordered from them but lo and behold, a personally addressed mail shot came through my door today. I am militant about not sharing my address with companies and so can only assume Mulberry Bush acquired my address from a sinister 3rd party, wittingly or unwittingly.

22 September 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Claire, thank you for your review, sorry to hear you are disappointed. I'd like to assure you that there is nothing sinister going on, we only mail existing customers or addressees we believe would be interested in our range of toys, gifts and games. We'd be very happy to remove your details from our mailing list, please contact us directly with your postcode and we will do this for you.

Rated 5 out of 5 stars

All good. No glitches. Can recommend.

Ordered correspondence cards by telephone. Requested delayed delivery as I was going away for a few days. Good quality cards, exactly as ordered and posted out on the date requested. Will re-order in due course. Can recommend.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Pencils & Outstanding Service

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to take them in. What really stood out though was the customer service. Unfortunately, the first parcel was lost in the post (through no fault of the supplier, more down to Royal Mail), but as soon as I reached out, a replacement was sent straight away free of charge. The new set arrived in time for school starting, which meant so much. Brilliant customer service and a lovely product – highly recommended!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery time. The personalised dark pink rag doll is beautifully made. Perfect size for 1 year old granddaughter who absolutely loves it. The name is beautifully embroidered on it too. Would definately recommend.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Poor cheap quality product

I bought spacebot 3000 . Extremely poor product with poor quality and cheaply made, it's impossible to unscrew it, doesn't do what it say cant fire disc from mouth stop working within seconds. Not worth the money at all

8 August 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer, sorry to hear about the problems you've had with this item. I can see that you've contacted us and you're returning the toy to us. When the disks are inserted correctly and decent batteries are used there are usually very few problems with this toy. It's very popular and is a great toy! There should be no need to unscrew anything other than the battery compartment, it sounds like the screw head may have been worn by excessive tightening? We'll be in touch just as soon as the return arrives back with us, we will get this resolved for you.

Rated 3 out of 5 stars

Delivery issues.

Item was as described.
The reason for my mid star rating is due to the delivery issues! Paid for next day delivery, but due to the terrible service from Parcel force I won’t buy from here again unless they change the delivery service they use!

14 July 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer, sorry to hear about the delivery experience you received. Please can you contact us directly with your order number etc and we can look in to what happened? Thanks

Rated 5 out of 5 stars

Fantastic customer support

Fantastic customer support , Mulberry Bush made sure my gift arrived on time . My gift was beautifully gift wrapped , well worth the extra fee. Good old fashioned customer support , great selection of gifts that parents actually appreciate . Thank you.

27 June 2025
Unprompted review
Rated 2 out of 5 stars

Poor Gift Experience

I ordered two gift wrapped presents - one sent directly to the recipient, and one sent to me.

I’m unsure of the quality of the product as it’s wrapped up, but I was surprised by the poor presentation of the gift wrapping/personalised message and the inclusion of a sales catalogue which seems a bit bad taste when sent to someone as a gift.

Had I known this is what the experience would’ve been like, I would not have paid extra for gift wrapping - and done it myself. Disappointing.

25 June 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer, we're very sorry you are disappointed with the gift wrapping service you received. Please can you email us a photo showing the gift wrapping and we can then look to address this. Many thanks, Mulberry Bush

Rated 5 out of 5 stars

Fabulous! Very impressed with this company who…

Very impressed with this company who not only fulfilled my order for a personalised child’s hairbrush beautifully, but also somehow managed to get it to me (at my request in order for it to return to Australia with my granddaughter) in one week rather than two which they usually have to allow for the hand-painting, drying etc. Very efficient and rapid responses from Customer Services. A pleasure to deal with and delightful products.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality toys from a quality supplier!

Super quick delivery of toys for my great granddaughter's 4th birthday. The toys were excellent quality and all safely boxed and wrapped. Very good service from order to delivery. I would definitely use Mulberry Bush again for presents. Well done!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I was absolutely thrilled with the service I got from Mulberry Bush. I ordered a remote controlled dinosaur for my grandson who lives in Berwick upon Tweed and stupidly didn’t change the delivery address! I live in Cornwall!
I quickly emailed Mulberry to ask if they could change the delivery address and they did! I got an email back from Tania confirming she’d changed the address and it arrived in time for his birthday!!
Excellent service! Thank you!

22 May 2025
Unprompted review
Rated 1 out of 5 stars

This was specially selected for the…a birthday present for a 5year old boy .

This was specially selected for the delivery date on the 23rd May for my grandson's 5th Birthday .Order Number: 473222. When he got home from school I told him the parcel was on the way !! As i was messaged , It still hasn't arrived . How disappointed we are . I paid and ordered in plentey of time so it would arrive for the birthday tea party. At 7 15 am you sent a message saying it was out for delivery So I won't recommend you and won't use your site agin . I do hope the present eventually arrives . 9.30 pm still no sign . Urusla Walsh

23 May 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer,
Thanks for your review, we are sorry your parcel was late. We despatched it on Thursday for your requested Friday delivery date. Parcelforce unfortunately mis-sorted it and it went to the wrong delivery depot. It was then forwarded to the correct depot and has been delivered this morning, one working day late. The tracking link we emailed you when your parcel was despatched showed this. With it being a bank holiday weekend, we were closed Saturday to Monday hence not replying to your emails until this morning. Your parcel has now been delivered one working day late - for which we apologise.

Rated 5 out of 5 stars

Wow… ordered today and have received…

Wow… ordered today and have received notification that my delivery is tomorrow!!! I’m sure it will be delivered but even if it isn’t I’m impressed. I feel fully informed.
Would really like to keep you informed of the amazing service so far…

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent response to lost package.

I ordered some toys for my baby grandson. Communication from Mulberry Bush was excellent. Unfortunately Royal Mail lost my package at their sorting office. I contacted Mulberry Bush and they sorted everything out and had another package delivered in plenty of time for my grandson’s birthday.

1 May 2025
Unprompted review

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