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Mtech Communications Limited Reviews 839

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially during installations and system setups. Reviewers are particularly impressed with the smooth user experience and the quality of the product. However, some customers also noted issues with sales representatives, mentioning being mis-sold services or experiencing a lack of follow-up after initial consultations. A few people expressed dissatisfaction with the contractual terms, feeling trapped or having to deal with multiple companies for a single service.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and clear... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Product

Users describe positive interactions with the product. Many customers are very happy with their new phones,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mtech Communications have been brilliant from the start. They have kept us updated and reassured throughout the process of installing our phone lines and Wifi. Upon installation Aaron couldn’t have be... See more

Company replied

Rated 5 out of 5 stars

Andy W installed our new telephone system and provided full training on how to manage and use our new phone system. On the day our telephones were down for approximately 5 minutes. Excellent service,... See more

Rated 5 out of 5 stars

We have had two of the team of Mtech to visit us in our shop. Firstly Callum who got us signed up very quickly and beat our old supplier saving us money every month, with the bonus of a better... See more

Company replied

Rated 5 out of 5 stars

Andy came to install our new telephones today and has trained the staff on how to use them, including installing and demonstrating the computer app. We have had this phone model previously but we did... See more


Company details

  1. Telecommunications Service Provider
  2. Business to Business Service
  3. Internet Service Provider
  4. Mobile Network Operator
  5. Telecommunications Contractor
  6. Telecommunications Equipment Supplier

About Mtech Communications Limited

Written by the company

Good Communication Made Simple


Mtech Communications are a UK based independent provider of quality telecommunications systems.

With over 20 years experience, we’re trusted to deliver by thousands of businesses nationwide because we’re experts in our field. Our values of quality, integrity and teamwork are what set us apart.

Our team do things differently - we take the time to understand you, your people and your company. No matter how big or small we can revolutionise your business’s communications.

Contact info

Book a no obligation telecoms review

Get in touch today to book a review of your current setup.

4.9

Excellent

TrustScore 5 out of 5

839 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 star helper

Andy W was very helpful, patient and kind. He was able to answer all of my awkward questions and accepted I was not the quickest study.

1 April 2026
Rated 5 out of 5 stars

resolved issue promptly

Emailed as our handset/walk around phones weren't hearing the caller. Had a call back within 20minutes from Andy W who upgraded the software/firmware and got it all sorted. Thank you

1 April 2026
Rated 5 out of 5 stars

So far so good

When George was here for the install he was fast and efficient. He explained everything well. We are very happy so far.

23 March 2026
Rated 5 out of 5 stars

Great service with a friendly smile

Andrew arrived early for the swap over of phones which was done quickly. He was friendly and explained the new phone's being exactly like the ones he replaced with similar functions. He set them up as the other phones had been.

30 March 2026
Rated 5 out of 5 stars

Thank you Rhys

So easy to understand the instructions given. Rhys made it so simple to amend items and helpful with how to make changes in the future.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Andy W

Andy W. Very helpful & explained all the instructions for the new phones. Very courteous and friendly. nothing was too much bother.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air

After hassle from BT and other companies over the last couple of years, MTech were a breath of fresh air and took time to understand our business and requirements. Their solution to our communications is brilliant and will help us move the business forward.

23 March 2026
Rated 5 out of 5 stars

Great experience

Aaron came to the office today to install our new phones, he was great. Took the time to answer all our questions and showed us how to use the new phones. Very straight forward

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Arron

Arron
Was great help for us, answered all the questions we had and explained everything we needed to know. Was a great help thank you so much.

20 March 2026
Rated 5 out of 5 stars

On time

On time, Clean and Tidy, Did exactly what they said they would. Helped with additional information. Worked with staff that took longer to get first time and were very paitent.

18 March 2026

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