Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
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Review summary
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Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... See more
Company replied
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc... See more
Company replied
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and b... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
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On time and both very professional left…
On time and both very professional left place tidy and they were very polite thank you
7 July 2026
Unprompted review
Reply from MS3 Networks
Hello Mrs D Bell,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear your installation was on time and they were both very professional, we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Zoe from MS3 is a superstar
Telephoned my service provider and literally 15 minutes later an engineer was at my door.
Zoe was very pleasant and bubbly, very polite. She very quickly identified the problem and took the time to explain what was wrong and how she was going to fix it. Zoe even listened to me as I waffled on about kids and family etc. Half an hour later if that. Everything was fixed and my service was back up and running.
7 July 2026
Unprompted review
Reply from MS3 Networks
Hello Debbie,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear Zoe got your service back up and running so quickly.
We will be sure to pass on your lovely feedback.
Kind regards,
Team MS3 💜
Top notch!
Zoe was super friendly and did a great job! Would highly recommend :-)
6 July 2026
Unprompted review
Reply from MS3 Networks
Hi Emma,
Thank you for the brilliant feedback! We're thrilled to know Zoe did a stand-up job, and that you'd recommend her. I'll definitely make sure your kind word get back to her.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Instal went perfectly
Instal went perfectly the lad who come to do it was quality walking me through everything he did could not fault him.
3 July 2026
Unprompted review
Reply from MS3 Networks
Hi Jordan,
Thank you for the 5* review! We really appreciate it. We're thrilled to know everything went smoothly with your installation, and that our engineer was informative and guided you through the install, that's what we like to see!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Absolutely outstanding customer…
Absolutely outstanding customer service, fast and clean installation.
Specially many thanks to Zen agent Mr Neil Bainbridge,
30 June 2026
Unprompted review
Reply from MS3 Networks
Hi Artur,
Thank you for taking the time to leave us such a lovely review. We're so pleased to know you've been happy with the customer service, especially from Neil - we'll be sure to pass along your kind words to him! We're also happy to know the installation was prompt and the engineers kept your home tidy.
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi there Amyleigh,
Thank you for the review! We really appreciate it.
We're glad to hear you were happy with the service from Stefan, we'll be sure to pass along your kind words to him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Problem free installation
The installation of my Internet service from MS3 was great. The men arrived on time and were very friendly and helpful. Would highly recommend.
25 June 2026
Unprompted review
Reply from MS3 Networks
Hi Elizabeth,
Thank you for the glowing review, we're so pleased to know you were happy with the service! We're glad to hear the engineers arrived on time and were friendly and helpful, that's what we love to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
The engineer was freindly and…
The engineer was freindly and professional during the job cleaned up after himself, and asked I had any questions very nice person
2 July 2026
Unprompted review
Reply from MS3 Networks
Hi there Jacqueline,
Thank you for taking the time to leave us a 5* review, that's really kind.
We're happy to hear the engineer was both friendly and professional during their visit, and left your home neat and tidy afterwards, that's what we aim to deliver on every install!
Thank you again, and we hope you're enjoying your new connection.
Kind regards,
Team MS3 💜
Notifications before arriving and a…
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc. honestly a really smooth service and the internet was up and running within an hour
1 July 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for a lovely review! We're so happy to hear you were kept updated during the order/installation process, and that the team got you up and running quickly with no fuss. We're glad to know the onboarding was a pleasant experience for you, and we hope your connection is just as brilliant.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Amazing service from start to finish…
Amazing service from start to finish from Stefan & Jack B! Very friendly guys & explained the installation process thoroughly. Very pleased! Thanks again guys
30 June 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for a lovely 5* review.
It is great to hear that Stefan and Jack provided such a great experience, we will be sure to let them know.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
They were very helpful
They were very helpful, quick and tidy work done.
30 June 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for the 5* review! We're very happy to know you were happy with the service, and that the guys were quick but still left everything nice and tidy - that's what we like to see.
Kind regards,
Team MS3 💜
Shane who installed my new internet was…
Shane who installed my new internet was absolutely brilliant and put the box exactly where I wanted it. He was very neat and tidy and very nice to chat to.
30 June 2026
Unprompted review
Reply from MS3 Networks
Hi there Adam,
What a lovely review, thank you for taking the time to share your experience. We're glad to see that Shane was brilliant in installing your service, and was accommodating in its placement. We'll make sure to pass along your kind words to Shane, I'm sure he'll be made up!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Stefan was my installer today
Stefan was my installer today - perfect job, nice communication - clean and tidy
Perfect
29 June 2026
Unprompted review
Reply from MS3 Networks
Hi there Krasi,
Thank you for taking the time to leave us your feedback.
We are so happy to know you were pleased with the service from Stefan, and that he was communicative and treated your home with respect - that's what we like to see!
Thank you again, we hope you're enjoying your connection.
Kind regards,
Team MS3💜
Excellent customer service
Excellent customer service. Neil Bainbridge was extremely helpful and explained the service thoroughly and answered all of my questions. It was fitted and installed the very same week. I have no problems with it. Highly recommended
18 June 2026
Unprompted review
Reply from MS3 Networks
Hi there!
Thank you for sharing your 5* review with ourselves!
We really appreciate the feedback about the teams service, as well as hearing how your installation went.
I will make sure to pass on your kind words to Neil!
Kind regards,
Team MS3 💜
Was a bit concerned changing over to…
Was a bit concerned changing over to Zen been with Kcom 50 years it went very smoothly was all done within an hour can’t say wether would recommend yet but so far so good
25 June 2026
Unprompted review
Reply from MS3 Networks
Hi Alan,
Thank you so much for taking the time to share your feedback!
We're really pleased to hear your switch from KCOM to MS3 and Zen went so smoothly, especially after being with the same provider for 50 years. We understand changing providers can feel like a big step, so it's great to know everything was completed within an hour.
We appreciate your honest feedback and hope your positive experience continues. Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Rach!
Thank you for the 5* review! This is greatly appreciated.
Kind Regards
Team MS3 💜
MS3 Networks fibre install…
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and block paving that had to be disturbed was returned to it's original condition after job-completion. Well done 👍 ✅
24 June 2026
Unprompted review
Reply from MS3 Networks
Hi there Andy,
Thank you for taking the time to leave us a brilliant 5* review!
We're delighted to hear that our installation team were friendly, took the time to explain the process clearly, and listened to your requirements throughout the visit. It's also great to know that the installation was completed efficiently and that the team restored your lawn and block paving to their original condition once the work was finished. That's what we like to see!
Thank you again, and we hope you're enjoying your new connection.
Kind regards,
Team MS3 💜
Internet providers did everything that…
Internet providers did everything that was expected of them.
Unfortunately post office let us down with non delivery of router on allocated date.
So paying for internet and not being able to use it.
Not squirrel internet fault!
Post office again.
23 June 2026
Unprompted review
Reply from MS3 Networks
Hi there!
Thank you for leaving a 5* review
Sorry to hear that your router didn't get delivered in time, but we are happy that your journey with ourselves was successful.
Your feedback if appreciated and will be passed on to the team.
Kind Regards,
Team MS3 💜
He was at my address 10 minutes early…
He was at my address 10 minutes early he finished in very short time 5⭐️ work..
Thank you very much
22 June 2026
Unprompted review
Reply from MS3 Networks
Good Afternoon,
Thank you for leaving a lovely 5* review.
We appreciate the feedback and will be sure to pass it on to the team.
We hope you enjoy your new connection!
Kind Regards,
Team MS3 💜
5 Star service
Great rapport, understanding of what I required and where I wanted to put the box. She understood the mechanics of where my current box was and what was required to get the wires etc outside.
Really personable and nothing too much trouble
18 June 2026
Unprompted review
Reply from MS3 Networks
Good Afternoon,
Thank you for the lovely 5* review.
This feedback will definitely be passed over to the engineer, and we are glad that your switch was seamless.
Kind Regards,
Team MS3 💜
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