Mr Pets Reviews 

363
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I got the mail that the package was shipped 1 day after the order. After four days package still didn’t arrive so I called there and they told me it has not been sent yet. When it finally arrived the... See more

Rated 1 out of 5 stars

Ordered 3 items only received 1. Only reply to emails over the last week seem to be automated telling me the order is now showing as delivered despite fully explaining the issue several times.... See more

Rated 1 out of 5 stars

Awful customer service THIS IS MY SECOND TRUST PILOT REVIEW. Responded to Mr Pets request for order number etc, as no goods been dispatched for order placed 17th March 2020 for hand sanitiser. Reque... See more

Rated 1 out of 5 stars

HAND SANITIZER RIP OFF!!! MR PETS HAS NOW STARTED ADVERTISING MULTI PURCHASE DISCOUNTS ON THIS STUFF!!! THEY AREN'T SUPPLYING PEOPLE WHO ORDERED YONKS AGO OR CANCELLING ORDERS OR REFUNDING MONEY WHEN... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

Mr Pets believes your pet's health and happiness needn't be a luxury. We therefore cut the cost of pet care by offering the same products you'd buy from your vet, but at significantly lower prices, and with free delivery! We are just as dedicated to your pet’s health and happiness as you are - and that is why we deliver pet care products at affordable prices quickly and directly to your door-step. We specialise in bringing customers reputable, trusted brands such as Frontline, Drontal, Feliway, Adaptil, Royal Canin and more at affordable prices.


Contact info

1.1

Bad

TrustScore 1 out of 5

363 reviews

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No recent history of asking for reviews

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1.1

All reviews

(363)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, value for money, speedy delivery

I have a staffy and he gets through a lot of chew toys. Loves footballs but punctures them within 30 seconds. Bought the 10 inch Boomer Ball and although seems expensive for a 'ball' is absolutely worth every penny. I researched a few sites but Mr Pets by far the cheapest. He LOVES it, best toy EVER!! He plays with it forever, wears himself out, and it's still in one piece. Finally a toy that doesn't need replacing on a monthly or weekly basis.

27 June 2014
Unprompted review
Rated 5 out of 5 stars

I'll be coming back

Cheapest place I could find for my fish food! The delivery was a bit slow, but that was a trade off for a great price!

10 June 2014
Unprompted review
Rated 5 out of 5 stars

Good value and speedy delivery

I have used other sites but Mr Pets seems to be the best value and my deliveries are always speedy, so I would not hesitate to use Mr Pets again or recommend them to others.

6 June 2014
Unprompted review
Rated 3 out of 5 stars

Slow to dispatch or communicate

Took a while to recieve after a lot of backwards and forwards, why they couldn't request all info at once i am not sure. Failed to tell me it was prescription needed when id paid and was waiting for order, surely it should be mandatory that you send prescription with order rather them then not send anything and take payment!

3 June 2014
Unprompted review
Mr Pets logo

Reply from Mr Pets

Dear Lucy

I am very sorry to hear you experienced these problems with your order. The listing you bought from does state a prescription is required, and you have to tick a box to confirm you understand this before continuing with the order. In addition, an email was sent to you on the same day that you placed the order requesting a prescription - however, as we understand it, Hotmail marked this email as Junk. We are very sorry for any inconvenience caused.

Kind regards,
Customer Services Department
Mr Pets Ltd

Rated 5 out of 5 stars

Products I needed were in stock and quickly dispatched!

I was buying some flea products and another well known website messed me around for a week then claimed the products were out of stock so I ended up cancelling the order. This was when the weather was getting warmer and I was rather desperate for flea treatment. All the products I needed were in stock at Mr Pets and arrived quickly. Very pleased with the service. Prices were also very competitive, another reason for choosing Mr Pets. Will be back again!

23 May 2014
Unprompted review
Rated 1 out of 5 stars

Hmmm

I ordered this along with other online orders from websites in china which arrived on time. ! I am still waiting on this tho ?? What the hell is going on ? I ordered in forex the week before which took

23 May 2014
Unprompted review
Mr Pets logo

Reply from Mr Pets

Dear looneyshoes1, We are very sorry that you have not received your order. Have you contacted us to let us know? We would ask that you contact us so that we can work to resolve this problem. Regards, Mr Pets.

Rated 5 out of 5 stars

MR PETS IS THE BEST

Hi, i would definitely recommend Mr Pets to a friend. It is quick and easy to order and also very quick to arrive. The prices are alot cheaper than you would pay for at the vets. I will continue to use Mr Pets for my pets. Excellent service. Thanks.

12 May 2014
Unprompted review

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