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Rated 1 out of 5 stars

I had a very disappointing experience with Nutcase. I ordered customized poker chips and a Ludo table from them. When the package arrived, the Ludo table was already broken, and the poker chips... See more

Rated 1 out of 5 stars

Terrible service!! No contact from seller!! Ordered an ipad case on 03/06/2016, still had not received on 09/06/2016, tried ringing customer services only for the number to continually ring out and cu... See more

Company replied

Rated 1 out of 5 stars

i ordered a MacBook case on the 30th June and by the 14th July i still hadnt received it so sent them an email. The response was very unprofessional with no real apology and the explanation contradict... See more

Company replied

Rated 1 out of 5 stars

I ordered a case on 5th April, which as of today (18th April) has not been received. I have tried e-mailing the customer service department, and despite receiving an automatic reply telling me that my... See more

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1.1

Bad

TrustScore 1 out of 5

187 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

phone case

Great product, fitted my phone perfectly. Personalised it with my family photos and it was of great quality.
Quick delivery too. Love it
Thank You

24 September 2015
Unprompted review
Rated 5 out of 5 stars

Excellent product & service, outstanding

A great way to put the personalised touch to your phone. Quick & easy.
Using the colour selection wheel on my Windows phone was a bit tricky, so I opted for white.No issues on a PC/ laptop though. Have ordered 2 separate covers & recommended to others who have bought from you.

23 September 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service, amazing end product

This is the second case I have had from Mr Nutcase now and they have both been sublime :) Ordering from them takes minutes (or 45 if you're like me and couldn't choose what image to use for the phone case :p) and they deliver within a matter of days! If you want a fantastic case for whatever device you use, then this is the site for you!

18 September 2015
Unprompted review
Rated 3 out of 5 stars

Wonky

After waiting over ten days for my international shipping to the U.S., I was getting stressed. When it finally arrived, the case did not fit my phone. I also never received my free screen protector from liking them on Facebook. I was satisfied when I received a replacement case promptly after my complaint was submitted. However, the case did not last for more than a week before cracking in two different places. There was no extreme use to the phone and it was not dropped so I don't know what happened. Overall it is a meh.

1 September 2015
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

HI Kyle

Thank you for taking the time to leave a review. We are extremely sorry your case has broken already. Mr Nutcase does offer a 90 day warranty on all of its cases (refund or replace) if you would like to get in touch with customer service on info@mrnutcase.com. They can arrange this for you. If you would like to mention about the missing screen protector we can make sure we get one sent out to you. Unfortunately the delivery time can not be made any quicker as this is the only one available to us.

Rated 5 out of 5 stars

AMAZING

I honestly love my case! The pictures are very good quality. Delivery was great. I love it!

26 August 2015
Unprompted review
Rated 3 out of 5 stars

Money taken, but no contact

Placed an order with Mr Nutcase on the 4th August (after 10pm to be fair), money has been taken from my account, but order is still pending on their site.

Have tried frequently phoning and dropped a number of emails, but no response at all.

Awful service, will not be recommending or ordering from them again, and will be raising a paypal dispute if not resolved soon.

Edit: coincidentally, since my initial review, Mr nutcase have been in touch to advice that they have been having technical issues and the case should be with me tomorrow. I'm willing to give them the benefit of the doubt and therefore changing my review from 1/5 to 3/5.

7 August 2015
Unprompted review
Rated 5 out of 5 stars

Very pleased with my phone case!

Fantastic product - arrived quickly and very good quality, fits my phone perfectly. I'm not very confident with design but the website was very easy to use and I was very pleased with the results. I have been showing my phone off since!
Thank you :)

21 July 2015
Unprompted review
Rated 5 out of 5 stars

Really Nice

Love the uniqueness of the case, being able to add ur own photos, making it a keep sake. Thanks Mr Nutcase, LOVE IT

6 July 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

SO easy and straight forward can chose multiple photos as well!!
love it :)

4 July 2015
Unprompted review
Rated 4 out of 5 stars

Cool covers - great customer support

I ordered with Mr Nutcase on two occasions; on the second purchase I was ordering two different iphone covers from my own photographs, somewhere in the process, the site, or my own cache made it difficult to upload/order two different designs, in the end 2 of the same cover was delivered, but the customer care was swift and sorted the issue really quickly delivering high quality products.

30 June 2015
Unprompted review
Rated 5 out of 5 stars

First class service

Only company I could find that did a photo cover for the phone I had, delivery within days and excellent job done of the photo I sent, first class service, would recommend to anyone.

23 June 2015
Unprompted review
Rated 5 out of 5 stars

Prompt service with good quality product

Bought a case for my Samsung A5- the only company I found who did a photo montage for this particular phone.
The ordering and creation of the case was simple (much easier than sites I have used previously) and I received a good quality case less than 48 hrs after ordering. Photo reproduction is great and it somewhere between matt and gloss. Very pleased.
Only criticism is I emailed almost immediatly after placing order to ask if I could make a change to the case. I received an email asking what I wanted to change and replied saying I wanted to change 2 photos. I did not get a response to this and the next email was confirming delivery. Not a big deal but would have preferred to make the change and having gone to the trouble of responding initially I was surprised.
would definitely recommend Mr Nutcase though and will use again next time I change my phone.

12 June 2015
Unprompted review
Rated 5 out of 5 stars

Amazing

I ordered two cases from them over the past few months. I am beyond ecstatic!!! The cases are amazing!!! Highly recommend this company!

26 May 2015
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Really quick and easy to customise your case and it doesn't ruin the quality at all when you zoom in on images unlike other custom case companies. Pleasant staff and customer service, quick transaction and speedy delivery. I'd buy from them again 5*****

19 May 2015
Unprompted review
Rated 5 out of 5 stars

Quick and cheap with great quality

The website itself was very easy to use (this is coming from someone who has never ordered a phone case online before!) and I thought the preview option was brilliant and exactly how it looked when I received the phone case. Delivery was very quick and the packaging protected the case so that it showed up pristine and with the exact photo I wanted on it. This was a gift for my friend and she is delighted with it :)

14 May 2015
Unprompted review

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