I made a mistake while booking my flight tickes. When I called to get help, I got instant help from af friendly assistant who quickly fixed my mistake.
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Syntes det er mærkeligt man ikke får en voucher på engelsk, man kan aflevere til hotellet ved ankomsten. Virker lidt usikkert, man skal møde op med en "Bekræftelse På Betaling" på dansk. Dog med et "... See more
Excellent search engine for air tickets and hotels. Constant error messages when I ask to book a trip. Called MrJet on the phone, and the advertised price was not available.
Company replied
I'm pleased with the service.
Company details
Information provided by various external sources
MrJet - Book smartare, rejs mere! Bestil billige rejser til attraktive priser. Vi tilbyder pakkerejser, flybilletter, hoteller og biludlejning.
Contact info
C/O ebookers Scandinavia AB, Box 12526, 102 29, Stockholm, Sweden
- +45 8088 6262
- kundeservice@mrjet.dk
- www.mrjet.dk
Quick help with correcting my booking after I made a mistake
I made a mistake while booking my flight tickes. When I called to get help, I got instant help from af friendly assistant who quickly fixed my mistake.
6 May 2016
Unprompted review
Frustation
Excellent search engine for air tickets and hotels. Constant error messages when I ask to book a trip. Called MrJet on the phone, and the advertised price was not available.
1 March 2016
Unprompted review
Reply from MrJet.dk
Dear Kasper, Thank you for your comment. Sometimes there might be that the airline have a delay with the update of availability and therefor its showing tickets that are not available anymore. We are so sorry that this happened to you. Kind regards, MrJet customer support
Modtager ikke en voucher til hotellet. (No voucher).
Syntes det er mærkeligt man ikke får en voucher på engelsk, man kan aflevere til hotellet ved ankomsten. Virker lidt usikkert, man skal møde op med en "Bekræftelse På Betaling" på dansk. Dog med et "Hotel confirmation number", men hvor datoer og hotelnavn mv ikke printes med.
Think it's strange you do not get a voucher in English, you can drop off to the hotel on arrival. Seems a little uncertain, you have to meet up with a "Confirmation On Payment" in Danish. However, with a "Hotel confirmation number", but the dates and hotel name etc. are not printed with.
6 February 2016
Unprompted review
Terrible – unacceptabel experience
Given completely different prices with
in few minutes for same trip...
21 January 2016
Unprompted review
Reply from MrJet.dk
Dear Mr Tom, Thank you for your comment. The price for flight tickets vary constantly. The same tickets are also available at other travel agencies. Tickets in the same cabin have different price categories and if a price in one category gets sold it will go to the next higher price category and therefor it might change rather quickly. I am sorry if this happened to you but this is something that we can´t control since we get the fares from the airlines. Kind regards, MrJet customer support
long waiting time to contact support
7 January 2016
Unprompted review
Reply from MrJet.dk
Dear Madhuphani Namburi, We are sorry but after the holidays we have had a high call volume. It´s now back to normal and there shouldn´t be a long waiting time. Kind regards, MrJet Customer Service team
Extra money
I bought tickets to Berlin for "good" price and mr.jet has taken extra money more then 500 dkk for something what I really do not understand for what!!!! Suddenly my tickets to Berlin are not cheap.
15 September 2015
Unprompted review
Reply from MrJet.dk
Hi,
Mrjet has not charged you more then what you confirmed when you did your booking. Please call our customer support so we can help you investigate who has made this extra charge (+45) 7014 2902.
Kind regards Mrjet
Reply from MrJet.dk
Hi Nesrin,
the money were never charged, it might have been a reservation on your card but it should have been released already.
Best Regards
MrJet Kundeservice
Was! happy customer. Not any more
I just MrJet often and normaly not have probelms..
But got false Info for Customer service, when i needed to return from a trip early for personal reason, they told me i need book new ticket and they cancel one and would give me money back.. but did not get money back and they now say it's against their policies..
I use about 40000 kr last 12 months in the company but feel very cheated
29 July 2015
Unprompted review
Reply from MrJet.dk
Hi Daniel,
Please contact our customer support and we will check what happened with your refund.
Best Regards
Kundtjenstene MrJet
Spamming
Despite my requst for the opposite, EasyJet sends unwanted advertising emails and takes 5 days - 5 days!!!!! - to unsubscribe.
That sort of behavior must be stopped.
8 June 2015
Unprompted review
Smooth service
Great service, no hick-ups, all smooth, quick and efficient. Many thanks. I will come back!
9 April 2015
Unprompted review
Lousy computer system and no telephone answer
The web-page hanged on two separate occasions, giving strange error messages. Calling their number I was supposed to press either 1 or 2 to get appropriate help. I pressed 1 alternatingly with 2 about ten times (sometimes followed with a #) and the voice repeated the same request over and over again. I called again and the same thing happened. So I had to give up.
I will never use them again.
4 March 2015
Unprompted review
Reply from MrJet.dk
Hi Mats Erik,
We are sorry that you experienced technical issues on our website and when you tried to contact us by phone.
Normally, everything should be working.
Customer Service - MrJet
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