MrGrand Reviews 49

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’m using MrGrand portal since years with great satisfaction and contact support in difference situation which I’ve been in need of their direct customer support service. Really appreciated all time t... See more

Rated 4 out of 5 stars

Good price, reserved room was ready as expected, however I could not update the reservation (wanted to add another night), so I ended up with 2 reservations. And I thought having to work with paper vo... See more

Company replied

Rated 5 out of 5 stars

Booked on Mr Grand for Hyatt Ziva Montegobay. Received a voucher straight away after I booked. Call the hotel to make sure they have the reservation, they did. Went to the hotel, smooth check in proc... See more

Company replied

Rated 5 out of 5 stars

I used MrGrand to book a hotel in Mexico. The rate was better than the conference rate of the hotel and MrGrand helped me immediately when I asked for a confirmation from the hotel. The answered the s... See more

Company replied

Company details

  1. Travel Agency

About MrGrand

Information provided by various external sources

Expert for hotels and rental cars. Business travelers benefit from discounts, status, and bonus points as well as our professional support. Free registration.

BENEFITS TO BUSINESS TRAVELERS

We are a leading provider for business hotel and rental car bookings. Our service may be used by businesses of any size – from the self-employed all the way to companies with several thousand employees. Our focus is on small and medium sized companies.

We excel through attractive prices, simple processing and management of bookings and faster customer service. You can easily book for yourself or your colleagues. With our proprietary status program you can benefit from additional discounts and special rates. Bonus points can be collected for bookings and redeemed for free lodging.

We feature over 73,000 hotels worldwide of all categories at discounted rates. We primarily offer all available room categories from Standard to Superior/ Deluxe all the way to Executive / Club Level. Special terms with 1,650 global and local partners allow you to rent cars from approx. 32,000 sites at extremely attractive prices.

PROFESSIONAL AND FINANCIALLY STRONG PARTNERS

Our booking technology is a proprietary development and patented. Our innovativeness secured us the Federal Ministry for Economic Affairs and Energy as well as the Investitionsbank des Landes Brandenburg as strong partners, who support us with aid from the European Union.

As an active member of the federal association for independent travel organisations, Allianz Selbständiger Reiseunternehmen e.V., we support the growth of the tourism small firm sector in Germany. Our membership in the association also allows us to ensure further qualifications for our staff and exchange know-how.

Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I’m using MrGrand portal since years…

I’m using MrGrand portal since years with great satisfaction and contact support in difference situation which I’ve been in need of their direct customer support service. Really appreciated all time their quick effective timely support.

29 November 2025
Rated 5 out of 5 stars

Quick and easy

Quick and easy. Did not get a confirmation from the hotel itself, so I sent them an email and everything was A-Okay! Great stay.

5 March 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Every thing is simple with Mr Grand when booking. And priced are the best you’ll find. I wouldn’t use any other company.

17 March 2019
Unprompted review
MrGrand logo

Reply from MrGrand

Dear Laura,

thanks a lot for this great, valuable feedback!

Best regards
MrGrand.com

Rated 5 out of 5 stars

Excellent service and rates

Excellent service and rates! Have used 3 times now and will continue using!

3 October 2018
Unprompted review
MrGrand logo

Reply from MrGrand

Dear H. Shah,

we highly appreciate your great review and your business!

Best regards
MrGrand

Rated 5 out of 5 stars

I would recommend it

Easy process
Fast answers
Everything perfect

3 October 2018
Unprompted review
MrGrand logo

Reply from MrGrand

Thank you Paolo, looking forward to receiving more bookings from you and your company!

Best regards
MrGrand

Rated 5 out of 5 stars

Booked on Mr Grand for Hyatt Ziva…

Booked on Mr Grand for Hyatt Ziva Montegobay. Received a voucher straight away after I booked. Call the hotel to make sure they have the reservation, they did. Went to the hotel, smooth check in process no issues and also got a room upgrade.
Overall great service, and best price for a hotel on the internet.

29 August 2018
Unprompted review
MrGrand logo

Reply from MrGrand

Dear PJ,

thanks a lot for this great feedback! Happy to hear that you even received an upgrade!

We hope to receive more bookings of your organization and remain at your disposal for any questions you might have.

Best regards
MrGrand

Rated 4 out of 5 stars

first impression

was my first experience with MrGrand and first impression is positive !
will do next booking as well with MrGrand to see if service is of same high level and stable.

1 August 2018
Unprompted review
Rated 5 out of 5 stars

Affordable luxury!

Affordable luxury!Great website, professional staff, excellent value for money!

18 April 2018
Unprompted review
MrGrand logo

Reply from MrGrand

Thank you Andrew! We highly appreciate your review!

Best regards
MrGrand

Rated 5 out of 5 stars

Very good experience with Mr Grand

Very good experience with Mr Grand. Good price and service. I definitely recommend.

27 March 2018
Unprompted review
MrGrand logo

Reply from MrGrand

Dear Mr Oudot,

thanks for evaluating us. We are very happy that you are so satisfied with our service and hope to serve you and your company with more bookings in the future!

Best regards
MrGrand

Rated 5 out of 5 stars

I used MrGrand to book a hotel in …

I used MrGrand to book a hotel in Mexico. The rate was better than the conference rate of the hotel and MrGrand helped me immediately when I asked for a confirmation from the hotel. The answered the same day, contacted the hotel and I received my confirmation soon afterwards. I never experienced such a good customer service on other websites. Highly recommended! I would use it even if slightly more expensive for the good customer service!

10 January 2018
Unprompted review
MrGrand logo

Reply from MrGrand

Dear Daniel St.,

thanks for your great review. We will pass it on to our customer service team!

We wish you a great trip to Mexico. Feel free to contact us with any other inquiry you might have.

Best regards
MrGrand

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