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Company details
Written by the company
Mr.Boat Epoxy is dé specialist op het gebied van epoxy, gietharsen, glasweefsels en aanverwante producten. Al meer dan 15 jaar bieden wij hoogwaardige materialen en deskundig advies aan onze klanten, zowel voor hobbyisten als voor professionals. Onze uitgebreide productlijn omvat alle soorten epoxy, epoxy gietharsen, epoxy vloercoatings, versterkingsweefsels, vulmiddelen en diverse producten voor de verwerking van epoxy. Wij leveren deze producten door heel Europa. Daarnaast zijn wij trotse dealer van de gerenommeerde merken Hydrant en Epifanes Jachtlakken.
Contact info
Kikkertweg 15, 1521 RE, Wormerveer, Netherlands
- +31(0)75-6289809
- info@mrboat.nl
- www.mrboat.nl
4.6
Excellent
192 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
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Bad description. Arrogant reponce
I paint furniture fronts. I am a beginner in working with alcohol inks. I bought epoxy resin and Pinata brand inks. The product description stated that I could use these inks for drawings on cured epoxy resin. To my horror, the inks formed clumps. Since the seller did not specify in the product description which solvent I should use with these inks, I had to do a lot of experimenting. I bought 70% isopropanol, 99% isopropanol, and ethanol. I studied many articles and video tutorials on how to work with alcohol inks, and everywhere it was said to use isopropanol. Every time the result was awful: dirt, clumps, sediment, bubbles. But it turned out that Pinata inks are some special ethanol-based inks! And they require some special solvents. None of this was considered necessary by Mr. Boat to indicate in the product description. To my repeated questions - why don’t you sell the solvent together with the inks and which solvent should I use for proper work, I received a very arrogant and unprofessional answer: buy other inks. And this is after I spent a small fortune on buying resin and inks from this company. The customer service is just terrible. I am very disappointed with my efforts that were wasted and the large amount of money thrown away just because the employees of this company are too lazy to ask the supplier how these inks work and to write a professional product description.
_____________________
UPD: After a lengthy correspondence where I had to repeatedly explain that I was using the inks not for mixing with epoxy resin but for painting on a glossy surface, I finally received the answer that I need to use Claro extender. Why this was not mentioned in the product description and why Mr. Boat sells the inks but not the only possible solvent for working with them is beyond me. If they had included just one single line about this in the product description, it would have saved me over 400 euros and spared me from this terrible stress of redoing my work and constantly placing new orders for their products and products from other suppliers. I feel exhausted, drained, and unhappy with the result I have achieved.
Reply from Mr.Boat Epoxy
Hello Lala,
You bought the Pinata dyes from us (months ago). Apparently, you started experimenting yourself with thinners that were ‘recommended to you on the internet’.
Last week, you contacted us about that. My colleagues have been in touch with you about that every day. Yesterday, it became clear that you are looking for a thinner. We tried to explain to you, I think kindly, that our customers use this ink in a different way to the way you do and so we do not sell this thinner.
My colleague also immediately emailed you a link to the manufacturer's website yesterday. I don't see how that would be lazy or arrogant.
You have spent exactly 113.81 euros on more than 30 bottles of ink in different orders since March. Why do you keep ordering those if it doesn't work for you?
We are always ready to help with questions or problems.
In the latest emails, you have called us ‘unprofessional’, ‘lazy’ and ‘arrogant’. Our ‘customer service is terrible.’
The solution is simple. I would look for another supplier. For your convenience, we have already deleted your account.
Kind regards,
Frank Rademaker
Mr.Boat
UNBELIEVABLE GOOD!
Unbelievable good service and the products are amazing. A fair company with good pricing.
Never being disappointed in 2,5 years!
Reply from Mr.Boat Epoxy
Hi Rick,
Thanks a lot for your review!
A company taking pride in what they do
A company taking pride in what they do. proud of their business enough to contact me to sort out a problem that was not their fault I'll be doing business with them again for sure.
Reply from Mr.Boat Epoxy
Thanks Glenn for your kind review!
Highly recommended!
I had an amazing experience with MrBoat. The products arrived in excellent condition, exacly as described on their website. Very fast delivery. Ordered yesterday 14:00h and delivered today morning at 9:00. I Will definitely shop at MrBoat again in future! Highly recommended!
Reply from Mr.Boat Epoxy
Thank you for the very nice review!
Quality service and products
I have used this place on numerous occasions in the past and most recently today. I have found that they provided great service and the boat and motor I purchased today are great good quality and the price for what i purchased I feel was exceptional given the current economic situations - great value
Reply from Mr.Boat Epoxy
Thanks a lot for your nice review!
Excellent, should be a role model for internet shops
Properly made website with all the necessary information one could need for the products they offer.
Epoxy is very good quality.
My second order they made an mistake with sending a wrong product, after a short call with a pleasant customer service, they sent me the correct product, told me to keep the wrong one for free, for next project and gave a 5 euro bonus for next order and both orders arrived in a day. I rarely write reviews but this is just an amazing service, deserving the HIGHEST RECOMMENDATIONS!!! Thanks
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