Great company couldn't ask for better service.Mick & Shaun did a great job fitting new boiler, removed all rubbish for pickup.Took time to explain everything about thermostat & set times & temperature... See more
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Review summary
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Based on these reviews
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
Cannot recommend M&R enough! Always great. Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lov... See more
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Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
644 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Great Staff, Great Service
No hesitation in recommending this company… the staff are lovely, & nothing is too much trouble. I love the organisation that goes on in the background from appointments, to quotes sent out like clockwork and staff go out of there way! Highly recommend
15 April 2026
Reply from mr-group.co.uk
Hi Clare
Thank you so much for the glowing review! We are thrilled to hear that you’ve had such a positive experience with our team. We take great pride in our organization and ensuring everything from quotes to appointments runs like clockwork, so it’s wonderful to know those efforts are noticed. We truly appreciate the recommendation!"
Kind regards The M&R team.
Excellent Service was had…
The service man and the apprentice were friendly and explained everything that they were doing. A minor part needs to be replaced, they took a photo of it and showed us the issue.
This is the third time that we have used the MR company, it will not be the last.
14 April 2026
Reply from mr-group.co.uk
Hi David
It’s a pleasure to have worked with you again! Thank you for the 5-star review.
Transparency is a core value for us, so we’re glad the team could walk you through the process and show you exactly what was needed with the photos. It’s great to see our apprentice learning the ropes of excellent customer service alongside our experienced pros.
We look forward to being your "go-to" for the fourth visit and beyond!
Cheers,
Mick M&R.
Reply from mr-group.co.uk
We truly appreciate you taking the time to leave such a kind review.
Delivering comprehensive information in a professional and efficient manner is exactly what we aim for, so it’s rewarding to hear we hit the mark for you. Thank you for choosing us, and please don’t hesitate to reach out if you need anything else!
No hesitation in recommending this…
No hesitation in recommending this Company. Great job done in a efficient and professional manner as always.
9 April 2026
Reply from mr-group.co.uk
Hi Isobel
Thank you so much for the 5-star review! We truly appreciate you coming back to us. It’s wonderful to hear that we hit the mark again with our efficiency and professionalism.
Knowing we have your recommendation means the world to the team. We look forward to working with you again in the future!
Best regards,
The M&R Team
M&R Plumbing and Heating EXCELLENCE
The Fitter turned up within the allotted time schedule.
He greeted me , explained what he was going to do, he was very approachable open to discussions explained what he needed and I directed him to the supply's he required. As the work progressed I was kept informed of what he was doing, extremely polite always asked permission to enter room, even though I told him he had access and to go where and when he needed to.
Upon completion I was given a run through the manual and the controller.
Thanks Guy's
13 April 2026
Reply from mr-group.co.uk
Hi Phillip
Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with our fitter.
At M&R Plumbing and Heating, we pride ourselves on being approachable and respectful of our customers' homes, so it’s wonderful to hear that his manners and communication stood out to you. We also believe that a job isn't finished until the customer feels 100% confident using their new system—I'm glad the walkthrough of the manual and controller was helpful!
We’ll be sure to pass your thanks along to the team.
Best regards,
The M&R Plumbing and Heating Team
Reply from mr-group.co.uk
Hi Mrs Steel
Thank you for the 5-star review! We’re so glad to hear the job went smoothly for you. Providing a seamless, stress-free experience is always our goal at M&R Plumbing and Heating.
We appreciate your support and look forward to helping you again in the future!
Best regards,
The M&R Team
Came out the nxt day checked all my…
Came out the nxt day checked all my house .very helpfull very polite.good company to deal with
8 April 2026
Reply from mr-group.co.uk
Hi Donna
Thank you so much for the 5-star review! We know how important it is to get things checked out quickly, so we’re glad we could get someone to you the very next day.
Being helpful and polite is just how we do things here at M&R Plumbing and Heating, and it’s great to know you felt well-supported. Thanks for the recommendation!
Best regards,
The M&R Team
Can’t fault them👍
9 April 2026
Reply from mr-group.co.uk
Hi
Thanks so much for the 5-star review! "Can’t fault them" is exactly what we love to hear. 👍
We really appreciate the support and look forward to helping you out again whenever you need us!
Best regards,
The M&R Plumbing and Heating Team
Very impressed by the level of service…
Very impressed by the level of service and by the attention to detail shown by the engineers attending.
2 April 2026
Reply from mr-group.co.uk
Hi
Thank you so much for the 5-star review! We’re thrilled to hear you were impressed with our level of service.
Our engineers take a lot of pride in their attention to detail, so it’s wonderful to know that their hard work was noticed. We’ll be sure to pass your kind words along to the team!
Best regards,
The M&R Plumbing and Heating Team
Reply from mr-group.co.uk
Hi Joyce
Thank you for the 5-star review! We’re glad we could get your radiator fitted exactly as requested. "Work well done" is exactly what we aim for at M&R Plumbing and Heating.
We truly appreciate the recommendation and look forward to helping you again in the future!
Best regards,
The M&R Team
Boiler service…
Phoned up to book a boiler service.A few dates were offered.Liam turned up to do the service.He explained exactly what he was doing,and was very friendly with it.From phone call to service completion,first class.Highly recommended.
30 March 2026
Reply from mr-group.co.uk
Hi Sharon
Thank you so much for the 5-star review! We are thrilled to hear you had a "first-class" experience from the very first phone call to the completion of your boiler service.
Liam is a great asset to our team, and I’ll be sure to pass your kind words along to him—he’ll be delighted to know his friendly and transparent approach made such a positive impression.
We truly appreciate the recommendation and look forward to seeing you again for your next service!
Best regards,
The M&R Plumbing and Heating Team
Our boiler isn’t fitted yet but…
It was an excellent service , and the staff that fitted the boiler made sure everywhere was kept clean and was very polite
31 March 2026
Reply from mr-group.co.uk
Hi Deborah
Thank you for the 5-star review! We’re so glad to hear that you’ve had a great experience with us so far.
We put a lot of effort into making the lead-up to an installation as smooth as possible, and we can’t wait to get your new boiler fitted and running for you. If you have any questions before the big day, please don't hesitate to reach out!
Best regards,
Mick.
The M&R Plumbing and Heating Team
Reply from mr-group.co.uk
Hi Marko
Thank you so much for the 5-star review! We love seeing the word "always"—it’s our goal to provide that same high level of service every single time you need us.
We truly appreciate your continued support of M&R Plumbing and Heating!
Best regards,
The M&R Team
The experience from start to finish was…
The experience from start to finish was handled professionally. Everyone involved was polite and friendly. The engineers were tidy and nothing phased them, every problem was solvable.
10 March 2026
Reply from mr-group.co.uk
Hi Mark
Thank you so much for the 5-star review! We are thrilled to hear that you had a professional experience from start to finish.
Our engineers take great pride in their "can-do" attitude, so hearing that nothing phased them and every problem was solved is exactly what we strive for. We’ll be sure to pass your kind words about their tidiness and politeness along to the whole team!
Best regards,
The M&R Plumbing and Heating Team
Reply from mr-group.co.uk
Hi Clarence
Thank you for the 5-star review! We couldn't agree more—at the end of the day, getting the job sorted and your home back to normal is the most important thing.
We’re glad we could get everything back on track for you. Thanks for choosing M&R Plumbing and Heating!
Best regards,
The M&R Team
Reply from mr-group.co.uk
Hi Ian
Thank you for the 5-star review! We know how busy our customers are, so we make it a priority to arrive on time and work as efficiently as possible.
We’re glad we could provide a great service for you, and we truly appreciate the recommendation!
Best regards,
The M&R Plumbing and Heating Team
Was quick and efficient and kindly…
Was quick and efficient and kindly fixed the drip on our shower at the same time as servicing our boiler.
19 March 2026
Reply from mr-group.co.uk
Thank you so much for the 5-star review! We’re delighted that we could get your boiler serviced and sort out that shower drip for you at the same time.
We always try to look out for those small fixes while we’re on-site to make life a little easier for our customers. I'm glad we could get both sorted in one visit for you!
Best regards,
The M&R Plumbing and Heating Team
I had an annual maintainance package…
I had an annual maintainance package where the boiler service is included .
When I called to book for the service , the very next day came and did the service .
Very prompt and supportive .
16 March 2026
Reply from mr-group.co.uk
Hi Sasikumar
Thank you so much for the 5-star review! We are so glad to hear that you’re seeing the benefits of your annual maintenance package.
We know how important a working boiler is, so we always strive to provide our package members with the promptest service possible. It’s great to know we could get to you the very next day!
Best regards,
The M&R Plumbing and Heating Team
We've been have our boiler serviced 3…
We've been have our boiler serviced 3 years now can not fault them the guys are always polite take care of your property explain everything to your about your service you get a time slot they're always on time thank you guys
19 March 2026
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