MPB Reviews 56,508

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items arrive in excellent condition, sometimes even surpassing expectations. The pricing is frequently highlighted as fair, offering good value for money, especially for used equipment. People also appreciate the efficient service, with many commending the smooth process for both buying and selling gear. The delivery service is generally fast and reliable, with many customers receiving their orders ahead of schedule. However, some customers experienced issues with delivery, citing delays or problems with tracking information. A few other people also felt that some products were overpriced or arrived with undisclosed faults, such as a cracked LCD display or focusing issues, despite being listed in excellent condition.

What people talk about most

Product

People report positive experiences with product quality and descriptions. Customers appreciate seeing actual... See more

Quality

Consumers find quality to be positive, often praising the excellent condition of items, accurate... See more

Price

Users describe positive interactions with price, often highlighting fair and competitive pricing for both... See more

Service

Clients share positive opinions on service, frequently highlighting the smooth, prompt, and professional... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only used MPB three times since joining their mailing list a couple of weeks ago but have been really pleased with the condition of the Canon flash, filter and camera bag I've bought. Postage v... See more

Rated 5 out of 5 stars

I recently sold my camera to MPB and the entire process was smooth from start to finish. Shipping was easy, everything was fully tracked, and they kept me updated the whole way. Customer Service was g... See more

Rated 5 out of 5 stars

Sold and even brought off MPB many times. Always had a fair price for what I've sold and managed to get a great deal on gear I've brought off them. Its great knowing the actual photos of the camera ge... See more

Rated 5 out of 5 stars

Excellent experience, 1st time buy from MPB, got a brilliant deal on a used Canon 80D with Sigma 18-200mm lens. I called MPB for extra advice and the operator was fantastic, very informative and hel... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy long time customer

If you are happy with the price and describe your item accurately you shouldn't have any problems.
I have sold numerous cameras and lenses and never had the quote reduced
Several times they increased the amount
Highly recommend 👍

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Just completed a transaction of selling a camera and buying a lens. Couldn't be happier how it went; the price I got for my camera and the lens I was buying. So thankful for MPB.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

After a previous trading experience…

After a previous trading experience with a well known company , gave me the feeling of being ripped off.
I thought to give MPB a go the they was good, there quote was good and the final price was more than the original price.
So I am very happy with MPB thanks.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

I entered into the sale of a redundant camera with some suspicion as to the sending it away for a remote purchase.
However I was pleased that the transaction went through smoothly and I would happily recommend the company.
From start to finish the entire transaction was catered for and I was kept informed.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold a bulk collection of…

I recently sold a bulk collection of camera body and lenses, and the experience was excellent. Communication was clear and transparent from start to finish. While the initial quote was fair, I was pleasantly surprised when they re-evaluated my gear and increased the price by €100 after inspection. The entire process—from collection to funds hitting my account took just 7-8 days. Highly recommended for anyone looking for a smooth, professional, and hassle-free sale.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I am glad I ignored the doom-mongers on…

I am glad I ignored the doom-mongers on Reddit, don't take any notice. My experience of MPB is all very good, not perfect, more about that later. The camera and lens arrived a day early, From Germany to Croatia. DHL handed the package to HR Posta, the Croatian postal service, who are second to none.
Both the camera and the lens are in first rate condition, I have tested both. The packaging was very good, the camera and lens very safe, this brings me to the one minor issue; the lens hood was jammed on the lens, it hadn't been reversed properly. It took some patience to part hood and lens. The hood clicks on perfectly in work position, but takes some fiddling to click home when reversed. Whether this was inherent out of the factory, or heavy handed use by a previous owner, but it works ok. I do think the person packing the items should have taken a little more time, or asked for help. Really a very minor issue, though.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I had outstanding customer service from…

I had outstanding customer service from Danny 13/05/26 regarding an issue I had with my lens purchased from MBP, he was very quick in responding and resolving my issue. Thank you so much for making this process quick and easy.

13 May 2026
Unprompted review
Rated 2 out of 5 stars

I bought the HLD 6 for my Olympus em5…

I bought the HLD 6 for my Olympus em5 marking and it isn't compatible!!!
Worst money. Money for rubbish!!!

14 May 2026
Unprompted review
MPB logo

Reply from MPB

Dear Evangelos,

We are truly sorry to hear about your experience.

If you have purchased an incompatible item, please contact our customer service team to initiate a return for a refund or replacement in accordance with our warranty terms and conditions.

You can reach us at email: contact@mpb.com or via live chat on our website: https://www.mpb.com/en-eu

Best regards,
The MPB Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look