MPB Reviews 56,508

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items arrive in excellent condition, sometimes even surpassing expectations. The pricing is frequently highlighted as fair, offering good value for money, especially for used equipment. People also appreciate the efficient service, with many commending the smooth process for both buying and selling gear. The delivery service is generally fast and reliable, with many customers receiving their orders ahead of schedule. However, some customers experienced issues with delivery, citing delays or problems with tracking information. A few other people also felt that some products were overpriced or arrived with undisclosed faults, such as a cracked LCD display or focusing issues, despite being listed in excellent condition.

What people talk about most

Product

People report positive experiences with product quality and descriptions. Customers appreciate seeing actual... See more

Quality

Consumers find quality to be positive, often praising the excellent condition of items, accurate... See more

Price

Users describe positive interactions with price, often highlighting fair and competitive pricing for both... See more

Service

Clients share positive opinions on service, frequently highlighting the smooth, prompt, and professional... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only used MPB three times since joining their mailing list a couple of weeks ago but have been really pleased with the condition of the Canon flash, filter and camera bag I've bought. Postage v... See more

Rated 5 out of 5 stars

I recently sold my camera to MPB and the entire process was smooth from start to finish. Shipping was easy, everything was fully tracked, and they kept me updated the whole way. Customer Service was g... See more

Rated 5 out of 5 stars

Sold and even brought off MPB many times. Always had a fair price for what I've sold and managed to get a great deal on gear I've brought off them. Its great knowing the actual photos of the camera ge... See more

Rated 5 out of 5 stars

Excellent experience, 1st time buy from MPB, got a brilliant deal on a used Canon 80D with Sigma 18-200mm lens. I called MPB for extra advice and the operator was fantastic, very informative and hel... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

57K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I just bought a used Tamron 18-270mm…

I just bought a used Tamron 18-270mm from MPB, and the experience was smoother than the bokeh on a prime lens.Ordering was such a breeze I almost forgot I was spending money. The package tracking was so convenient it bordered on a digital obsession—I watched that lens travel across the map like it was a long-lost relative coming home for the holidays.The lens arrived in exactly the condition described. No "creative interpretations" of wear and tear here; what you see in the photos is truly what you get.I’ve taken it out for a spin once on my Nikon D3200. I’m still figuring out how to squeeze the best results out of it, mostly because the autofocus is a bit… leisurely. It’s not "wait for the glaciers to melt" slow, but it definitely operates on its own relaxed schedule. It’s the kind of lens that encourages you to slow down and really think about your shot—mostly because you don’t have a choice.All that said, I’ll definitely be back to MPB. The pricing was fair, the description was honest, and my gear bag is happier for it.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Communication was very good and personal service made transaction easy. Quotes are provided promptly and collection of items sold was straightforward. Pleased with prices offered and won't hesitate to deal with company again. Thank you.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Phenomenal Experience

Absolutely Phenomenal Experience! Highly Recommended!
I am beyond thrilled with my recent purchase! From start to finish, this has been an A+ experience.
The Product: The quality is outstanding, exceeding all my expectations. It works perfectly, and you can tell a lot of care went into it. I couldn't be happier with it!
Shipping Speed: I was shocked at how fast it arrived! It was dispatched almost immediately, and I received it sooner than anticipated. Truly impressive service.
Eco-Friendly Packaging: This was the icing on the cake. I absolutely love that the company uses sustainable, plastic-free, and recyclable packaging. It’s so refreshing to see a brand committed to protecting the planet without compromising on safety.Everything arrived in perfect condition. I will definitely be purchasing from them again.
If you're on the fence, just do it—you won't be disappointed!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The entire process of selling my equipment was frictionless, even after I included an item I forgot to list on the quote. The values quoted were fair and some of the items were rated higher than what I listed. For me, MPB is definitely the best of the equipment resale options.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Very honest pricing for my old gear and…

Very honest pricing for my old gear and excellent pricing and quality for my new gear. Fantastic service for collection of the lens I wanted to sell with a quick email informing me of the price offered, along with the same quick and brilliant service delivering the lens I had purchased. All that and the fact that you are reusing equipment that has been checked and is reliable.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with MPB for a few…

I have been dealing with MPB for a few years now, both selling and buying. In that time
I have never had to contact them about
any transaction, as their attitude and business acumen have always been top class and beyond dispute.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience has always been 10/10

My experience has always been 10/10!
As someone who is freelance and doesn’t always want to spend “Brand New” prices, MPB is the place to go. Delivery is always on time. Prices are great and the service is always top notch.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Very customer -centric

The website is easy to use. Responses from MPB are rapid. They have always offered me good prices for kit I have sold and I have always been delighted with stuff I have bought from them.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to sell and trade gear

Easy to sell and trade gear. Advisors were available throughout process to answer questions. Shipping was covered and honest fair pricing was offered on trades.
You can't go wrong with MPB

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Refused to send my battery back on trade in.

I sent in my Canon R6 with a battery and charger that I had been quoted $900. After MPB got my camera they sent me a "revised" quote of $653. They refused to return my battery, which I had used the weekend prior to sending it in. I'll NEVER sell these guys anything again. Here is what they sent me.

" On Friday, March 6, 2026 at 09:12:07 AM CST, MPB Customer Support wrote:

Hi Will,

Thank you for waiting.

The product specialists have confirmed that unfortunately the battery sent exhibits poor recharge performance and therefore cannot be included in the trade or returned.

Very sorry for any disappointment there.

Best regards,

Jean-Francois
Customer Experience Advisor.

26 March 2026
Unprompted review
MPB logo

Reply from MPB

We’re really sorry for the frustration this caused. We understand how disappointing it is to receive a revised quote and not have everything returned as expected.

The updated valuation was due to both the camera’s higher shutter count, as well as the battery not meeting our performance standards.

In cases where a battery shows issues like poor recharge performance, we’re unable to resell it and, for safety reasons, cannot ship it back. We recognize this wasn’t clearly explained at the time, and that’s on us.

We appreciate you taking the time to share your feedback. Someone from our Customer Experience team will be reaching out directly to review any possible alternative resolutions.

Rated 1 out of 5 stars

Insurance coverage cancelled without any notification.

I purchased a used Fuji camera body with insurance coverage. Camera failed within 2 months. MPB did a good job with replacement but NEVER told me they would cancel insurance coverage. I clearly want it covered. They pulled a clever Catch 22. Coverage must be purchased at the time you purchase equipment. They never notfied me of cancellation and never gave me an option to purchase coverage. Pretty sleazy.

4 May 2026
Unprompted review
MPB logo

Reply from MPB

We’re really sorry for the confusion and frustration caused here. We understand why this felt unexpected.

Product protection plans are tied to the original camera’s serial number, so when a replacement is issued, the original plan has to be canceled as it can’t transfer to the new device. This is done to ensure you receive a pro-rated refund for the unused portion of the coverage. That said, we recognize this wasn’t clearly communicated or explained at the time, and that’s on us.

We appreciate you calling this out and will use your feedback to improve how we communicate this process going forward.

Rated 5 out of 5 stars

We sold 2 Sony A9 mirrorless cameras…

We sold 2 Sony A9 mirrorless cameras with MPB and it was a very positive experience! Their quotes to purchase were higher than any other online service, and they even upgraded the quote once they received our gear. Very positive experience overall - highly recommend!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great! Always great! I really trust this site. I live in Portugal and the delivery was great too, faster as possible!
The product was parfect! Very well pacage, as always! Tnk U MPB!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

They’re just the best

They’re just the best. Gear has always been as good as, if not better, than described. Done a few trades with them and their prices are really fair also. Top job!

5 May 2026
Unprompted review

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