Mozio Reviews 17,807

The driver was great and it was all a good experience

Driver was exactly on time. Nice and friendly. Car was clean and spacious. Driver drove perfectly.

Alex was great, was on time and informative.

Friendly and professional drivers. On time and convenient service. Very happy with the service.

Your response is disappointing and does not reflect fair customer service. This was a simple one-day booking error, and all flight details were already provided in advance.

I was traveling with my family and children, and your team’s refusal to assist or offer any alternative placed us in a very difficult and stressful situation. This level of service is unacceptable.

While I understand your policy, the complete lack of flexibility in such a minor case feels unreasonable and misleading.

I am requesting a fair resolution, whether through rescheduling, credit, or appropriate compensation.
Confirmation number: MOZ5df18f8

Every good people

Pickups were right on time, and communication was excellent. We used this service to and from MCO. Highly recommend.

Excellent service at the Airport and Hotel, well organised and a very good standard of vehicles.Would higly recommend.

The ride to and from the Madeira aeroporto was swift and comfortable. Well worth the cost.

It was a safe ride, clean car , on time, the driver msg me the night before .Everything excellent.

Great driver and superb service. Would use again.

Great experience from the start, communication after order and before pick-up. Super driver and nice, clean car. Smooth drive :-)

The ride didn't happen. I cancelled it with the provider, but Mozio wouldn't credit me. Mozio customer service team hid behind a "policy" and didn't really try to evaluate a specific situation even though I provided them all the info. Honestly, I'm very disappointed that the customer service team wouldn't make an exception considering this was cancelled with the provider at the 24-hour window when the provider and I realized I had booked for the wrong day (I booked for 1 day later than intended). The provider and I realized the issue a few minutes before 24-hour cancellation, but I wasn't able to cancel within Mozio.com as I was dealing with a situation where I had to quickly find an alternative transfer. I contacted Mozio to work with them on the credit within 1 hour of 24-hour window while I was in a taxi on way to my destination. I guess the positive is Mozio responded relatively quickly to tell me they weren't going to help me out. Not the way to wow or win over a new customer that spends thousands per year on transfers. Very disappointed. At the very least, Mozio could have offered a partial credit since I never used the $350 transfer, and the provider had 24 hours' notice. I guess it was easy $350 for them.

On time.
Clean car
Excellent service.

The driver was on time and very friendly. He tracked our flight and was waiting cause our flight landed early.
He told us about the area during the drive.
We would definitely recommend.

Easy booking process, excellent communication from the driver and a smooth ride. Highly recommend.

My driver was very professional and kind, arrived right before my pickup time. Make sure to give your driver tip to show them your appreciation.

Excellent service